Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in fear of losing my job due to COVID and was looking for alternatives. I saw a ******** ad that touted minimal work hours and lucrative returns. After contacting the company and informing them I worked full time, had 2 young kids, and ran another side business, they explained that I could "absolutely run this business in 4 hours per week". I was also told I would "start making money in 1 month", and would "absolutely make back the money I invested before interest came due" on the credit cards they suggested I open in order to pay for the cost of the business. The cost of the initial investment was $25,000 and interest due in ***** months. Fast forward a few months. They took more than 3 months to set up my business. After it was finally set up, I was spending ***** hours per week working on it. I was told I would be provided a sales person, and this was only true for a very short period of time, and required a lot of hand holding which was counterproductive. In addition, there are many other costs involved and there was a net loss of income after each month. I contacted the company requesting a refund, as there was gross and intentional misrepresentation on their part. Their response was for me to continue paying them hundreds of dollars every month, and continue spending countless hours on the business for a total of 25 months. If I follow their rules exactly for more than 2 years, they would "consider" giving me *some* of my money back. I am filing this official complaint to give the company another chance to do the right thing. If not, then I would like to warn others to stay away from this business. If you have both unlimited time and resources, then go for it. But do not let them talk you into thinking you will make even a decent living while only working a few hours per week.

  Business Response

  Date: 08/31/2022

  Hello *****, 

  We have responded with the same to your legal dispute. In the call recording when you were onboarded in the first place, we never said you could run this business with 4 hours a week starting out. It also does not mention this in the contract you signed.

  You were assigned a salesperson and it was your responsibility to manage them in the right manner.

  Also, in the contract you signed you agreed to perform at 20% closing.

  We did not take advantage of you, you responded to our ad, went through our application process, and decided to be a part of MM 11 months ago. Then 6 months ago made your own decision to upgrade your service.

  You do not need to be available 24/7 to answer calls, that is your decision on how to setup your business. Nowhere in our contract do we state you need to take calls 24/7.

  1: *****, you mentioned you were busy multiple times in the beginning and need to postpone launch and it was around the holidays so you and ***** both agreed it would be better to start after the holidays.

  2: **** is not your coach but your enrollment specialist, the coaches are in the ** group and on the live calls for daily support. ***** is your DFY fulfillment Consultant. This was very clear from the first call.

  3: I never recorded the zoom call because it was a consulting call to help you and your business, and after that call you had a clear understanding of what you needed to do and you were grateful for the guidance and insight. I asked if you needed any other assistance and you confirmed you were set.

  4: You landed at least 1 client using our platform and training which proves our system works. We have thousands of client testimonials to back this up as well. The real issue here is that you are not making as much money as you want to be, and you havent stayed consistent with the work and outsourced / hired like we teach in the training to balance this business with the rest of your life. We are still here to support you with your business and show up every day to help you.

  That all being said we do stand behind out service and offer a full refund minus profits made if the tuition amount is not earned in *************************************** section 4 on page 3:

  "No ******** ******* Exception. Due to the nature of the Services, there are no refunds. However, if Client fully complies with all terms of this Agreement, including all Client Obligations, and all applicable laws, if Client does not receive net profits of at least the Fee by twenty-five months after the Effective Date, Client may request and receive a refund after the twenty-fifth month after the Effective Date in writing of the amount of the Fee paid minus the net profits received by Client."

  Customer Answer

  Date: 09/03/2022

   
  Complaint: 17753931
  
  I am rejecting this response because: I was in fact told I could run this business in 4 hours per week. I one thousand percent would not have signed up if I was told otherwise. I hope anyone considering this business understands the kind of sales tactics used. This company will tell you what you want to hear in order to get your money, then will not stand behind their promises. 
  
  Sincerely,
  
  **********;

  Business Response

  Date: 09/12/2022

  Hello *****,

  I have attached your initial call with us where at 8 minutes in we start to talk about time commitment. At 9 minutes we do say a minimum of 10hrs a week and we recommend 10-15hrs.

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17753931
  
  I am rejecting this response because:

  #1 I was told by **** on more than one occasion, prior to making any payments, that I could absolutely run this business in 4 hours per week. That was the only reason I signed up. It is very interesting to me that none of those conversations were recorded.

  #2 as I mentioned previously, this business takes more than even the ***** hours per week. I was spending ***** hours per week on this when I had my client.

   

  Sincerely,

  
  *****

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9th 2022 I saw an ad regarding an opportunity to be provided hot leads for Leadific, do demo calls with those leads, and then keep 100% of the money these leads pay if they sign up ($299, recurring every month). The ad mentioned the average starting close rate for these demo calls is 25%, and that up to 60 hot leads can be provided every week.The ad was vague, and the offer sounded too good to be true, so I was explicit with the salesman to make sure this was really included as I understood it.I told the salesman that I am NOT interested in building or managing any sales funnel, and am ONLY interested in doing these Leadific demo calls for the hot leads provided by them. He said that's ok, the hot leads are provided in all 3 packages, the only difference between the packages is regarding the sales funnel building, which he said is an optional part of the program.So on August 9th at 1:30 PM I signed up to pay $5000 ($1250 down, roughly $460 /month for 8 months).Within the first day I could tell that the salesman was not honest with me. The salesman committed that the program would provide me hot Leadific leads without setting up any sales funnel, but that is certainly not true. This program is explicitly to help you create sales funnels, which the salesman knew I did not want, but he wanted to close the sale.Within 24 hours I knew the product was intentionally misrepresented and I wanted a refund and cancelation. On August 10th at 5:30 PM I requested refund and cancelation via email. This email was ignored. August 11th at 4:15 PM I sent another email requesting refund and cancelation. I was told the best I can do is schedule a 15 minute call in two weeks (on Aug 29th). I asked if the call could be sooner, this was ignored. On August 16th at 2:30 PM (just now) I requested to have a call with someone else.Clearly this company lost sight of helping people and has moved on to intentionally misrepresenting itself in order to aggressively maximize sales.

  Business Response

  Date: 08/22/2022

  Hello *****,

  It looks like we have been able to reach out to you much earlier than the 29th but we definitely had a misunderstanding of what the offer was. Leadific is a platform to organize leads and help marketing not something that just provides leads to you to sell to on its own. I have reviewed the sales call and you were very clear on what you were expecting and our sales agent did not correct you on what was actually being sold and in fact did say that Leadific provides you ***** leads per day. I have forwarded this call to our sales manager so this is addressed appropriately. One of our biggest pushes right now is ensuring all of sales agents are being full transparent with what we are selling. The last thing we want to do is sell on something we simply are not providing. 

  I can't apologize enough for the inconvenience *****, I have requested your loan be cancelled and a full refund to be provided back to you.

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will add that it was my own misunderstanding which caused this situation, and that MM coaches have been prompt, professional, and understanding in resolving it, and genuinely wanted to help me succeed. 
  
  Sincerely,
  
  ***** *******