Business Profile

Grocery Store

VONS

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for VONS's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

97 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered online groceries from Vons October 16 2023 I usually always online grocery shop this day a door dasher delivered my groceries to a unknown apartment the next day they tried to deliver only to deliver to the wrong address again so i contacted customer service just to get a refund because at that point i was over the rude people and waiting for groceries this whole time Ive been waiting for a refund calling customer support over and over even going to the actual grocery store still no help everyone is rude and very unprofessional I have two kids and we basically had to go with out because of this situation
Business Response
Date: 11/28/2023
Hello *****************:
We are sorry to hear you had not received your refund for order #********.
We have processed a refund of $210.48 back to your SNAP card. Please allow 3-5 business days for it to process - If after 5 business days your refund is not received, please reach out to your local SNAP office to inquire on the release of the funds.
Please note your credit card was charged $10.70 for your order, but it declined when our ******* Services Manager tried to refund, so we added a $25.00 credit on your home shopping account. Please allow 30 minutes to 24 hours for that credit to update on your account - You will then be able to redeem it in the ******* section at checkout.

We sincerely apologize for this incident and any inconvenience this may have caused you. If you have any other questions or concerns, please reply here or contact our *********************** at ************.

Thank you for shopping with us,

Aryssa P
Customer Support Team

Customer Answer
Date: 11/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 packages **************** kcups for $33.99/each. I tried to return them yesterday to the Vons on ******************** in ********. The 2 employees told me that they cant refund them at the time I was there that only a manager can do it the next morning because it was an online or and not a in store purchase. I had my receipt. They wanted me to leave the items with them and wait for the refund to show on my credit card. Im not going to leave almost $70 worth of coffee with them and no receipt. I told them I was not go to do that. I started chatting with customer support and they said that the refund should be processed the same way. I showed the 2 employees and they still wouldnt refund me. They told me I could leave the coffee with them and take a photo of them with the coffee as proof, so I did and that photo is attached. After being in the store for over 30 minutes I spoke with the store manager **** who also wound not return the coffee for me. The store offered me a store credit but would not refund my card. This store is horrible. How can they not return a item that was purchased 5 days ago, not opened and I have the receipt.
Business Response
Date: 11/21/2023
Greetings:

At Albertsons Companies, we take all feedback and complaints with the utmost importance. As soon as we got the information from ***************************, we made sure to fix it to the best of our ability. *************************** was contacted, and we apologized for what transpired. *************************** was provided a full refund, and this issue has been addressed on all levels.

We thank you for bringing this matter to our attention. If you have any more questions, please don't hesitate to reply here or call our *********************** at ************.

Thank you,

*************;
Customer Support Team
********
Customer Answer
Date: 11/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ******* from customer relations contacted immediately. She was friendly and offered me a refund and an apology on behalf of the store. Thank you!

Sincerely,

***********************************
Initial Complaint
Date:10/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every time I clipped this coupon I am never rewarded with my rewards. I was denied prior to this incident because I didnt have proof that I clipped coupon so this time I screenshot the coupon before I clipped it. However I was denied again because it didnt proof I clipped it. I find that absurd because I would I screenshot something that I didnt clip and use? I spent over the amount necessary for promotion. The agent behavior was unacceptable! As you could see from screenshots he ignored me after I made him use logic of why would I screenshot the coupon if I didnt clipped it. For some reason once you use coupon it goes out your account and doesnt show that you clipped it. I am not sure if company is scamming but its bad to mislead customers saying that theyll receive rewards after purchase and refuse to honor promotion. I should be rewarded for both transactions plus extra for horrible customer service.
Business Response
Date: 10/18/2023
Hello *****************************:
We'd like to research this matter and understand why you did not recieve 2 Rewards after spending $60 or more in one shopping trip.

Please let us know the date you clipped the coupon shown in the screenshot you provided. Also, let us know the date the transaction took place - If you can provide us with photos of the receipt, that would be helpful as well.

Thank you in advance.
Aryssa P.
Customer Support Team
Customer Answer
Date: 10/18/2023
I do not remember when I clipped the coupon but the coupon clearly has expiration date and I made purchase before that date. I know you could see my past purchase from my telephone number I provided and my email. Hence the reason for complaining customers shouldnt have to do all this in order to have the rewards thats supposed to happen once you fulfill the requirements in which I have done numerous times. Please check my chat records as I have repeatedly had this same problem unless you just wanted to scam customers then it shouldnt be a problem to correct your error!
Customer Answer
Date: 10/26/2023
This is in regards to complaint number ******** I did reply to business response but I guess it did not go through. The complaint is still valid I have submitted evidence that the agent I spoke did not assist me at all with my complaint I was completely ignored. The problem is very time I clipped coupon for 2 rewards after spending $60. This happens every time. Please have business check their records because I have to complain to customer service each time to get my credit rewards that shouldve been automatically added to my account. The last time the agent refused to credit me eventhough I spent the money it doesnt make sense to spend the necessary money to not get credited the rewards! So the latest time I screenshot the coupon showing it was clipped yet I still did not receive the rewards even with proof of screenshots and that I spent the money. This company does not have any intention of honoring the coupon, they are just using it so scam customers to think that they would receive extra rewards with purchase but will not follow through! I am again sending proof of screenshots of conversation and coupon. The business could look up past purchases using my email and phone number I do not need to lie.
Business Response
Date: 10/30/2023
Hello *****************************:
We appreciate the additional details you have shared with us and sincerely apologize for all the frustration this has caused you.
After researching your account, we were able to get to the bottom of why you have not been receiving your Rewards. It appears that your Preferred Store (****) is a Vons location in the Southwest area, and the store you purchased your groceries from (****) is a Vons in the ******************* area.
You can change the store from the mobile app or website once signed in to your For U account. Select your preferred shopping method from Shop in-store or make your list, Delivery, or Pickup. You will be prompted to enter your ZIP code or use your location. Be sure to allow location access within your device settings if you would like the app to use your location to find your nearest store, based on your fulfillment preference. A list of stores near you, or of stores that offer delivery to your ZIP code, will appear. Tap your preferred store and then Start shopping.
Please know we have also shared your chatting experience with our *********************** Supervisors for review. If you have any other questions or concerns, please reply here or contact our *********************** at ************.

Thank you for shopping with us,

Aryssa P.
***********************
Initial Complaint
Date:10/10/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vons changed account to ********* without my permission. I called them and their agents are in *********** and give me run around answers.
Business Response
Date: 10/11/2023
Greetings ******:

We want to assure you that nothing on your account has been changed, on our end.

Please know that we have both Vons and Pavilions in ******************* - With that, there may be instances when both stores may be offering and honoring the same deals. This would also be the reason for you receiving emails from both banners.
Keep in mind that you are able to change your preferred store, on the website or mobile app, at any time. You can select 'Change' on the Home Page, enter your zip code, and select the store you'd like to shop at.
If you have any other questions or concerns, please don't hesitate to reply here or call our *********************** at ************.

Thank you,
Aryssa P.
***********************
Customer Answer
Date: 10/11/2023

Complaint: 20721661

I am rejecting this response because:
I keep receiving pavilions advertising . Place vons back. I was told *********** was involved and that i would hear back
Sincerely,

***********************
Initial Complaint
Date:10/03/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is a coupon on the app that reads $2.00 off a San ********** beverage. When I went to purchase my drink, the drink itself was less than $2.00 but the coupon said it was for a single drink. When I asked for help they said they wouldn't honor it. I explained in ********** if a coupon is out for use but incorrect they would still have to honor it, but they told me no. So I am being penalized for their error. In the past when such errors were made they would post pictures at the checkout explaining there was an error, they didn't do that this time.
Business Response
Date: 10/03/2023
Greetings *****************************:

We are sorry you had an issue redeeming our $2 off coupon for San **********. We checked your Vons for U account, and since you did not purchase the item, we can't say what the issue was or why the coupon was not honored.

Per the disclaimer, we reserve the right to modify or cancel offers and/or correct typographical, pictorial, and other ad or pricing errors.

If you have any other questions or concerns, please don't hesitate to reply or call our *********************** at ************.

Thank you for shopping with us.

********
***********************
Case ID: ********
Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vons ************* has several times overcharged my husband and me for "just 4 u" advertised items. Yesterday (9/22/2023) we were overcharged by $10.00. On Wednesday (9/20/2023) I was overcharged by $10.80. This has occurred regularly. The store employees are great professionals who refund the money when the receipt and weekly sale flier are shown to them. The man who helped me on 9/20/2023 told me that this overcharging issue is "an epidemic." When I asked him if Vons was going to resolve it for all customers, he said "I hope so."The practice of advertising one price and charging a higher price seems deceptive to me. I would like to trust that Vons will charge the price they advertise.
Business Response
Date: 09/24/2023
Greetings ******************:

We are sorry to hear that the offers you are clipping are not redeeming at checkout, resulting in an overcharge, and we sincerely apologize for any inconvenience this has caused.

We looked up your loyalty account with the information provided and found that you have two separate loyalty accounts. One has the phone number you provided above, and all your transactions are here, but it is only a store account, so there are no coupons. The other has the email you provided and the coupons you clipped but a different phone number.

So, what is happening here is you are clipping all of your coupons on one account but not using the correct phone number. You can view this by logging in and viewing the account information. To do this in the mobile app, you will want to click "Member > Account > Personal Info." From the website, you will want to click "Account > Account Settings."

We can combine these for you, but we need confirmation on which phone number you want to use at checkout. We recommend the one already tied to your online account, but we will leave that up to you. We look forward to hearing from you.

Thank you,

*************;
Customer Support Center
Case ID: ********
Customer Answer
Date: 09/28/2023

Complaint: 20646473

I am rejecting this response because:
Thanks much for your response and explanation of why my cell phone number does not work with the just4u coupons. The number shown on my account setting is a landline in a previous home. I'm unable to change it to my cell number. I'm getting a message saying that the cell number is already linked to an account. Can you help me, please?
Thank you...******************
Business Response
Date: 09/29/2023
Hi ******************,

We're glad to hear the explanation was helpful and thank you for giving us the opportunity to help you get your 'for U' account sorted out. Before we remove the landline number and make any changes, please verify the cell phone number you are wanting to use on your account.

We look forward to hearing back from you soon for a quick resolve.

Aryssa P.
Customer Support Center
Initial Complaint
Date:08/26/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was a 30% off on high end wines which I bought 6 and they only gave me 10%. It was only good for Saturday August 26th and no one in the store knew about it but my friend in La Jolla got it.
Business Response
Date: 08/28/2023
Greetings *********************************:

We are sorry about the pricing discrepancy you encountered with the wine at your local store. Can you please confirm the location where you purchased the wine and the name of the wine you are referring to? We want to look into this further.

Thank you,

******************
Customer Support Team
Customer Answer
Date: 08/29/2023
********,
I bought the wines at the store in ******, *****. I bought (2) bottles of *******************, (2) bottles of ************** Chardonnay and (2) bottles of **************** Chardonnay.

Thank you,
*********************************
Business Response
Date: 08/30/2023
Greetings *********************************,

Thank you for providing us with that information, and we sincerely apologize for any confusion. The Triple Discount Domestic-Chardonnay Saturday was available at our La Jolla Pavilions, as it was an advertised special for August 26th. Our sales often vary by location. Unfortunately, the 30% sale was not valid at our ****** Vons store. We apologize for the inconvenience.

If you have any other questions or concerns, please don't hesitate to reply here or call our *********************** at ************, and we'd be happy to assist you further.

Thank you,

********************
Customer Support Team
Initial Complaint
Date:07/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26th 2023 between the hours of 9:00 and 10:00 in the morning me and my boyfriend just got off of overnight graveyard shift so mind you we don't have a car at the moment so we're carrying bags I have a lunch pai I carry into the store there is a African-American employee at the door running after me telling me to leave the it in5 front of the store I said fine and I left it there knowing that there's a policy that I don't have to leave my bags in the front so then I enter the store and I go to the bathroom my boyfriend is going to apply with the lady for a job doing signatures so I'm taking my time and buying some things while I'm in the store I hit my foot on the box of sodas that was in the middle of the aisle as I go to the restroom I fall in the restroom because the restroom is full of water on the floor still slippery so then I was upset and I just left my things by the bathroom and I went outside my boyfriend was in the store. As my boyfriend comes out of the store I asked him to go get our lunch pail. He goes to get it and can't find it and ask the gentleman where it's at he said I don't know as security because security is looking for your girlfriend so then he says oh you wait come here and shows him the lunch pail and he says your girlfriend has been stealing and look at this it's full and he's opens the the lunch pail and it's empty he feels dumb and he hands it to my boyfriend and he starts telling my boyfriend that he sends me into the store to steal and that he's ex-military and he's going to bite his nose off and stab him and he is x military he can go home if he wants n off of his property55 we go there almost every day to get lunch then he starts yelling talking about you homeless people go bk to ur tents u trash and then he says look I 5have money u dnt poor Mexicans I hate your kind n tells the lady that gives jobs that we were stealing now my man wnt get the job we both were in tears people drive by laughing pointing who does that
Business Response
Date: 07/31/2023
Greetings *****************************:

Your comments are very concerning to us. Please respond here with the store location you visited so we may look into this further.

Thank you for reaching out to us.
***
Customer Support Center
Customer Answer
Date: 08/06/2023
This took place at the Vons on ****** and 30th st on the 26th of July around 7-9am
Customer Answer
Date: 08/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 08/06/2023
This is the Vons in ********* off 30th st and ******. In between hours if 7 am to 10am on the 26th the man had on a red shirt wipping windows one employee saw when I hit my foot he came up to me and said oh this isn't mine. Meaning the drinks in the middle of the floor and at the bathroom guests are allowed to use the restroom to the left but someone came and opened the one on the right I can see ow why it's not used very often thank u
Customer Answer
Date: 08/08/2023
This complaint has not been resolved how do I do this I've never done this
Customer Answer
Date: 08/08/2023
I'm sorry I did this all wrong I didn't mean to say issue was satisfying or none of this I want something done he needs to be fired threatening our lives what kind of person does this
Business Response
Date: 08/14/2023
Greetings *****************************:

Our teams have followed up with our store and confirmed that neither store management, nor anyone else in the building are aware of the incident you reported. For further assistance, we ask that you please contact the store directly. You are welcome to reach the store at **************.

Thank you for reaching out to us.
***
Customer Support Center
Initial Complaint
Date:07/28/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************. My email address is ********************** I use this email as user id in both VON's website and PayPal website. On 6/25/2023, I bought a case of Stella ****** beer ($18.99) at VON's. I have a coupon listed in VON's website for "Stella ****** - $5.00 REBATE via PayPal One time use Expires 6/27/23". Until to-day 7/2/23, I have not received any rebate from VON's via PayPal. I used this type of coupon 4 times previously. I got $5 rebate in PayPal once. The last 3 times I did not get anything. When I complained via VON's website, I just got the run around. I found out about BBB recently, so I thought maybe BBB can straighten the situation.For this occasion, VON's acknowledged the coupon in its receipt. It even cut out the coupon after the sale so I could not use it again. For all of that, there is still no rebate in my PayPal account. I searched the internet and saw many, many complaints of this type against VON's. I hope you can help me get the rebate and get VON's to be true to its advertising.
Business Response
Date: 07/31/2023
Greetings ***************:

We sincerely apologize that you have not yet received your $5.00 rebate from the Stella **** you purchased on 06/25. Please know that we have escalated your concern to our IT team to look into further. Once we have an update or resolution, we will be contacting you directly to let you know.

In the meantime, we ask that you please double check your email's inbox and spam/junk folder for an email from Neptune Rebate Solutions, as well as confirming that the email address associated with your Vons 4U account matches the email address on your PayPal account.

Thank you for shopping with us.
***
Customer Support Center
Customer Answer
Date: 08/08/2023
I have not updated BBB so far because although I received an email from VON's, that company gave me a run around again by referring to
Neptune Rebate Solutions. I have not received any direct email from VON's or Neptune Rebate Solutions,
I checked my PayPal account and there is nothing in it.
I attached here the response from VON's regarding our inquiry.
Thank you. Mai

Business Response
Date: 08/14/2023
Greetings ***************:

Thank you for reaching out to us. Per our recent attempt to contact you and voicemail we provided on August 6th, our IT team has looked into your rebate and confirmed that it was paid to your PayPal wallet on July 12, 2023. Unfortunately, at this time we are no longer able to provide any additional rebate or credit to your account for this offer. We apologize for any confusion regarding this digital offer.

Thank you for shopping with us.
Tim
Customer Support Center
Customer Answer
Date: 08/15/2023
This is a bare faced lie. As shown in the attachments, NO activity happened in my PayPal account in the last 90 days.
Customer Answer
Date: 08/15/2023

Complaint: 20265261

I am rejecting this response because: NO Activity happened in my PayPal account in the last 90 days

Sincerely,

***************
Customer Answer
Date: 08/16/2023
Included here is my PayPal account Statement for the month of July 2023. There is NO activity from VON's.

Business Response
Date: 08/17/2023
Greetings ***************:

Unfortunately we are not able to provide any additional credit to your PayPal account as our teams have confirmed with ************************ that the rebate was provided. As a courtesy, we have provided a $5.00 customer service credit to your ********************** account to use on your next in store purchase. The credit will be available in 30 minutes but can take up to 24 hours to redeem. All the normal exclusions apply. Excludes Beer, Wine, Spirits, Fluid items in the refrigerated section (including Fluid Dairy and Dairy substitutes), tobacco, fuel, Gift Cards, and Gift Certificates. All you will need to do to redeem the credit is enter your phone number or Club Card number at the register when making your purchase.

Thank you for shopping with us.
Tim
Customer Support Center
Customer Answer
Date: 08/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with reserve. VON's did not accept that they did not provide the rebate nor they would honor the rebate in the future which are my main purposes of this complaint.

Sincerely,

***************
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 6/20/2023 Online Order #: ******** I placed an online order for pickup at my local Vons located at ************************************************************************* and I attempted to go to pick up my order. I confirmed I was in the parking lot and waited for about 45 minutes and my order was never brought out. I left and requested a refund that same day, and fast forward to today 7/28/23 I still have yet to receive my refund in the amount of $62.14. I spoke with customer support on a total of 6 occasions to which they always told me to expect my refund in 3-5 business days. They never gave me details on why I wasnt getting my refund, only that they manually put it in to have it processed, which still never happened. **************** is absolutely terrible and cant resolve a refund request.
Business Response
Date: 07/31/2023
Greetings ************************************************:

We are very sorry to hear that you did not receive your Drive Up & Go order as scheduled on 06/20/2023.

Please accept our sincere apologies that the store failed to process your refund as requested. Our records show that the refund for your order was processed on 07/28/2023 in the amount of $62.14. You should see the refund in three to five business days. Please check your credit card statement for the refund. When checking your credit card statement, please take into consideration your statement cycle cut date and allow for extra time if required. Additionally, we have sent a refund receipt to the email address on your account for your records.

We truly appreciate your patience in this matter and have notified our Online Shopping Director, so this issue is not repeated. If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

Thank you for shopping with us.
***
Customer Support Center

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Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

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