Complaints

This profile includes complaints for Idaho Central Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Idaho Central Credit Union has 52 locations, listed below.

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• 

  Idaho Central Credit Union

  4400 Central Way Chubbuck, ID 83202-5096

  
• 

  Idaho Central Credit Union

  6707 W Overland Rd Boise, ID 83709-2033

  
• 

  Idaho Central Credit Union

  110 Overland Ave Burley, ID 83318-1021

  
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  Idaho Central Credit Union

  4537 Yellowstone Ave Chubbuck, ID 83202-2410

  
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  Idaho Central Credit Union

  2000 S Millenium Way Meridian, ID 83642-1551

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Timeline of Events:06/16/25 A *********** account was **** eBank platform to receive a deposit I believed to be a legitimate gift from a trusted individual.06/17/25 **** sent an email stating $4,000 was being transferred to my checking account. The funds were marked as cleared and showed available in my account.06/18/2025 The sender began acting suspiciously. I transferred the funds back to the sender, acting in good faith to correct what I now suspected to be a scam.06/19/2025 Banks were closed for Juneteenth.06/20/2025 **** reports that: The *********** account had been frozen, A stop payment was submitted *************** causing **** to reverse the original deposit. All scheduled transfers were canceled (they were not), I was never notified of the *** reversal and only discovered the issue when my debit card was declined, and upon logging into my **** app, seeing my account was $4,000. **** blamed this lack of notification on app settings but provided no record of reversal notice being sent. **** claims it is standard policy to post *** deposits as available before they are fully verified, however, they state the outgoing transfer could not be stopped because it was initiated before the stop payment took effect. **** failed to notify me of a reversal, despite N***A expectations for clear consumer communication. Their email and app interface misrepresented the status of the deposit as cleared, giving me reason to believe the funds were secure. Additionally, the Assistant Manager at **** disclosed during an in-person conversation that she had also matched with the same scammer on ******, and that he attempted the exact same scam on her pressuring her to link accounts so he could send her money. She stated that she knew it was a scam because she works for a bank, but acknowledged that most people outside the industry would not recognize the red flags right away especially since it starts as a romance or gift-based ruse.

  

  Business Response

  Date: 07/08/2025

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

• Initial Complaint

  Date:06/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are filing bankruptcy. We can not afford the car loan payment we have with ****. Surrendered the car. Went to take money out to pay bills and **** will not let me have the money. They said they are considering the car a loss and are keeping g all the money from our payday. We have a mortgage payment, water, electricity l, truck, insurance payment that we now can not pay. I. All my contact with them they never said when I surrendered the car they would keep what is in my checking?

  

  Business Response

  Date: 06/25/2025

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website:
  https://www.iccu.com/contact/feedback.

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18, 2024, I entered into a Retail Installment Sale Contract with ****** *** *** for a 2023 ****** Sequoia (VIN *****************), designating Potlatch No. 1 Financial Credit Union as lender. **** fraudulently altered the contract post-signing to name itself as lender without my consent, as evidenced by contract documents (available upon request). This alteration violates Idaho Code 28-3-407 and constitutes fraud under ***** *. *****, 131 Idaho 616, 962 P.2d 387 (1998). I tendered full payment of $84,800.94 on October 18, 2024, which ICCU accepted, discharging the debt under Idaho Code 28-3-603(b). Despite this, ****:Refused to Release Title: ICCU has withheld the clean title to the Sequoia, owned by the ******************************* since November 3, 2024, breaching the contract and violating Idaho Code 28-9-317. Engaged in Deceptive Practices: ICCUs false claim of lender status and failure to disclose the alteration violate the Idaho Consumer Protection Act, Idaho Code 48-603(7), and BBB Standards for Trust, to which ICCU is accredited. Falsely Reported Credit: **** reported an invalid debt against me personally to credit bureaus, despite the Trusts ownership, violating the Fair Credit Reporting Act, 15 U.S.C. 1681s-2, and causing reputational harm. Continued Unfair Collection: **** pursued collection after my cease-and-desist notices (December 1, 2024; January 13, 2025; March 5, 2025), violating the Fair Debt Collection Practices Act, 15 U.S.C. 1692c(c). Failed to Resolve Dispute: **** ignored my demands for title release and debt validation (December 1, 2024; January 13, 2025; February 23, 2025), breaching their BBB commitment to good-faith dispute resolution, exacerbating my financial and emotional distress.Their refusal to engage, despite BBB accreditation, violates Idaho Code 48-603(17) and common-law good faith (******* v. Boise *************, 141 Idaho 233, 108 P.3d 380 (2005)). Supporting Evidence: Available upon request,

  

  Business Response

  Date: 06/17/2025

  Thank
  you for taking the time to share your experience with us. We value your
  feedback and privacy. In order for us to provide optimal service and to get you
  to the right person, please fill out this feedback form on our website:
  https://www.iccu.com/contact/feedback

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** HAS BEDN FRAUDULENTLY APPLYING MY PAYMENTS AND NOW THEY ARE REFUSING TO ACCEPT ANY PAYMENT ON MY VEHICLE LOAN IN ORDER TO RACK UP INTEREST.I made a payment that they rejected and now they are preventing payments all together.

  

  Business Response

  Date: 06/17/2025

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website:
  https://www.iccu.com/contact/feedback.

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of **** and live in some apartments right next to their location off ******** in ******************, over the past six months, they have put 3 to 4 notices on my truck that states the parking lot is for customer and employee parking, as I stated, I am a customer, on the notice it never states when how long what I can and cant park there etc. it only states its for customers and employees, yesterday at around noon(06/02) they had my truck which costed me $676.95 to get out of the tow yard, today (06/03) I went in to hopefully resolve the matter and ask to be reimbursed as Im a member of the credit union and they told me no, so I closedall of my accounts with them and will be pursuing civil action.

  

  Business Response

  Date: 06/03/2025

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23412899
  
  I am rejecting this response because: Ive already contacted the place the business has told me to contact, all I want is to be reimbursed the $676.95 it took to get my truck out of impound.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 06/10/2025

  We're sorry to hear about this frustration. We urge you to reconsider filling out the feedback form, as this will provide our team with the necessary additional details in order to help resolve this situation. You can find the feedback form on our website here: *************************************.

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern-I am writing to inform of a potential employee sexual harassment situation at this business. I was starting to exit the second floor area the other day at the branch near ***** and ***** area. I was in the doorway when I overheard and recognized as **** speaking to a couple of females very excitedly about their upper area and how his wife doesnt have any. I did not see nor recognize the female voices so could not tell who they were. He also made comments about being moist and shopping for explicit clothing with one of the gals. Frankly, it was quite disturbing. I do not feel comfortable bringing this to the company HR as I heard from many that **** is protected and favored by upper management. I sincerely feel this behavior is inappropriate and should not be tolerated.

  

  Business Response

  Date: 05/08/2025

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Id like to make a complaint and get compensation from ********. Ive been a customer with them since 2020. During which time Ive had several issues one, they were charging me for an item for a watch, though I had paid off for months afterI called to continuously went down to the store. They never took it off. They can continue to charge me two they would pre-charge me a late fee beforemy bill is even due every month they charge me Three they charged me for a phone line. I never had. I called down there times again and went down there and they still for months left it on for they sold and let me have acquire Internet in my home that I found out six months later my area wasnever even covered. I had numerous problems with the numerous phone calls numerous visit to the store and no one no one told me anything. Finally if customer service representative told me there not even coverage in my area in my neighborhood to bring the modem back when I said that Ive been charged $50 a month for six monthsand I wanted that money back. They only refunded me for a month and a half. Also my bill has gone up up up Mother every month for no reason its buried. Icalled down there. I asked him whats going on. I cannot get any help in the store or customer service. Im very dissatisfied with their service and my phone has paid off for three months and they refused to unlock it. I would like compensation for the fees. Ive had to pay my phone bill that were not valid. they bullied me into paying fees tokeep my phone on if I would not pay these fees then they would proceed to tear my phone off so or they said that if they my phone bill that the next bill would show today those fees werent on there, but I still did not get compensated. This happened numerous times a lot of times within the years Ive had service with them. Also, theres a. data breach during the time I had service with them

  

  Business Response

  Date: 04/19/2025

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new truck 6/18/2024 *********** in Idaho Falls, ID and I financed through them because i was informed that their interest rate was lower. My dealer by law has to provide my insurance to the finance bank which was provided upon purchase. That was the first time they were provided my insurance.I was notified on these dates claiming that it showed I did not have insurance and they would be providing their own insurance. Every time they would notify me of me not having insurance I would have my Insurance agent (*****************) provide Idaho Central Credit Union with my auto insurance proof.On 1/28/2025 I received a threatening email once again and proceeded to call the credit union and asked for the manager. I informed her about all the emails and letters of them threatening me of placing their insurance on my new truck and also mentioned each time my insurance agent emailed and/or mailed my insurance to them. I also put my Insurance agent on the call making it a 3 way call and the manager asked my agent to email it to her and it would be taken care of. Both my insurance and I stayed on the phone while she proceeded to email it over.Idaho Central Credit Union was emailed from ***************** on these dates.5/25/2024 Emailed @12:19 pm 7/2/2024 Emailed endorsement from **************** to ICCU showing actual policy documents 9/10/2024 emailed 12/30/2024 emailed 10:34 am 1/5/2025 emailed 2:14 pm and uploaded to their website 1/14/2025 emailed 1/28/2025 emailed and Mailed 2/21/2025 emailed and uploaded to ICCU 4:18 pm I then have now received a letter in the mail on 3/7/2025 claiming final notice and they are applying their insurance to my ******** this point I feel that they are harassing me and that is unacceptable on their behalf Thank You ******** ******* ************ is ***************** ******* ***** ************

  

  Business Response

  Date: 03/13/2025

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23057800
  
  I am rejecting this response because: On Friday the 14th I went to their website and completed their feedback they asked for and have not heard back
  
  Sincerely,
  
  ******** *******

  Customer Answer

  Date: 03/22/2025

  We still havent heard from **** on this 

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car September last year and I proof of my own insurance when I signed documents from car dealership and I have this notice after 3 months later so I have to spoke with about this and after I poor of my insurance and they can refund money about$2500 and less money is late fee.i wonder how they can just change without agreement

  

  Business Response

  Date: 03/02/2025

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2024 I was charged for the full year rather than the monthly that I had selected by a web hosting company $697.00. I disputed it with **** and they temporarily refunded it to my account and issued me a new card with a different number. Because of how uncooperative the hosting company was I cancelled my membership with them entirely, and provided documentation to ****** at ****. After a period of time **** reimbursed the hosting company the full amount $697.00 without my knowledge or permission. Thus they renewed my membership against my will by paying the hosting company back the years subscription, $697.00 out of my account. I noticed later on my monthly statement. The manager, ******, said there was nothing she could do about it. This Feb. 1st the hosting company took another $697.00 from my account. I called **** services immediately that following business day and disputed the charge. They reversed it to my account and told me that it was very strange for the hosting company to have my new card number, and that the two charges, last year and this year were on two different cards. I knew this and asked the new manager *** at **** how this could have happened. She contradicted card services saying that it was charged both times on the same card. I told her that I think they gave the hosting company my new card number when the paid them back last year. I know for a fact and have proof with all the card number changes I have had to make on my auto pays, and clearly remember ****** Making me a new card. The new manager ***, has now sent me to a different department at **** and they are trying to convince me that they did not share my card info. by continuing to make faise statements and ask me questions, trying to put words in my mouth. I should not be treated like this for their mistakes. I want the original $697.00 returned to my account and guarantees that this will not happen again. Including apologies for lying to me to cover up mishandling my money.

  

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.