Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "company" is the definition of overpromise and underdeliver. From the very beginning, I was promised a coach that would assist with any questions I had as well as getting my agency up and running. This "coach" was nothing more than a puppet. **** and ***** specifically. Direct answers? Never. Availability? You get a text reply in 1-2 business days. Calls? You'll never hear from them unless you finally get a booking calendar days after asking your initial question. Being in the Done For You program, I expected most of the leg work to be taken care of by MM and I would have to set up any admin accounts. I started taking matters into my own hands when I was never informed what they were doing on the backend and only until I had everything set up ON MY OWN, did they reach out to me and tell me next steps. After months of trying to land a client I finally got one and immediately reached out to my coaches to see what the *** team needs to set up my ****** Ads. He responds a day later saying yeah that's no problem and he will get a kickoff form sent to me to fill out for the *** team. One more day later he finally sends it to me. I immediately fill it out and had to wait a whole WEEK for the guy to respond. It took him 9 MORE days from that point to get everything set up. At this point, I've already set everything up and only needed a keyword list. (Not so ***-like). Instead, he created a subaccount under his ****** Ads account for me to manage. There goes all the work I put into making everything. And the cherry on top? The campaign didn't receive ANY leads for the first 3 weeks. His response? Can't always guarantee results that fast! THATS THE WHOLE POINT OF THIS ENTIRE PROGRAM. I had to pause the campaign, spend $1000 of my own money to get a PROFESSIONAL to set up my ads and guess what? 10 leads in 2 weeks. I could write a whole book on how terrible this company treats their *** students but I only have **** words. Do NOT fall for their pushy sales tactics.

  Business Response

  Date: 04/20/2023

  HHello ****, thank you for taking the time to explain your situation and provide us with all the necessary details. We want you to know that we are committed to providing our students with the best support possible, which is why we would like to inform you that **** and ***** are no longer with our company. As a *** Appts student, we want to reassure you that we have a plan in place that will not only fulfill your client's needs, but also give you access to our new Diamond program. Additionally, we will be extending your Leadific subscription by one year to help you further. However, it's important to note that the *** Appts program is designed to provide you with booked appointments from ******** ads, rather than setting everything up for you. Nonetheless, this program is specifically designed to make it easier for students to land clients quickly, and we are confident that you will be able to achieve great results. We have assigned ********, a success coach, to reach out to you shortly to discuss your situation in more detail. Thank you for your patience and understanding, and we look forward to working with you to achieve your goals.

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19936628
  
  I am rejecting this response because:

  As expected, no one by the name of ******** reached out. 

  My DFY experience has been atrocious. And for you guys to charge a ridiculous amount of money to deliver **** poor half a** effort is even more atrocious. If anything, I've been in the *** program. Especially considering I had to pay someone else $1000 to do my ****** Ads because nothing was converting. I set everything up, I made my ****** tags, ****** analytics, campaigns, landing pages, ALL of it. I should not be paying for DFY when it was DONE BY ME. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 06/12/2023

  Dear ****,

  
  We appreciate your prompt response to our previous message. Our utmost priority is to ensure that you receive the necessary support and resources to thrive within our community. Upon reviewing your account, we found a comprehensive record of your interactions with ********. Today, on June 12, 2023, ******** has assisted you by ensuring your free access to the Diamond program, providing a one-year subscription to Leadific, and sharing the contact details of the financing company so that they can collaborate with you on your payment arrangements.

  
  Additionally, we noted that you previously engaged with ******** on May 18, 2023, at 9:43 am. On May 8, ******** attempted to reach out to you by sending an email, making phone calls, and even sharing his booking calendar. However, we did not receive any response from you during that time. We want to assure you that we have been proactive in our efforts to provide exceptional service, and we remain committed to exceeding your expectations.

  
  We understand that you expressed concerns regarding time constraints. To address this, ******** has discussed various strategies to accommodate your schedule. For instance, he recommended the option of having your own booking page, which would allow clients to schedule calls during your available days and times.

  
  We want you to know that our commitment to your success is unwavering. We will continue to explore every avenue to assist you in overcoming any challenges you may face. If you require further assistance or have any additional concerns, please do not hesitate to reach out.

  
  Thank you, ****, for your continued trust and collaboration.
  

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Date of Transaction: March 6, 2023.-Money spent: $594 -The business is committed to promoting small businesses. -The nature of my dispute is *** asked for a refund multiple times and still havent received anything.- I dont truly believe ******************** care for my request even though the business specifically says I have a 30 day refund guarantee. Seen no progress after multiple complaints.

  Business Response

  Date: 03/29/2023

  Dear *****,

  
  Thank you for bringing this matter to our attention. We appreciate your interest in our Leadific Accelerator program, which does indeed offer a 30-day guarantee.
  We regret to hear that you have decided to discontinue your participation in the program. In order to initiate a refund request, we kindly ask that you utilize the following link to submit a ticket:

  ***************************************************

  
  Thank you for your understanding and please let us know if there is anything else we can assist you with.

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left a review back in January about my extremely difficult situation, along with details about misleading and pressuring salesman, false advertising, etc. I will not go into detail on that again. My complaint is that I was told in a response from the company that they understood and said they would do their best to help with cancellation. Since then I have reached out to the only member of their team I can find. Every time I reach out he asks to schedule a time. I have scheduled times and have gotten blown off on these times. The last time I was actually able to get him on the phone, he was in disbelief of the business response and asked me to send him proof. I did and when I tried to text/call back I just get a text saying to schedule another appointment. I really did appreciate the business response but I need more please. I have been deeply struggling. I work nights in the military with a very shifty schedule and need to cancel desperately. I do not want any part of this program. Thank you so much.

  Business Response

  Date: 03/29/2023

  Dear ******,

  
  Thank you for reaching out to us and explaining your situation. We greatly appreciate your trust in us, and we are committed to providing you with the best possible support.
  Upon reviewing your account, we noticed that we responded to your query on January 16, 2023, stating that we would investigate your case and do our utmost to assist you. We would like to clarify that we did not mention any plans to cancel your account. Our primary objective is to help you succeed in your goals. After delving into your account, we discovered that you have yet to complete all of your training modules. We believe that by completing the trainings and utilizing our automation systems to send out prospecting emails, SMS, voicemail, and actively engaging with the community, you can increase your chances of success. If, after taking these steps, you still do not see the desired results, we are open to working with you to find a solution that best suits your needs.

  
  Please know that we are committed to your success and are here to assist you every step of the way. Thank you once again for contacting us, and we look forward to helping you achieve your goals.

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19626728
  
  I am rejecting this response because:
  
  I hate to state the obvious here but it says, verbatim, We understand that you are seeking a cancellation and we will do our best to help you with that. Yes, that 100% does, in fact, mean the company was saying they would help with that, meaning cancell

  Business Response

  Date: 04/12/2023

  Hello ******, it's great to hear back from you! Thank you for reaching out to us. We want to help you with your situation, so we had ******** contact you.
  We understand that you may be concerned about canceling your membership, but we want to clarify that our legally binding contract clearly states our no-cancellation policy. We appreciate your understanding about this.
  
  We want to remind you that you've been a valuable part of our program for months, and during that time, you've had full access to all of our course materials. In addition, we take pride in being an information program that provides excellent support to our members through live calls and one-on-one sessions with our experts.
  
  Thank you for being a part of our program, and we look forward to continuing to support you in your journey.

  Customer Answer

  Date: 04/22/2023

   
  Complaint: 19626728
  
  I am rejecting this response because:

  Dear Modern Millionaires,

  
  Thank you for taking the time to respond to my concerns. I appreciate your efforts to assist me, but I would like to address some points in your response.
  In your message, you mentioned that you did not mention any plans to cancel my account. However, in your response to my initial review in January, you stated that you would do your best to help me with cancellation: "We understand that you are seeking a cancellation and we will do our best to help you with that."
  I would like to reiterate my reasons for requesting cancellation. As I stated in my initial review, I was lured in by misleading ads and pressured by a salesman into signing up for a program that I cannot afford. When I spoke to the salesman on the phone, I tried to back out several times by stating that I needed more time to consider the situation but he continued to pressure me into signing up. I am a young service member who recently moved to Vegas and started a new job as a pilot for the Air Force. I am struggling with the high cost of living and the moving expenses, and I cannot afford the $5,000 program fee.
  I understand that your contract has a no-cancellation policy, but I believe that my circumstances warrant an exception. I am in debt and cannot afford to continue making payments. This debt can have serious consequences for my career as a service member. I am not requesting a refund, but simply asking for your help to cancel the program and stop the payments.
  I appreciate your commitment to helping me succeed in my goals, but I am currently unable to do so with this program. I urge you to reconsider my request for cancellation and assist me in resolving this matter. Thank you for your understanding.

  I also want to emphasize that I did not use the program at all, and I did not receive any benefit from it. Due to my high-stress work environment and shifting schedule, I was not able to use the program as intended. I regret not being able to take advantage of the resources available. I believe that I am entitled to a cancellation of my membership and loan, as I did not receive any benefit from the program and was not able to use it due to circumstances beyond my control.

  Furthermore, I want to express my frustration with the representative, ********, who was supposed to help me with this matter. Despite scheduling several appointments to discuss my concerns, ******** has missed multiple appointments and has been extremely difficult to get in touch with. This has only added to my stress and has made me feel even more helpless in this situation. I urge your company to take these concerns seriously and to ensure that your representatives are accountable and reliable when it comes to helping your customers.

  Given these circumstances, I believe that your initial offer to assist me with cancellation is more than reasonable. As an new active duty military service member. I cannot afford to continue making payments for a program that I am unable to use and that I was misled into signing up for. I am not requesting a refund, but simply asking for your help to cancel the program and stop the payments.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/27/2023

  Dear ******,

  
  Thank you for informing us about your current situation. However, we regret to inform you that our company strictly adheres to a no-refund or cancellation policy, as stated in our terms and conditions. We have been fully transparent about our offerings from the outset. We understand that implementing the techniques described in our program can be challenging, and starting a new venture can be overwhelming, despite having access to all the resources and support we provide. We want to assure you that you are not alone in facing these challenges. Regarding your concern about ********, we have looked into the matter and found that he has been actively assisting you on multiple calls. He has gone over the details with you and even suggested providing one-on-one support to aid you in your situation as a member of the military. Unfortunately, you declined this assistance, and ******** has other students to attend to. We understand that you do not wish to continue with the program. However, please keep in mind that The Modern Millionaires is an informational course, and you have already completed 11% of the program, with full access to all the materials.

  
  Thank you for your understanding.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19626728
  
  I am rejecting this response because:

  Dear MM,
  Thank you for your response to my complaint. However, I must respectfully disagree with your assessment of the situation. While I understand that your company has a no-refund or cancellation policy, I believe that my circumstances warrant an exception to this policy.
  As I previously stated, I was lured into signing up for the program by misleading ads and pressured by a salesman into signing up for a program that I cannot afford. I also texted the salesman telling him I was not interested anymore prior to our phone call. I repeatedly expressed my hesitation and need for more time to consider my decision, but the salesman continued to pressure me to sign up for the program.
  Additionally, I have not received any benefit from the program, as I was not able to use it due to my high-stress work environment and shifting schedule. As a result, I believe it is only fair and just for me to request a cancellation of the program and to stop the payments.
  Regarding ********'s assistance, I must respectfully disagree with your statement that he has been actively assisting me on multiple calls. I have attempted to contact ******** multiple times, and he has missed several scheduled appointments. His lack of responsiveness has only added to my frustration and stress in this situation.
  I would like to reiterate that I am not requesting a refund, but simply asking for your help to cancel the program and stop the payments. I understand that I have completed 11% of the program, but given the circumstances, I believe it is only fair and just for me to request a cancellation.
  I appreciate your attention to this matter and look forward to hearing back from you.
  

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Great Scam to not clearly sate the terms of a contract. I'm stuck paying a contract thats $300.00 a month for the next 2 years. And then another part of software called Leadific that when a notice came that the payment was coming up, they provided a choice to "cancel" which I chose 3 days ago and what'ya, know I was billed $10.00 today 02/07/2023. Sure am glad that I chose their CANCEL as per the option provided that did nothing. And I see within the numerous complaints - the legal speak they have down pat should be read as slippery as they are. I caution anyone and everyone - avoid signing up with these slick go-getters - you will lose a lot of money and gain nothing but a bad taste for signing up for something that sounds so good by some great encouragement only to lead to false profits and no recourse to recover for you and not them.

  Business Response

  Date: 03/09/2023

  Hello ****, thank you for sharing your concerns with us. Our goal is to offer you the assistance and information you need to navigate your situation successfully. We want to reassure you that we are a legitimate organization, and The Modern Millionaires program has helped thousands of individuals establish thriving online businesses, allowing them to spend more time with their families and quit their jobs.
  To alleviate any doubts you may have, we would like to emphasize that Leadific is free for 90 days and the $10 charge is a one-time fee that will be refunded. The purpose of this charge is to confirm that the credit card on file is valid. We are also eager to pair you with a coach who can provide one-on-one support as needed, and we host weekly live calls where you can receive additional assistance.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please help, I've been in modern Millionaires for 3 weeks now. I don't think it's a bad program, it just isn't for me because I can't afford it. I'm currently out processing out the military, so I need every dime, I don't want to end up on the street. Is there a way I can get a refund for February, and quit the service without destroying my credit, if so please help **** would also like to cancel my Leadific subscription, but it won't let me. Thank you

  Business Response

  Date: 03/01/2023

  Hello *****, thank you for reaching out to us and sharing your current situation. We understand that unexpected events can happen in life and our goal is to support our students, not hinder them. We are committed to working with you and finding a solution that works for you. We have noted that you have a scheduled call with our finance manager, ********, on March 7th. During this call, he will discuss your options for downgrading and also explore in-house financing options to avoid any negative impact on your credit score. Rest assured that we are here to provide you with the necessary support and resources to ensure your success. We have a plan in place to help you overcome this obstacle and move forward towards achieving your goals.

  Customer Answer

  Date: 03/04/2023

   
  Complaint: 19505637
  
  I am rejecting this response because:
  

  I don't want to continue the service at all, I'd like to get a refund and be released from the service. I wasn't aware when I signed up that I would be crammed in a position to where I have to continue paying, I don't want this service at all anymore, please remove me.
  Sincerely,
  
  *****************

  Business Response

  Date: 03/09/2023

  Hello ***, I understand that you may have replied before speaking with our finance manager, ********. I would like to clarify that he had discussed with you the option of downgrading your program and bringing your finance in-house to prevent any impact on your credit. Additionally, he is working closely with you to help you secure your first client and is offering free assistance in setting up prospecting methods for your agency. Our goal is to ensure your success, and we want you to know that we care deeply about it. Thank you for your understanding and please let us know if you have any further questions or concerns.

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: November 13, 2022 Transaction receipts: ***** / ***** / ***** / ***** Date I requested to cancel enrollment: December 30 Reason for cancelling: After starting the training, I learned that additional to the $150 monthly fee agreed, there were additional costs that I would have to pay, like a monthly fee of $200 for the software and other costs for ads and other stuff. These costs had not been disclosed when they sold me the training.The Modern Millionaires never replied my emails and continued charging the $150 monthly fee to my bank account.I made a claim to the bank to stop payments and they said that I had taken benefit from the training, which is not true because I only did it for 3 days, until I realized of the additional costs and stopped it.Since they didn't disclose the full costs I would be facing by taking this training, I pursue to receive a full refund of all the fees I paid The Modern Millionaires.

  Business Response

  Date: 02/25/2023

  Greetings, *************************. We appreciate you sharing your concerns with us and we would like to take this opportunity to assure you that not all costs associated with our program are mandatory at the initial stage. Our program requires only one essential component, which is Leadific, and the good news is that it is free for the first 90 days. This duration provides ample time to help you land your first client without any financial burden. Moreover, we understand that transparency is important to you, and we want to assure you that we discuss any additional costs related to Leadific within the legal agreement that you signed prior to joining the program. We have taken note of your appointment with our finance manager, ********, scheduled for March 2nd. During this meeting, ******** will walk you through the various free prospecting techniques we teach, and introduce you to over 20 free landing pages that we provide to all our students. Additionally, we offer free weekly live coaching calls with our experienced coaches every weekday. These calls offer an opportunity to interact with our experts, gain new insights, and receive valuable guidance on how to grow your business. We hope this information provides you with greater clarity and peace of mind. We look forward to seeing you in the program and supporting you in your journey towards success.

  Customer Answer

  Date: 02/26/2023

   
  Complaint: 19491479
  
  Thank you for your prompt response. However, I must emphasize that the additional cost for the software was not disclosed to me upfront when I purchased the training. I understand that the software is free for the first 90 days, but if I am unable to acquire clients during that time, I will be tied to pay $350 monthly, which is an excessive burden for me as a single mother struggling to make a living.
  Furthermore, I would like to bring to your attention that I have been trying to contact your support team since December 30, 2022, through several emails, to request the cancellation of my enrollment and a refund for the payments made, but I have not received any response from your end. I would appreciate it if you could look into this matter as soon as possible and provide me with a satisfactory resolution.
  Thank you for your attention to this matter
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/05/2023

  Greetings, we are currently working to provide a resolution for you. However, we would like to inform you that we have reviewed the information from when you initially signed up and the videos we provided mentioned the Software charge. Additionally, you acknowledged that the Software was free for 90 days. Despite this, we are willing to extend your subscription for an additional six months, which should provide ample time for you to learn the trainings and secure some clients. Furthermore, we can arrange for a coach to work with you one on one to assist with setting up your prospecting channels. We are committed to going above and beyond to assist you, but please note that our policy strictly prohibits refunds.

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While using MM services, was never told I would be taking out a loan. The program was described to me as being able to stop and pick back up. Going from the original advertisement, to the explanation of what the program actually entailed, its description and price changed drastically. Initially it was described as selling a crm platform and making a passive amount each month. No fees. Once the intro call was scheduled the tone of the program changed and I was rushed through signatures and giving personal info. At no point was I told a loan was being taken out, rather a subscription that was flexible, as I had some concerns for how costly it seemed. I was reassured and told that they could work with me in any payment issue. Recently, I have been contacting the finance team and they are either not timely with being responsive (prolonging speaking), and just telling me to schedule an appointment, only to have the appointment cancel the day of. Then once canceled, asked to re-schedule another week out. I need all of this to be terminated, including the loan and the contract, as I was misinformed on the logistics of this program. This is my notice of cancelation of the contract and full termination of loan and agreement.

  Business Response

  Date: 02/23/2023

  Hello ******, thank you for sharing your concerns with us. Upon reviewing your account, we noticed that you were informed about the loan and monthly payment requirements for accessing the program. Our coach also mentioned that you could pause your Leadific account anytime or receive help in extending your free trial. Leadific serves as the *** platform for running your agency and signing up clients for your marketing and advertising services. However, we also teach our students other valuable tools to enhance their knowledge and offer upsell opportunities to their clients if needed. Our program covers a wide range of marketing and SaaS-related topics to ensure that our students are equipped with the knowledge and skills to run a successful agency. It's important to note that the only mandatory tool you need when starting is Leadific, and there's no requirement to invest in other tools at the beginning. We provide our students with free resources to help them establish their agency, such as teaching them how to leverage free practices to prospect and land their first client, providing free landing pages that connect inside your Leadific account, and giving 90 days of free access to Leadific.
  Additionally, we apologize for the inconvenience you experienced during your call with our finance manager. He had to reschedule your appointment due to a family emergency as his wife was having surgery. We would love to set up another call at your convenience as soon as possible.

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the modernmillionaire program in June of 2022. A very pushy salesman convinced me to sign up for a loan through wizebank ensuring that is all I would need to get started. The entire loan amount was $4000. I was then granted access to a set of videos to get myself started with the business. Within those videos it became clear that along with the monthly loan payment there would be a myriad of other monthly costs, including $200/mo to run the program spoken about in said videos. The new monthly total put me in expense of what could be the equivalent of a month's rent. This price was out of my budgets range. I immediately canceled the program for $200/month but was left a loan to pay for a program to which I no longer have access to. I have emailed multiple times regarding the issue with no reasonable response. Although I have unfortunately had to pay 99% of this ludicrous loan I would now like to cut all ties and cease the debiting of my account. BBB should honestly have been my first stop. Now I am receiving emails stating that if I do not pay the bill I will lose access to products- I have not had access to products in months! Also texts threatening to lock my account- though I am not sure how.

  Business Response

  Date: 02/18/2023

  Hello, I'm sorry to hear about your negative experience with the Modern Millionaires program. However, I would like to provide some additional context regarding the program's pricing. The $197 addition you mentioned is for the software that comes with the program and is not related to the training loan. This cost is clearly stated in your contract, and it's free for the first 90 days. It's important to thoroughly review all program details before making any commitments to ensure that it is within your budget. Regarding the loan you took out through Wizebank, it's important to note that this is a separate matter from the program itself. While the salesperson may have encouraged you to take out a loan, it was ultimately your decision to do so. It's essential to be mindful of the terms and conditions of any loan and ensure that you are comfortable with the repayment terms and monthly payments. If you have reached out to the company multiple times and have not received a reasonable response, it might be helpful to try contacting their customer support team by phone or through their website. They may be able to provide you with more information about the billing and access to products. In conclusion, we will extend your Leadific trial for you for another 90 days to make sure you get the support you need. 

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my problem with the program is that they sell you on the new technology to help you make money, but i was not impressed with it and try to cancel two days after go through the training and talking to my mentor in the program which i found out was not even in the program, just a success coach. so i called the company and tried to cancel and I had not really came out of any money because they said i qualified for the credit and would be charged 315 a month. no response, so i finally talked to the guy who enrolled me into the program and he got really aggressive telling me i couldn't cancel because it was in the agreement i signed. my problem with this is that these are shady business practices because not one time during the process did he even mention that it was no cancellation. If you did more people would not move on signing up while you are aggressively trying to get them to get into the program. This is bad business. I just need to stop them from trying to keep pulling the money from my account that i do not want.

  Business Response

  Date: 02/23/2023

  Hello ****, thank you for getting back to us. However, upon reviewing our records, we found that you did not make a request to cancel within two days. It appears that we received your email after 26 days since you joined the program. Additionally, we would like to clarify that Leadific is the only mandatory tool, and other tools we mentioned are optional. We offer free prospecting methods and landing pages to our students, and we also have free weekly live coaching calls from Monday to Friday. Please note that there was a legally binding contract that stated the cost of Leadific and our strict policy.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lead to believe that I was buying into a software program, when the curtains were revealed its just a coaching program. Not what I wanted at all. Asked for a refund got fobbed off to see our financial manager in a month and talk to him.

  Business Response

  Date: 02/02/2023

  Hello *******, thank you for contacting us with your concerns. We have been getting via phone, but your phone was not working. You stated via SMS when you replied to our missed call. We would love to speak with you over the phone and let you know that this is a software program, and we have coaches to help you learn the software. We also teach you other things inside the marketing world about leveraging this software for your clients and your business. We teach our students to use this software to help business owners with automation and tools. We are not just another coaching program; we are a community that cares about our student's success. 

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18888739
  
  I am rejecting this response because: I want a refund. I am a nurse so I work hospital hours hence I am unable to take phone calls but my phone certainly can accept sms messages.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 02/18/2023

  Hello *******, we've attempted to reach you multiple times. Can you schedule another call with ********? He mentioned that you had some phone problems on the day of your previous meeting, but did not mention anything about you working long hours.

  Customer Answer

  Date: 02/19/2023

   
  I work long hours in nursing. Cancel and refund. I asked for a refund as soon as I bought the product because it was NOT a software investment..

   

   

  YOU DO NOT NEED TO TALK TO ME TO REFUND IT YOU BUNCH OF CROOKS.

   

   

  IM MORE THAN HAPPY TO MAKE SURE EVERYONE KNOWS THAT YOU ARE A SCAM. LUCKILY MY DEGREE IS IN MARKETING SO I WILL MAKE SURE EVERYONE SEES YOU FOR WHAT YOU ARE. FAKE SCAMERS.

   

  REFUND REFUND OR I WILL TAKE YOU TO COURT FOR FALSE ADVERTISING.

   

  Complaint: 18888739
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 02/25/2023

  Dear *******,

  
  Thank you for your response regarding your complaint to the Better Business Bureau (BBB). We apologize for any inconvenience you may have experienced and appreciate the opportunity to address your concerns.

  We understand that you are frustrated and have requested a refund for your purchase. We would like to clarify that our protocol requires us to verify the purchase details and confirm the refund request with you over the phone in order to ensure that everything is completed accurately and efficiently. We have attempted to contact you for this purpose, but unfortunately, you have missed all of your scheduled calls with us.

  
  We do want to work with you to resolve this issue as quickly as possible. Therefore, we are willing to process your refund and cancelation on your booked call for March 1st with ********************
  
  Please be assured that we take all complaints seriously and aim to resolve them as quickly and efficiently as possible. We do not want to be perceived as a scam or false advertiser and take our business reputation very seriously.

  
  Sincerely,
  
  ****************
  MM Reputation Manager