Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:01/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a contract with this company to do concrete and landscaping work on 8/8/******* started mid Sept and was finished 3 to 4 days later.paid balance on final ********* was approximately *******.texted owner on Oct 6 and 7 about work not being satisfactory. Multiple texts and call from me until owner stopped responding on Nov 5th
Business Response
Date: 04/06/2025
This slab was built for a green house, so since it was not a permanent structure I put a small pitch to the concrete for water runoff. I built the slab to the size that the customer wanted it, the first complaint was that the edges were not flat so I came back while he was there asked him where to grind off high spot on the edges so that it was flat. He built the green house and put it on the slab and did not lay the structure where I took down the high spots. So now that the structure was on the slab I gave him suggestions to work with the product, such as put a bottom plate underneath the green house so it can be screwed down to something and get rid of the little wobble in the green house. He could also shim the green house up and spray foam the bottom to keep the cold air from coming in. I was working with the client but was defiantly not cooperating with me when I came up with solutions to his problem.
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