Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact the customer support team at ******************************************* for the past 3 days, but have not received a response. I am looking to discontinue use of their services. According to the Modern Millionaires terms of service, it is completely within my rights to request temination. I do not need a refund, I just would no longer like to use the service and would like to discontinue with monthly payments of $320. Modern Millionaires is clearly avoiding the situation, which is very unprofessional, and quite shady if you ask me.

• Initial Complaint

  Date:10/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company breeched their contract with me. The contract states they will help me with anything I needed throughout the process. When I was In need of help they refused to provide me with any. Not only that but never assigned me a personal coach either. Which is also part of the contract. When I reached out to anyone I never recieved an answer just another question they responded with and when I answered the question the email address was no longer available. They refused my refund request. They did not provide services I paid for. I only want my money back.

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5, I enrolled in the Modern Millionaires program, which was supposed to provide digital training and support for starting an internet marketing business providing simplified, automated services to small business owners. The advertised method was to download a proprietary app to the business owner's phone that would allow them automated online marketing and to manage customers from their mobile device. I financed $5995 through their partner financing company, with assurances that I would have enough revenue by the end of the "3 mo trial period" to cover the $319/mo. cost. Once I got access to the system, I found that what they are selling is NOT what they advertised. There is an extra $300/mo charge for the software, which is not proprietary, it is a rebrand of another software platform (a few of the templates still had the previous logo on them). The software is extremely complicated, and the training inadequate to use it effectively. I had to contact their customer service many times, even after going over training videos, stopping and following directions exactly. The potential clients I was able to get in front of opted not to use the service due to how complicated it was. The automated emails sent out through the software (supposed to be the main source of leads for both my business and my clients) almost always went to spam. There are complaints all over their FB groups and live trainings about this, with no good solutions given. I sent an email to cancel on July 17, before my 3 month trial period was to end. I received a response with a non-functional link asking me to set up a call on their ****** calendar. Subsequent emails kicked back saying the email address was no longer valid. I received a text response saying they would look into it, then no further communication. I have reached out through FB messages as well. The financing company is claiming I still owe the balance on the $5995, even though I no longer have access to the program.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $10,000 last year on a program called the Done for You Program. In the agreement I was told that my agency marketing campaign would be set up for me including landing page, client funnel and initiation of my campaign. However, the day after it got started. It was restricted and eventually disabled. The "coach" at the time said it wasn't out of the ordinary and we would get it running again. The marketing campaign was never fixed and I was told the "coach" who piloted the program at the time is no longer with the company. I was then sent to 3 different coaches who said they would help me do what the program promised. Now I am being told that 1on1 coaching is no longer available and I have still yet to receive what I paid $10,000 for. I would like for them to fulfill what they said they would provide, but if they can't. Then I would like my money back.

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the program,paid the five hundred. My grandfather died of a heart attack 2 days later. I immediately reached out to ***** and chance asking for a refund so I can go to my grandfathers funeral but never got a reply. I emailed , left voicemails and txt messages. The last one was sent today. Because of this company I never got to ***** my hero. They say that they are a big family but when theres an incident theyre nowhere to be found. I cant get back time, or the funeral but I would like to finally get my refund. I never used your services and never plan too. As far as Im concerned this is a big scam. Nothing will ever replace the pain of not being able to say good bye

  Business Response

  Date: 07/10/2023

  Hello ******, first and foremost, we would like to express our sincere apologies for the loss of your father and we hope you find solace and recovery in due time. We understand that times like these can be extremely challenging. Nevertheless, we want to assure you that we are fully committed to providing exceptional support for your agency. We acknowledge that you joined our program more than two years ago, and as an informational course, we adhere to a strict no refund policy. However, we have a dedicated team of coaches who are ready to assist you in navigating this situation and offering guidance beyond your expectations.

• Initial Complaint

  Date:06/21/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in regards to this program. We signed up for this program back in August of last year. We got the package of "Done for you". We were then signed up for a startup loan of $17,000 that would cover everything that was needed. We were mislead on what was going to be done for us, the support we were going to get, all the fees and the outcome. I was told I was to have a coach who would help teach me. He was impossible to get ahold of him, never had openings. We kept getting multiple fees for all different types of things plus we have a monthly payment of $907.00 a month. We had to pay for ****** fees, ******** fees and then the Leadific. We were told that this could be paid off in 3 months, with the results. But we never saw any results and felt like we could not get the support we needed. More and more fees kept adding up, and the program was not advertised correctly. We thought by paying more and doing this type program, we would have people making the sites, advertising but that was not the case, that is what was told to us and was not the case at all. There was false advertisement about the program, the fees, and everything. This monthly payment is killing our family and digging us in a hole that is impossible. We can't get ahold of anyone to handle the loan. The loan keeps getting transferred to other 3rd parties. Right now it is with **********************. We would like to get a refund. This loan needs to be canceled. We are paying money into program that roped us into a program based on false claims and programs. Our lawyer is in the works of making this a court case if we can't get more feedback or getting this resolved. The more we look into this company, it is turning out to be fraud.

  Business Response

  Date: 06/26/2023

  Dear *******,
  
  We sincerely appreciate your expression of concerns regarding your agency, and we are committed to providing you with the necessary support. Upon reviewing your account, we have confirmed that our team has indeed fulfilled the agreement for the *** (Done For You) appointments. Our dedicated team has assisted you in various aspects, including the creation of your logo, website, Leadific account, ******** ads account, demo decks, as well as the preparation of contracts for SaaS (Software as a Service) and Lead Generation.
  
  Furthermore, it appears that you have engaged in multiple conversations with our coaches, each lasting over 30 minutes. Additionally, we have implemented booking links for all *** students, ensuring access to additional support and assistance for any inquiries they may have. If you require further support, please note that all *** appointment students are entitled to complimentary access to our Diamond program. This program provides enhanced support for *** appointments, and we remain committed to fulfilling your *** agreements.
  
  Based on our records, it appears that you have been in contact with ******************, our Financial Advisor. He has expressed a willingness to extend your Leadific account free of charge for one year, provide personalized one-on-one assistance, and ***** you access to the Diamond program. Furthermore, he has assured us that we are prepared to go above and beyond by assisting you in fulfilling for your first client. We possess comprehensive records of all our communications and would be happy to review the dates and times with you during a call, should you prefer.
  
  It is also important to note that we have implemented additional support measures at MM. We now offer live support calls from Monday to Saturday, providing students with the opportunity to receive help and guidance from our top coaches throughout the week.
  
  Thank you once again for bringing your concerns to our attention, and we remain fully dedicated to your success and satisfaction. Should you have any further questions or require clarification, please do not hesitate to reach out to us.
  
  Sincerely,
  The Modern Millionaires

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20219318
  
  I am rejecting this response because: I respectfully disagree with the coaching we got. The coaches kept leaving details out about the fees, costs and never giving specifics on how to do certain things. They talked about doing stuff for us; but then they would need more and more money to do other things. We would ask for more information and be directed to multiple different people. When talking to ********, all he wanted was to get us set up in the diamond program. We kept telling him, we dont want that and just need to cancel the rest of the loan. Once again he rushed the phone call to get off to talk to another student. (This is classic response we always got from other coaches). Even after talking to ********, we learned that the coaches we had were fired! Due to lack of miscommunication. Which is exactly why hat happened with us. They miscommunicated and mislead us into a scam of a program. 
  

  All we want is to cancel the remaining part of our loan. We do not want to be involved with a business that is going to keep scamming us and looking for more money. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to provide proof of no cancellation clause and I would like to back out of said contract as they have filed a personal loan from their vendor as a student loan instead of personal. I originally signed on and discussed around $4000 total for 6 months of around $299 a month or something like that but I come to find out I have $30,000 in student loan debt due to MM LLC. I would like to back out of said contract but as it seems they are currently unwilling to respond.

  Business Response

  Date: 06/26/2023

  Hello ******, We appreciate you reaching out to us regarding your concerns. We would like to clarify that you are currently financed by another company, and it was agreed upon that you would take a loan of $17,000 rather than $30,000. It is important to note that you have signed legally binding contracts with both MM and the finance company, which include non-cancellation clauses. As an information company, once the information and support have been provided, these clauses come into effect.
  However, we are willing to collaborate with you by offering additional personalized assistance to ensure that you receive the necessary support for your success. We have coaches available who can work with you at your convenience. Upon reviewing our records, we found that ******** contacted you on May 28th to inform you about your upcoming payment and to inquire if you needed to change the payment date. You requested a change, and ******** assisted you with that matter. On June 13th, he also spoke with you regarding the selection of domain names, namely ronchettisolutions.com, ronchettisolutions.net (for cold emailing), and **************************** He followed up with you on June 18th to check on your progress. Additionally, he sent you another follow-up message with his booking link, inviting you to schedule a call to address your finance-related concerns. However, you mentioned that you were unable to do so due to work commitments. Is there any way you can utilize the link he provided to schedule a call with him? This would enable us to further investigate your case. We value your feedback and aim to provide you with the necessary assistance and support. If you have any further questions or require clarification, please do not hesitate to contact us.

   

  Best regards,

  The Modern Millionaires

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/22/21 i bought a DFY done for you program from modern Millionaires. They verbally garunteed results and in writing said that after 25 months from purchase date would refunded the difference of the profit we made from the initial purchase. I paid ****** dollars. They said it would be completely hands free after a couple of months of following along, doing as they said and paying for more features i made 0 dollars and fell into an extreme depression were i was contemplating suicide. I also paid **** dollars to join the group in the first place. I reached out after ****************************************************************************** my money.

  Business Response

  Date: 06/12/2023

  Dear ****,

  
  Thank you for reaching out to us with your concerns. We value your feedback and are committed to providing you with the assistance and support you deserve. However, upon reviewing your account, we have observed some instances of unprofessional behavior towards our coaches, including the use of inappropriate language towards our employees. Additionally, it appears that you have not fulfilled the necessary tasks and have hindered our coaches from assisting you with your agency.

  
  Furthermore, we would like to clarify that your total payment amounts to $19,995, rather than the stated $25,000. Despite these challenges, we remain open to working with you on your agency and are willing to offer complimentary access to our Diamond program, which includes additional support similar to what you previously received with DFY Appts.
  We want to emphasize that DFY Appts does not imply a hands-off approach to managing your agency. This expectation was clearly outlined in the legal agreement you signed and reiterated during your onboarding call when you initially joined our program. Rest assured that we are committed to going above and beyond to assist you in establishing and operating your agency. Our dedicated coaches will be in touch with you shortly.

  
  However, we kindly request that you refrain from using disrespectful language and behavior towards our team. We have a strict policy against any form of verbal abuse, as we believe in maintaining a respectful and professional environment for both our clients and employees.

  
  Please understand that, as an informational course, we adhere to a no-refund policy. We appreciate your understanding in this matter.

  
  Thank you, ****, for your cooperation and understanding.
  

• Initial Complaint

  Date:05/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leadific is a shell company of Modern Millionaire there customer service and online is a joke. The help section on Leadific is virtually useless. The Help section is filled with past discussions of students and not tech support leaving a person to sift through hundreds of discussion which is reminiscent of shopping at **** Dress for less as opposed to Nordstrom. Yet another time consuming process. In fact there was no information I could retrieve from regarding ********************************** intricate systems furnished by This communication with Leadific is by email only with no phone number to call. In fact on ne part of the training it states that Leadific should send out a word document with *** path ways to link the platform to your domain. The email was never sent after I sent them screen shots of the *** training from Inside the Modern Millionaire training video and video from LOOP did, they send me back the exact same screen shot that I had sent them. The problem with that is the *** codes are specific and should be copied and pasted as opposed to a student screen shooting a training video. It was at this point I was assuming they were leading us back to Modern Millionaire to be up charged an additional coaching fee costing upward of $20,000. I was also told that my do-it yourself plat form was $3500.00 and I paid a down payment of $335.93. The actual cost of $5000.00 is what I was billed for from Special Financing.

  Business Response

  Date: 06/05/2023

  Hello *****, we appreciate you reaching out to us and sharing your concerns. Unfortunately, your scheduled call with ******** was canceled by you last week, which hindered our team's ability to assist you. However, we want you to know that we are still here to address your concerns if you would like to reschedule a call with ********. Regarding your issues with Leadific, we conduct live Q&A calls every Tuesday and Thursday at 6 PM PST specifically for addressing questions related to Leadific. Additionally, we hold another live call every Friday at 10 AM PST exclusively for Leadific Q&A. These calls are designed to provide comprehensive support to our students and ensure they receive expert guidance from our coaches. Upon further investigation, we checked the status of your URL: *********************************, and it is active and accessible for you and your clients to log in. If you encounter any issues, please let us know, although it appears to be ready for login. If you need to reset your password, please inform us, and we will assist you accordingly. Regarding the coaching fee you mentioned, we are not familiar with a service costing $20,000. We do not offer such a service at that price point. However, we do collaborate with a company called 2HR days, which provides enhanced support. Their program costs $297 per month, and it is entirely optional for you to join. Students have the freedom to cancel their membership in that program at any time. We noticed that you had a conversation with ******** on May 23rd, during which he informed you about the live Q&A calls. It seems that you attended one of these sessions, and one of our top coaches assisted you with your queries and helped you upgrade your program. Please let us know if there's anything else we can assist you with. We're here to support you.
  
  
  

• Initial Complaint

  Date:05/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I had 30 day no questions asked guarantee for my $97 program fee. Not even **********************************************************after pretending they didn't get my email by the way, they actually sent the word failed back, that there are no refunds. I never signed any documentation or give my permission to enroll in anything that committed me or negated my refund option.

  Business Response

  Date: 05/17/2023

  Hello *******, 

  We have processed your refund at 10am PST on May 17th, 2023. Thank you for responding back so quickly after I reached out about the miscommunication. You can expect your refund in 2-5 business days.

   

  Customer Answer

  Date: 05/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************