Complaints

This profile includes complaints for VONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  VONS

  PO Box 20 Boise, ID 83726

• 

  VONS

  250 E Parkcenter Blvd Boise, ID 83706-3940

• 

  Vons

  6155 El Cajon Blvd San Diego, CA 92115

• 

  Vons

  931 Lomas Santafe Dr Solana Beach, CA 92075

• 

  Vons

  2660 San Miguel Drive Newport Beach, CA 92660

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a scared panic state of mind I came from ******** ca from taking my 5 year old daughter who had been up all night coughing couldn't breathe and her breathing got worse to where she couldn't sleep or br comfortable I took her to the dr early around 8 when they open and the dr said he had never seen her like that so he ordered me to rush her to children's hospital asap so I proceeded to do so and once I got to the hospital I never been to before I couldn't find parking I was in fear for my daughters life honestly thought she wouldn't make it so vons lot was the quickest place being that I didn't kno where the entrance was to the er so I had to park there and rush her inside I parked in a 2 hour zone my car was towed I came out about a hour after when my sister arrived to keep watch of my daughter who was diagnosed with pneumonia after many breathing treatments oxygen and ivs the towing company Hollywood towing said that vons had the car towed I'm a single mother of 7 can't afford to get it out I only have 300 dollars to my name

  Business Response

  Date: 06/27/2024

  Hello *******************************:
  
  Please let us know which Vons lot you were parked at. 
  
  Thank you,
  
  Aryssa
  Customer Support Team
  ********

  Customer Answer

  Date: 07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Vons app customer service on 6/12 to ask why my account was showing ***** rewards points. Was told this is a known issue and that it would be escalated to IT and that someone would contact me. After a week of no contact I contacted again onn 6/20 and agent said she would add points to my account. Then on 6/24 I got an email saying that my phone number on the account was changed which was NOT done by me. All my rewards points had been redeemed and $60 of rewards stolen by someone with the phone number *************. I physically went to my local Vons store to speak with a manager and no supervisor was present. The store representative was completely unhelpful. I also think the person who stole my points must work for Vons in some capacity. Otherwise how did they "happen" to hack my account days after my missing rewards points were restored to my accounts!I called customer service and the agent there was also unhelpful. She could not tell me how to reset my password and refused to add back my stolen reward points. She said that someone would reach out to me but refused to give any timeframe. I told them that my account feels unsecure and was given no assurances. When i went into the app to change my card number back to the correct phone number it texts the NEW number for verification, which only makes it easier to hack accounts. In addition, logging onto my account should prompt 2 factor authentication for security which it does not always do. I had a previous issue with Vons with a stranger using my 408 number, and the only solution they gave was to use a different number, hence starting to use the 412 number. The Vons system is terrible overall and an identity theft hazard. Vons customer service has also been difficult to reach and unhelpful in both the store, chat and by phone. My husband is an attorney and is going to report this to the California attorney general's office as ***'s website and app makes it too easy to steal personal information.

  Business Response

  Date: 06/28/2024

  Hello *****************************: 
  
  Thank you for taking the time to reach out and share your concerns.
  
  After further review of your account, we can confirm the ************** was removed. Your account is currently showing both a 408 and 412 phone number. However, only one phone number should be listed - Please provide us with the full 10-digit phone number that should be listed on your account. Also, if you have a physical club card, please provide us with that complete number. 
  
  We also found that points were all redeemed towards Grocery reward offers of $20 off, 4800 points in total. We have confirmed that all 4800 points have been added back to your account. The stores to which the offers were redeemed are reflected through your recent shopping history.
  
  We have found no account issues and the phone number concern appears to be resolved. If you'd like, we can initiate a password reset, upon your request, which will trigger a password reset link be sent to the email address registered on your account. 
  
  Thank you and we look forward to hearing back from you soon. 
  
  Aryssa
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 06/28/2024

  The phone number on the account should be **********. I strongly urge Vons to change their verification method for phone numbers, it should be verified by email or the old listed number. Sending a verification to the new number only makes fraud easier. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/15/23 we purchased (2) $100 ************ gift cards, they were both activated at the register at the time of purchase. The gift cards were given for Christmas gifts on 12/25 and not used right away. In January the first recipient attempted to purchase something with the gift card and learned it was declined due to it already being used. We researched the number and found out it was used on 12/23 at approximately 2:00 a.m. at a Target store, obviously used for online purchasing. Since learning of this, we have tried multiple times to get reimbursed for this card with different stories given at each interaction either with the Manager of the store (#****) or the customer service agents at ************. Their excuse in the beginning was they didn't see a gift card complaint filed when we were given a ticket # of ******, then on 1/29/24 a second ticket number was given ( #******) by the store Manager who filed it herself. After not hearing anything for several weeks the customer service 877 number said they would escalate the refund request since it had already been 3 months. Ultimately on 6/8/24 the Vons Manager *****, informed us they would not be refunding the gift card amount after talking with the Gift Card Mall since they could not determine we were not the ones who used the card to purchase from Target. We have been customers of this store since they opened, would we be fraudulently trying to recover our loss after 6 months if we were the ones who used the gift card? We feel taken advantage of and truly disheartened by Vons position on this matter after being 20 plus year customers of this particular store. To this very day, they continue to sell them unsecured after admittedly having a large problem with theft. Unbeknownst to the purchaser, ***'s will not guarantee the security of these cards even when they receive part of the activation fee upon purchase, they are benefitting from a product they sell but do not stand behind.

  Business Response

  Date: 06/18/2024

  Greetings, 
  
  The customer was refunded for one of the cards at the store level. As a one-time courtesy, our ******************** has decided to go ahead and refund the customer for the other Vanilla gift card ending in 4421.
  
  If any other questions or concerns arise, please direct the customer to contact our ******************** at ************** (option 4).
  
  Thank you,
  
  Aryssa
  Customer Support Center
  Case ID: ********

  Customer Answer

  Date: 06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** And *******************

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They owe me money, I placed an order online, went to pickup the order, the order was not what I placed online. The deal was buy 2 6-packs of ***************, and you get 2 for FREE. They only had 3 6-packs. So the bill me normal price for all 3 6-packs. So I say no thanks and walked out, with nothing. Was told I would get a refund in 10 days, never got the refund. So I dispute the credit card, then the credit card company says that they say you did pickup the order. That was a lie, I walked out of that store with nothing. The credit card company tells me I have to deal the merchant they can not do anything, because they say you did pickup the order.. I have emailed and chatted with Vons, and nothing has happened. The people at this Vons in ******** on ***** La Forge St. are just a bunch of LIARS and THIEVES. So I am writing this complaint with the BBB.

  Business Response

  Date: 06/18/2024

  Hello *************************:
  
  We are sorry to hear you didn't receive your refund for order #********.
  
  We have processed a refund of $36.45 for this order that you refused, but please allow 3-5 business days for this to reflect on your bank statement. We sincerely apologize for this incident and any inconvenience this may have caused you.
  
  If you have any other questions or concerns, please reply here or contact our *********************** at ************.
  
  Thank you for shopping with us,
  
  Aryssa
  ***********************
  Case ID: ********

  Customer Answer

  Date: 06/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/6/2024 at 1849h,I stopped for fueling at Vons Gas, located at *****************************************. I initiated my visit using my US Bank Debit card to pay at the pump via contactless payment. The machine made an indication that a $200 hold was being authorized, to which seems extremely excessive. At the conclusion of fueling, I noted I was charged at the credit rate for fuel ($4.649/gal) instead of the cash/debit rate posted ($4.499/gal). When I asked the employee in the service store, I was told that contactless payment ran as credit without any option given or other notification besides the display of the $200 hold. When I pointed out that even my receipt said "Debit" - I was told it did not matter. I believe this is a deliberately deceptive practice to overcharge debit customers. I seek a refund of the overpayment, and an adjustment to practices, including signage to notify customers more clearly of the consequences of using contactless payments at their pumps.

  Business Response

  Date: 06/13/2024

  To whom this may concern: 
  
  We have done a thorough investigation into the issues the customer has raised.  From our investigation, it appears this is a problem that US Bank is having. 
  
  Customers, like ****************, who have a US Bank card are reporting that their cards are either set as Credit (so get charged at the Credit rate) or Combo cards are sometimes being charged as Credit and sometimes as Debit. In Mr. ******* specific case, it appears that his US Bank card is set to Credit (not Debit or Combo), so that is why he was charged the Credit rate. This is not something we have control over, but is rather something **************** should address with US Bank. 
  
  Further, the pre-authorization of $200 is standard across the company (set with the idea of allowing customers to fill up to 25 gallons, depending on fuel costs, at a time). The pre-authorization is released by us immediately after the customer is done fueling and the payment is settled. It is on the customers banks side as far as the time frame for the approval funds to be placed back in their account. Again, this is something that **************** should address with US Bank. 
  
  Should **************** have any further issues,we welcome him to reach out to contact the Store Director at his local store to address further.
  
  Thank you,
  
  Aryssa
  Customer Support Center
  Case ID: ********

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18, 2024 I went to Vons in ********** and purchased 5 Chobani yogurts. I have a "membership" which allows me digital coupons on the J4U listing on Vons website. The yogurts were priced at $1.20 but I was charged $7.95 for 5 instead of $6.00.Colgate toothpaste was also a digital coupon, with a limit of 1, priced at 99 cents. However, I was charged $4.99 instead of 99 cents.I tried contacting the store manager, *************************, via email, but it bounced back. I filled out a form on the Vons website with my complaint; however, they are very slow in responding or they don't respond at all which is why I am reaching out to the BBB for help.

  Business Response

  Date: 05/22/2024

  Greetings *****************: 
  
  Thank you for taking the time to reach out and let us know which offers did not apply to your recent transaction. We apologize for the inconvenience and want to make sure we get this resolved for you.
  
  After taking a closer look at your transaction and clipped digital coupons, we do see that your Personalized Deal for the $1.20/each Chobani Greek Yogurt - 5.3-oz did not apply. For this, we do show that a $5 credit was added to your account on 05/19/2024. Please note this credit will be redeemable by entering your phone number at checkout - You will see a message on your receipt under Your Savings reading **************** Credit," indicating that you have successfully redeemed your credit. All the normal exclusions apply. Excludes Beer, Wine, Spirits, Fluid items in the refrigerated section (including Fluid Dairy and Dairy substitutes), tobacco, fuel, Gift Cards and Gift Certificates.
  
  We understand that you were also concerned about a ******* coupon which was also not applied to this transaction. Unfortunately, we don't see any sort of ******* or 'toothpaste' offer clipped on your account. However, if you are able to send us a screenshot of the clipped offer, we'd be happy to take another look into this.
  
  Thank you for shopping with us. If you have any other questions or concerns, please don't hesitate to reply here or contact our *********************** at ************.
  
  Aryssa
  ***********************
  Case ID: ********

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21733107
  
  I am rejecting this response because I have had this problem before.  I cannot fathom why the Albertsons/Vons companies do not take greater care to ensure that what is priced on their circular and online is accurate.  When this incident happened prior thereto, I was awarded a more generous result.  While it still does not excuse Albertsons/Vons wrongdoing, if they wish to retain me as a customer, they need to up the ante a little more to satisfy me or they can choose to lose my business.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into the store on 5/12/2024 at approximately 1:00 PM. This store was packed due to Mother's Day and a lot of people were buying flowers. This Vons was selling sad flowers at full price. I noticed the sunflowers were very sad. They kept re-filling the buckets of flowers from their stock. I noticed a bucket with bunches of dozen roses for $5.99. I got 1 bouquet of a dozen roses and I went to the self-checkout line. When I scanned the barcode for the roses, it rang as $14.99. I notified the attendant watching the customers at the self-checkout of the price error. She tells me, "I don't think these (dozen roses) are $5.99" I showed her the sticker and she called the floral department. She tried to remove the $5.99 sticker from my flowers, and I told her there's a lot more dozen roses labeled at $5.99, and I could show her where I got the roses. So, I headed back to the floral department and an attendant announced that, if we found a dozen roses with a $5.99 sticker, that, that would not be actually the price, but it is still $14.99. Some customers told this attendant that ********************** should honor that price because it was their mistake. I showed the attendant the sticker, but she tried to grab the flowers from my hand and said the roses are really $14.99. I didn't have any choice but to pay the barcode price as they would not honor the sticker price that they mistakenly put on the flowers. this store is deceitful and took advantage of making huge profits on Mother's Day. They should've owned up to their mistake and honored that price.

  Business Response

  Date: 05/15/2024

  Greetings ***************************:
  
  We appreciate you sharing your experience with us and sincerely apologize for any inconvenience this incident may have caused. Can you please share the location where this took place? We want to share this with the proper team for handling.
  
  
  Thank you,
  
  ******************
  Customer Support Team

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vons Online Delivery Order #******** ordered 3/30/24, charged to my credit card on 3/31/24. I did not receive any of the items I ordered. The delivery guy brought a bunch of incorrect items that were not my order but had my packing slip. Clearly outlined the items he brought did not match. I rejected the order and told him to take it back to the store. He couldn't figure out how to contact his boss on his cell phone, so I immediately called customer service as well as submitted a request for refund online. **************** told me immediately on 3/30/24 to expect a refund in 5-7 business days. I never received my ordered items nor the refund of $158.04. I called customer service back 3 different times and kept getting told it would be an additional 5-7 business days and that they escalated my claim. One month later I have still heard nothing back nor have I received my ordered items nor a refund. 4/12/24 confirmation ******** was given to me, then on 4/17/24 ***** in customer service gave me confirmation # ********. On 4/25/24, I opened a chat with ***************************** in customer service (I saved a copy of the transcript). I keep getting lied to by each customer service rep. that they are processing my refund. I just want my refund of $158.04, it has been one month since I first contacted Vons customer service. Can you please help? Sincerely, *************************

  Business Response

  Date: 05/15/2024

  Greetings *************************,
  
  We are deeply sorry to hear that an order you received was not yours, and we sincerely apologize for any inconvenience this may have caused you. We can confirm that a refund of $158.04 was processed today. Please allow 3-5 business days to see that credited back to your account.
  
  If there is anything more we can help you with, don't hesitate to call our *********************** at ************. We are available from 6 AM - 10 PM MST, Monday - Sunday.
  
  Thank you.
  
  ******************
  Customer Support Team
  ********
  
  

  Customer Answer

  Date: 05/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have verified the refund has now posted to my account via online banking. Thank you for your assistance with this matter.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday for lunch I went into your store and bought some fresh food items from the Sushi and Oriental displays. I got some of the chicken teriyaki, which I have never gotten before but usually come once a week for sushi so I figured I would try the teriyaki out this time. Boy was I in for a massive surprise!Your Terriyaki Chicken gave me food poisoning. Since Friday evening I have had nonstop diarrhea. I was vomiting for 1.5 days and had diarrhea for 4 days now. My teledoc is taking a stool sample to confirm if I have salmonella poisoning since this was chicken-based. I am appalled that you guys would sell a meal-prepped item that is undercooked.I mean something needs to be done here. I have been out of work for 4 days, during the busiest days of the week for me since I am an Uber driver. I have been in pain and suffering because you guys apparently sell not fully cooked chicken in your fresh, exposed display foods section. After getting sick I went back to read the label and it says, with one little sticker the size of my thumbnail, to microwave the item so the internal temperature of the meal is 165 degrees farenheight. How is that a legitimate way to cook chicken thoroughly enough to prevent food poisoning and salmonella poisoning? Each microwave is different and to suggest a microwave to kill bacteria is absurd.At any rate, I expect there to be some compensation for my pain and suffering. I would hate to get what will be a positive result for food poisoning, but probably for salmonella in specific, and have to take that to my local news outlets.StoreAddress: Vons - *************************************** StoreId: 2120 StoreZipCode: ***** When Did This Happen?: 03/05/2024

  Business Response

  Date: 05/09/2024

  Hello *******************, 
  
  Thank you for taking the time to reach out and share the experience you had with the chicken teriyaki bought at our store. 
  
  Risk Management was made aware of this and a claim has been filed: L19764810001, 05/09/2024, and IN1976481. If you have any other questions or concerns, please reply here or contact our *********************** at ************.
  
  Thank you. 
  
  Aryssa
  ***********************
  Case ID: ********

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29 2024 at around 1:20PM I was at Vons at ***************************************************** At the time I was in the store shopping for food and also to mention. The store was Kind of busy with people wanting to small talk. Something to mention So I was getting stressed out over that.Well the problem came when I went to self check out and I was ringing myself up and one of Vons Employees decided to stand over me at self check out and watch me at self check out. I started to wander to myself why is she standing over here watching me and then the self check out said I Miss ring something. I started to get aggravated due to the previous issue and the issue then so I just decided to leave. Vons Employee then decided to yell out at me while I was leaving "yeah keep going". So I turned around and I said what did you say. Then she said oh I said nothing i said you can keep on ring in your stuff. And I said no that's not how you said it. I walked out the store and left.Because I don't appreciate one of their workers accusing me of stealing and her watching over me as I was trying to use self check out when there was other customers there and she decided not to watch Over them. I call their customer service line. I spoke to someone at vons at around 1:40pm I was told that she was a supervisor. I asked her why is one of your workers accusing me of stealing. And she said I don't know but I'm gonna go find out and then she disconnected the phone on me.So I want to find out exactly what's going on here.

  Business Response

  Date: 05/02/2024

  To whom this may concern, 
  
  We appreciate the opportunity to address this matter with the customer. 
  
  Our Store Director, *******************, spoke with ******* and apologized for the experience he had in store. The customer was able to run through what happened in the store and his conversations with the self-checkout attendant and Assistant Store Director. 
  
  Our Store Director has issued the appropriate discipline to the self-checkout attendant and have made the discussion to no longer schedule her on self-checkout any further. Our Store Director also coached the **** *******, on the proper approach when handling a customer's concerns, ensuring she understood that even if her intensions were good, she needs to try and understand the customer perception on the issue.
  
  ******* was very happy and thanked *** for his time and for listening to his concerns. Customer will let *** know he would go see him next time he visits the store so ************* apologize face to face and ensure he is taken care of for all his current and future needs. 
  
  If there is anything else we can help you with, please don't hesitate to reply or call our *********************** at ************.
  
  Thank you,
  
  Aryssa
  ***********************
  Case ID: ********

  Customer Answer

  Date: 05/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

   

   I did get a phone call from the store manager and he was very respectful and sorry for the experience I had. I do have to say thank you for being so kind while I was speaking to you and I very much do appreciate it.