Complaints

This profile includes complaints for Bartlett Homes and Roofing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bartlett Homes and Roofing, LLC

  370 N Mitchell St Boise, ID 83704-0666

  
• 

  Bartlett Homes and Roofing, LLC

  10407 W Salmonberry Rd Cheney, WA 99004-7802

  
• 

  Bartlett Roofing

  1935 E Vine St Ste 240 Murray, UT 84121-6558

  
• 

  Bartlett Homes & Roofing LLC

  1783 W University Dr Ste 136 Tempe, AZ 85281

• 

  Bartlett Homes & Roofing LLC

  18019 Sky Park Cir Ste G Bld 5 Irvine, CA 92614

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted a roof replacement thru Bartlett Roofing in June of last year (2024). It has been 8 months since the actual work began and is not complete. We feel we are unable to find an acceptable resolution thru Bartlett after multiple meetings and attempts to correct the damage and poor-quality work done. When the work on our home during September of 2024, the folly of errors began. We watched as workers tore at our 1907 craftsman home, with *******, damaging windowsills, soffit, trim, and original cedar shingles all around the ******* my wife, myself, and our neighbors watched, unharnessed workers, with no helmets or eye protection, tore away at our home, causing so much damage, I halted the work as many as four times during the initial construction, and many more times since.This month, we asked for the work to stop once again, this time we hope, for the last. Now we are contacting you in hopes of finding other avenues of resolution.Through our efforts to have Bartlett complete the roof to our satisfaction, we have a compiled a rather long list of items still yet to be repaired. Some of these areas have been torn apart and reassembled as many as five times, each weakening the 118-year-old structure. We have expressed our desire to have our home treated as delicately as possible and repeatedly asked for a written timeline and plans for the work to be done so we can approve them before they start, and yet, to date have only received one photo of a hand drawn design with no measurements or explanation.I had, prior to Bartlett beginning the roof replacement work, hired another General Contractor to repair areas of the roof that Bartlett stated they would not be able to address during the replacement. During the Bartlett roof replacement work, much of those repairs, approx. $5000 in total, was either damaged, undone, or now needed to be repaired or replaced.We wish to have another contractor finish the repairs, I have bids for the requested amount.

  

  Business Response

  Date: 05/15/2025

  Thank you for taking the time to share your concerns with us. We deeply regret the experience you’ve had during your roof replacement project and sincerely apologize for the distress and inconvenience it has caused you and your family.
  
  We understand that the process has taken far longer than expected and that the quality of work and communication fell short of both your standards and ours. Your detailed feedback regarding workmanship issues, lack of protective measures, repeated damage, and insufficient communication is being taken very seriously. We are especially concerned to hear about the impact on your historic home and the emotional toll this project has had on you.
  
  Please know that we are committed to resolving this matter in a fair and timely manner. To move forward constructively, we would like to take the following steps:
  
  Immediate Review – Our management team will thoroughly review your project, including all communications, site photos, and contractor notes.
  Site Inspection – We would like to schedule a final, in-person inspection with our senior Production Manager. 
  Repair & Remediation Plan – Based on findings, we will provide a detailed timeline and scope of work for any necessary corrections. Your approval will be requested before any further work begins.
  
  Your home and peace of mind are important to us. We are determined to earn back your trust through transparency, accountability, and quality service.
  
  A member of our customer service team will be reaching out to you within 48 hours to coordinate next steps. 
  Along with this, we would also like to display a timeline of the work we have completed and some of the communication between our team and Marc. While there were communication and quality lapses on our side, we have also continued to go above and beyond in our efforts to rectify this situation.
  10/25/24
  Repaired soffit dormer area, repaired soffit below skylights, added osb to complete and level transition between existing house and garage addition, installed 2 new skylights and flashing kits purchased by Bartlett Roofing, Marc tinted skylights prior to install, Marc wanted 3 inch galvanized metal added around the garage because he did not like the look of the black metal drip edge, added 1x4" trim board over cedar shake siding around both dormers, painted trim boards, replaced and painted cedar shakes where the crew damaged the original cedar shake siding, replaced broken soffit boards were framing nails splintered the open soffits
  11/15/2024
  Told Marc without a Corbel added for support that the overhang could bend with snow load. So we custom built a corbel for his house.
  3/19/2025  
  Corbel was installed, soffit was painted where we damaged/replaced, met with a different sub contractor to sub out the rest of the soffit work Marc did not like. Marc didn't seem interested in using my guy and wanted to find his own and said he would send me a bid.
  4/8/2025
  Drywall was approved by Lorraine (wife) under the skylights 

  Customer Answer

  Date: 05/16/2025

  A member of our customer service team will be reaching out to you within 48 hours to coordinate next steps. 
  Along with this, we would also like to display a timeline of the work we have completed and some of the communication between our team and Marc. While there were communication and quality lapses on our side, we have also continued to go above and beyond in our efforts to rectify this situation.

  My response: To date we are not comfortable with the quality of work done by the Bartlett staff, a 3rd party would need to be involved. Again, most of the efforts taken by Bartlett workers caused more issues than were remedied. Many still yet to be addressed. Furthermore, I am not sure if repairing damage done by the company's workers qualifies as "above and beyond"? 

   

  Again, promises were repeatedly made, stating that it would be fixed correctly this time, and then shoddy work and further damage was what ensued? 

   

  10/25/24

  Repaired soffit dormer area, repaired soffit below skylights, added osb to complete and level transition between existing house and garage addition, installed 2 new skylights and flashing kits purchased by Bartlett Roofing, Marc tinted skylights prior to install, Marc wanted 3 inch galvanized metal added around the garage because he did not like the look of the black metal drip edge, added 1x4" trim board over cedar shake siding around both dormers, painted trim boards, replaced and painted cedar shakes where the crew damaged the original cedar shake siding, replaced broken soffit boards were framing nails splintered the open soffits

  My response:  "purchased by Bartlett Roofing" it should be noted that Bartlett workers damaged the original skylights requiring them to be replaced. We didn't ask for them. In this, the wrong size skylights were procured and installed, requiring all the inside work to be done. Installing the correct sized skylight initially would have elevated any additional work.

   

  This "Marc wanted 3 inch galvanized metal added around the garage because he did not like the look of the black metal drip edge". We picked a silver drip to be installed on the home But during the roof work the roofers decided the gap was too large for the silver they had on site, so instead of asking us, they just installed the black, this is only on one side of the garage, even though it was still too small for the gap? Not sure how your Quality Control staff would find this to be acceptable? But when Alexander pointed it out to me, I didn't need to complain, he informed me not to worry, it would be custom made and replaced? I didn't notice it your sales staff did. This has been a theme throughout the work done, at no time did anyone ask us what we wanted, or for approval on alternate work done, it was just done with whatever they had on hand at the time.

   

  This is a lot for such a short paragraph, "added 1x4" trim board over cedar shake siding around both dormers, painted trim boards, replaced and painted cedar shakes where the crew damaged the original cedar shake siding" First, the staff was repeatedly told, by me, to not nail into the cedar shingles, yet they did at least 3 times I witnessed. By nailing a board all the way around both dormers, led us to a "how are we going to fix this" scenario. Your representatives continued to tell me that the type of work required was not within the skillset of the Bartlett roofing staff.  Finally the only option given to us was to cut the shingles and put in a trim board. Not knowing what else to do, we reluctantly agreed. After speaking to other contractors we found this not to be the case, all of them agreed the best option would be to replace the lower shingles and cut them to create the overhang of the roof required. Additionally, the only painting that has been completed anywhere on the home was primer spray paint, and it is oversprayed on the black flashing and asphalt roof shingles where it was done. Who uses spray paint on a home? 

   

  For the "replaced broken soffit boards were framing nails splintered the open soffits" These parts have been torn apart and reassembled more times than I care to count, and the last time, the boards that were supposed to be 6 inches were 5.5 inches, causing underlayment to be exposed and a gapping issues not consistent with the rest of the home, your staff agreed they needed replaced again? In another area, by the corbel, they replaced the 6 inch boards with 3 inch boards? That size board is used nowhere else on the home? How did this pass QC and allow these areas to be reassembled? It should have been addressed then? Agreed?

   

  11/15/2024
  Told Marc without a Corbel added for support that the overhang could bend with snow load. So we custom built a corbel for his house.

   

  My response: Yes, and it looks good, thank you for this, but... the finish work... it's less than acceptable, you will see when on site. Additionally, further damage to the recently replaced facia was done when it was installed, ripping the screws out of the seam now the top board is no longer supported on the on lower edge, joining the 2 pieces. Your staff wouldn't even acknowledge the damage done? This is one of the reasons we are here.

  
  3/19/2025  
  Corbel was installed, soffit was painted where we damaged/replaced, met with a different sub contractor to sub out the rest of the soffit work Marc did not like. Marc didn't seem interested in using my guy and wanted to find his own and said he would send me a bid.

   

  My response: "soffit was painted where we damaged/replaced" This is absolutely incorrect. No painting, other than the spray paint above, has been done on any of the work, other than by my hand. The material used for the soffit was primed at the manufacturer. 

   

  The soffit is not a case of we "did not like"? As you will find when you visit the home. 

   

  I am going to recommend you do not involve any of the staff that has been involved to date, come look and create your own opinion of the situation and what has happened. 

   

  There is a lot of misinformation being passed here. I attribute lack of focus on the situation and poor communication by Coty as the main culprit here. He has the attitude that whatever work is done we should just be OK with it. I have not witnessed one oversight by him on the job site or a "promised" QC representative from Bartlett for that matter. And I am sure he is the main reason we are here. I have texts and emails to show how the communication went? Let me just say, the staff you have representing your company is not communicating, acting, or watching the work like you might think they are.

   

  And yes, I was interested in using the contractor your company had bid on the soffit? Not sure why you think different? Again Coty failed in the communication and did not give us any of the information we have been asking for? Other than the name of the company, I asked for a timeline and a written plan? The same 2 things I have been asking from him, regarding all the work to be done, for months? Then without prompting, he offered me money to find my own contractor? 

   

  He met with me multiple times, would verbally give me a vague list of what was to be done, some of which my wife had to make arrangements to work from home for, and then do one or two of the seven things we talked about, or the staff wouldn't show up at all? I continued to ask for a plan and timeline in writing, pictures during and after the work, he would agree, and then not comply.

  
  4/8/2025
  Drywall was approved by Lorraine (wife) under the skylights 

   

  My response: This is not the case, at the time when the workers had to leave, she explained she was in a zoom meeting and would look later. She states she only peeked out from the room and said she would look when she got a chance? Where did the "approved" come from? I looked when I got home and we know where that went. Again, I urge you come look and see what your opinion is of the finished work and see if you would find it acceptable in your home.

   

  I look forward to a timely resolution for this, and am ready to discuss when needed.

   

  Cheers

  Marc

  Customer Answer

  Date: 05/21/2025

  Additionally, in the response they stated I would be contacted within 48 hours of the response? It has been twice that. Just making note of that.

  Customer Answer

  Date: 05/23/2025

  We recently hired a contractor to clean the debris left in the attic space by the roofing in preparation for insulation to be blown in. After looking at construction rules a bit, I found this is something that should have been accomplished by the contractor at the time of the roof removal. There is quite a bit of debiis in the attic, shingles, wood, scraps of asphalt shingles, and trash. I would like to note that the amount of trash inserted into the attic space, by the roofing staff, is less than professional. I have personally removed at least 10 bottles and cans from the attic. We can be sure they are from the recent roofing crew by the dates on the bottles and the fact the attic has been sealed since the 1960s, when a remodel was done.

   

  In 2024, when the roof was originally being worked on by Bartlett contractors, I arrived home to find a worker on the peak of the roof, with a claw hammer, working in a way that I can only describe as "clawing away at the older wood to tear a vent hole into the ridge".  I mentioned this to the Bartlett representatives from that time and asked that they investigate the concern, immediately that day the ridge vent cap was installed so I couldn't investigate it myself. It took me 3 meetings to finally have them agree to open part of the ridge and look. When they opened up the area of concern, they told me this was not the case and sent me a picture of that area. I reluctantly let my concern fade as I had so many other areas with issues I was dealing with on the roof at that time. 

   

  Well it turns out we were correct. From the interior of the attic you can see the "clawing" that was done to the entire ridge of the home. Instead of cutting the vent opening, the roofer clawed the wood open with a hammer. The ridge is scarred with cracked, splintered, and split wood for the complete length of the older home, and the attic is littered with the clawed out pieces of wood. See the pictures for examples. In this, I can only surmise that the Bartlett staff fixed the area they "inspected" and covered up the fact the damage had been done. Falsely telling us that the ridge had not been damaged by the roofers as we suspected.

   

  The contractor also brought to light a very concerning problem with the work done. On the dormers, where the dormer eve meets the main house roof, there is no decking installed? In all areas examined, see pictures, there is no decking in the upper portions under the eves, one had asphalt shingles installed directly on the rafters with no underlayment at all? Another has no asphalt shingles and the original cedar shingles were partially removed, no newer shingles were installed, leaving an open hole through the roof? This is not code in the slightest? How did this pass inspection?

   

  We are, at this point, feeling the only way to be sure the roof is to code would be to start anew? To remove the roof that has been installed and have city inspectors look at the installation from the base layer to the last shingle placed. There have been just too many errors that call into question the integrity of the work, fearing more unseen problems need deeper inspection.

   

  Update to the 3rd party contractor. In April, when Coty asked that we get a 3rd party bids, we did just that and have selected a contractor for the work. Back then we selected them, they scheduled us for mid June, we thought this would be plenty of time and this would be resolved by then. We are going to allow them to begin work in repairing the damage on June 15th 2025. We are not comfortable letting these items continue unresolved another winter, and do not feel safe in the home after finding many of these issues.

   

  In your response to BBB you stated ee would be contacted by a Bartlett Representative within 48 hours regarding the next steps? We have yet to receive any such contact.

   

  We have already begun seeking other avenues of resolution for this matter through state agencies available to protect consumers like us.

  

  Business Response

  Date: 05/30/2025

  One of our operations leadership team members, Don Ulmer, has reached out to Marc directly to arrange a time for inspection and review of all of his concerns and find a resolution together. 

  Customer Answer

  Date: 06/06/2025

  Thanks for the update, in response to the latest addition by Bartlett this is my response.

   

  "One of our operations leadership team members, Don Ulmer, has reached out to Marc directly to arrange a time for inspection and review of all of his concerns and find a resolution together. "

   

  I met with Don last evening, albeit an hour and a half late for our scheduled 3:00 appt time. During the meeting we had a very candid conversation regarding the situation as I showed him the problems with the work done by Bartlett personnel and our lack of confidence in their work. 

   

  To me, Don seemed a little too eager to agree to everything we discussed, when taking into consideration all that had transpired prior to that meeting. Again it is all verbal and not written. 

   

  We discussed Bartlett staff removing the shingles and underlayment on the older portion of the home under the supervision of Don himself, then having my contractor inspect the roof in its entirety, following my contractor would repair all areas discussed prior and any other issues found during this inspection, when finished Bartlett would re-shingle the older portion of the home with new materials, and when completed, my contractor would inspect the finished work and Bartlett would repair any areas found to be of issue. 

   

  We left the meeting with no agreement, and Don agreed to supply me with written responses to questions we had, these are a few;

  • A timeline and description of the work to be done.
  • What Bartlett was willing to do about extending the warranty of the roof, and what that warranty was.
  • If they agree to pay the contractor I have selected fees.
  • What Bartlett thinks the amount owed by my wife and I is on the remaining balance. 

  We await his response.

  Customer Answer

  Date: 06/17/2025

  Bartlett has arranged to have the roof shingles removed and allow for my contractor to inspect and repair the areas needed. Following that work Bartlett has agreed to reinstall new shingles and underlayment.

  The work is set to begin Monday June 23rd.

  I will provide feedback as the work progresses.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to tear off my old roof and put a new one on. They in turn found some day laborers to come over and pretend to be roofers. I found nails exposed in the open . Ridge not nailed. Shingles not nailed at all .Shingles hanging over the bottom of the roof.. Nails driven to deep in the shingles .Drip edge not cut correctly. No nails close to the edge going up the rake. these are the mistakes that I could see. I can not see nails they left behind in the decking that will be exposed when the sun shines on the roof in a year or two. I can not see how badly they dry sheeted. I do have a wave in the shingles where they did not pull the dry sheet tight. These guys could not even do a good job of clean up let alone roofing.

  

  Business Response

  Date: 07/19/2023

  Thank you for your feedback! I have spoken with our Quality Control Team and it looks like this issue has been resolved and all work has been repaired accordingly. We apologize that the work was done incorrectly. Please reach out if you have any further concerns! 

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bartlett Roofing estimated $13,290 for a roofing job we hired them for. Roofing system we agreed to was $9,359.37 and they send a total bill for $10,295.80 and say the difference is because we have to pay them $1,000 deductible we already paid to our insurance company. I never signed anything saying my grand total was $14,339.71. I signed a contract saying I would pay $13,290.05 and any work beyond that needed a change order or addendum to be approved. We were not letting them charge up our bill.************************* says we agreed to pay the entire amount they negotiated with our insurance company of $14,055.76 to Bartlett when we signed a contract with Bartlett for $13,290.05. We signed an agreement we would pay them everything our insurance company gave us $10,055 and pay our $1,000 deductible, which we did to the insurance company. Bartlett is now saying, despite that not being in the contract, we agreed to pay our deductible to the insurance company AND ALSO AGREED TO PAY THEM an extra $1,000 DEDUCTIBLE. Bartlett said they do this to every customer establishing a pattern and practice of fraud. We signed a contract for a specific amount and it does not matter how much our insurance company paid us. That claim is between us and them.

  

  Business Response

  Date: 06/14/2023

  Hello and thank you for the notification on this complaint. After looking into this further with our accounting team and the sales reps involved we have already resolved this matter directly with the customer and the job is closed and invoices are paid in full. 
  
  That being said, the information included in the original complaint regarding the funds is overall inaccurate. We work with homeowners and their insurance carriers to facilitate a smooth roof replacement and agree to do the work for the insurance proceeds. In construction, during installation there are day of change orders that have to be made from time to time, and that means that the proceeds due from the insurance carrier can change because the replacement is due to a homeowners insurance claim. We did speak directly with the insurance carrier representative to ensure our accuracy on this matter as well and he was in agreeance with **. Ultimately we decided that it was best to settle the matter immediately, and at this time this complaint has been mediated and the matter has been resolved directly with the customer. There is no further work to be done and all invoices have been paid. 
    

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bartlett Roofing installed our roof in 2019. We had ***** Rain Gutter come in 2021 and put new facia and rain gutters on. Once they installed the gutters we noticed dripping in outside vents in front of our house. ***** Rain Gutter came and looked they said that the roof was installed wrong. We had both companies come and look and find problems with both instalations. The roof is warping and causing water damage on house, facia and other locations. Bartlett will not come fix the problem. Lots of rain is causing more damage. I called our house insurance to get their say he found all the problems and wrote up what needed to be fixed. But Bartlett has still not come out. THe one guy that fixes is always busy fixing other homes. Horible customer service no one calls me back. I play phone tag for 4 months. The managers don't exist. No clue who runs the business.

  

  Business Response

  Date: 05/01/2023

  Hi *******,

  We are sorry to hear that you've had a poor experience working with our team. I've spoken with the team and it seems like we have been having issues contacting the insurance adjuster in order to get this repaired. Our repair technician is out of the office until next week and will be contacting you to schedule a time to repair the roof when he returns. If you have any issues in the meantime, please reach out to ************************************* and a member of our team can assist you. We apologize again and we want you to know that we are doing everything we can to rectify the issue. Thank you for your patience and your business. 

• Initial Complaint

  Date:12/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company salesman came to my house on or near June of 2022, suggesting roof had been damaged in recent storm. He said he would repair my siding, roof and ceiling damage and I agreed. Repair were never started and I called to find out sales agent had been fired. The replacement agent scheduled repairs and then advised some repairs would not be done. After roof installed, offic sent me a paid in full notice. Afterward the company contacted my insurance company to increase repair amount from approx. the original estimate $14,000 to ****** claiming estimation software didn't itemize materials correctly. I was never engaged in discussions. At first the company agreed to negotiate and reduced the bill, but then added additional items, I was not aware of. My request for information was met with differing unclear explanations and eventual threats to send me to collections. Because of the time and stress involved I offered to settle for $7000, the Company agent, *****************, refused and sent increasing unexplained supplemental amounts in their demand.

  

  Business Response

  Date: 12/15/2022

  Since this complaint was originally filed, we have reached out directly to the consumer and the job is completed and paid in full. We believe this has been resolved. Thank you.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with this company on 9/13 to replace our roof shingles due to hail damage and paid a $500 deposit. As of today 11/14 do one has contacted us to schedule and install date. I called and asked for a refund so I could have another company do the work. They refused a refund and I was told I would be charged a portion of the estimate if I did not have them complete the work. Ii have holes in my roof and we are getting rain and snow.

  

  Business Response

  Date: 12/09/2022

  Mr. ***** ***************** contracted Bartlett Roofing to assist them with their storm damaged roof. We sincerely apologize for the delay in scheduling as that is not our normal business practices. Since this complaint was made, we have contacted them and installed their new roofing system so a refund is not applicable at this time as we have completed the work contracted. We believe that this complaint has been resolved and are happy to provide any additional details as needed. 
  
  Best Regards,
  

  
  

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************