Complaints
This profile includes complaints for Idaho Central Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 42 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They allowed my husband to use my social security number (without my knowledge or consent) to open a joint account in 2019. Account setup with only his info. Only my name and social. They cant produce my signature. My card was never activated. It was mailed directly to him. I have never received a bill or email. I have never stepped foot in one of their banks. I found out in July 2024 ( ***. $9000.) ******** is refusing to close the account. He has since maxed his card $20,000 and is now not paying. It is a crime to use anyones identity to secure credit. I did not transfer my rights to him by getting married.
Business Response
Date: 02/06/2025
Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website:
*************************************.Initial Complaint
Date:01/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged multiple overdraft fees and requested that money be returned to my account. The bank refused to return the overdraft fees. I am requesting that $149.64 be returned to me.Business Response
Date: 01/13/2025
Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.Customer Answer
Date: 01/13/2025
Complaint: 22799686
I am rejecting this response because:I have already attempted to resolve this issue with the **************************, ID branch staff. I have also already submitted feedback on ****'s website.
Sincerely,
***** ****Customer Answer
Date: 01/23/2025
Complaint has been resolved.Initial Complaint
Date:10/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we opened an account solely for the purpose of overdraft protection it was explained to me it was based of deposits and the account. when I called today to opt into the service I was told it's not even an option for the type of account that was opened even though it says it is in mutple instances. Also it would only be reviewed every quarter and not based of my deposit and account history if we had a different account type. I had already switched over everything to the new bank and I would have chosen another option if I would have known it was that way. I want to make sure they fix this huge discrepancy before other people get stuck like I did.Business Response
Date: 10/29/2024
Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.Initial Complaint
Date:10/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** reported balances above $180-220 up though 10/08/24, but charged overdraft fees for charges before then; even for charges already scheduled for the account. This is a clear bait and switch for customers to charge $25 overdraft fees for each charge after that date, and does not allow customers to make educated decisions on what they can charge for that day. Every overdraft fee is charged retroactively, and not in the moment of the reported balance that the bank reports in the bank balance. Therefore, it is an unfair business charge for every consumer and must be corrected. Every after-the-fact penalty is near or actually fraudulent.Business Response
Date: 10/09/2024
Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: https://www.iccu.com/contact/feedback.Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have a auto loan with Idaho Central Credit Union. Unable to make payments through website. Have been trying to reach ANYONE at the location. 40+ minutes wait, then the call is dropped. Over 8 hour chat not answered. After several weeks was finally able to get a call through after 45 minutes, she put me on hold and the call dropped with no call back. Then spent another 40 minutes to get an answer and was promised a call back which never came. Just called and was disconnected after 30 minute wait and currently waiting for an answer now 25 minutes in. Unacceptable.Business Response
Date: 09/26/2024
Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.Initial Complaint
Date:06/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our bank account was hacked last Friday and they drained our bank account with bogus charges. We were told to wait until they cleared and that we should see our money back in our account after that so we called back the day after they all cleared were told we would have our money back by the end of the business day. To no surprise at the end of the day our money STILL was not in our account and were still waiting for ICCU to issue provisional funds they promised us so that we are able to survive on while they complete their investigation. WE HAVE A BABY AT HOME!!!! It is now Wednesday and we still have ZERO money in our bank account not to mention our mortgage along with other bills being rejected due to the account being at zero not to mention no money to purchase food for our family. Despicable! ICCU and their fraud department have NO answers or real solution for us except they are still waiting for the investigation even after the woman we spoke with promised to put a rush on it due to the circumstances. These credit unions are ANCIENT with out of date protocols and this is just absolutely rediculous and unacceptable. Banks and credit unions are FDIC insured to protect their customers and themselves. ICCU should be embarrassed how they have handled this situation. We want our money back and we want it done immediately!Business Response
Date: 06/05/2024
Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.Initial Complaint
Date:04/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 2022 - I started receiving phone calls from ICCU stating I missed my payment for my truck, despite it being on auto payment and no issues in the 12+ months prior. I asked for the payment to deferred to the end of the loan. Fast forward April 2024 - I was shocked when I was met at my door by a REPO man was at my door for my truck. I had no clue what was going on. After calling customer service I was informed I was 60 days + overdue. The November 2022 was never deferred and none of the 2023 payments (made automatically thru them) was made towards that balance. They didn't take Feb 2024 again, which I had no idea. I take full accountability that I need to watch my account closer and my auto payments but I did not receive one phone call, statement OR the certified letter they stated they sent. I had no clue I was behind let alone up for repo. After calling they will not allow you to "catch" up you have to pay the enter balance or find new financing. This seems unfair. This places a financial burden on my family one we didn't have. We have never received any sort of statement or certified letter.Business Response
Date: 04/16/2024
Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website:
*************************************Initial Complaint
Date:04/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not reliable for this debt with Idaho Credit Union. I do not have a contract with Idaho credit union, they did not provide me with the original contract as I requested.Business Response
Date: 04/10/2024
Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website:
*************************************
.Initial Complaint
Date:01/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account is written as a charge off but I Never received any of the **** cancellation of debt form and because of that this account is inaccurate and needs to be removed.Business Response
Date: 01/22/2024
Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.Initial Complaint
Date:12/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My loan was due on 11/25 I paid on 11/22 I owed 473~ and paid 480 I get noticed my payment was not made.......I get a notice that I owe 22 cents still.....How can your drive through receptionist be so DIMM to not explain that it was 22 cents short in the drive through.The ******** branch is full or absolute CLOWNS I cannot believe I ever signed up for an account with your company I have been through nothing but problem after problem dealing with ICCU.************************* on the phone cant get proper on the due date, amount due, anything... at all absolutely terrible employe, no sense of de-escalation. No sense of urgency or concern. A corner stone for s******* people out of their money and liveliness for ICCU.Business Response
Date: 12/11/2023
Thank you for taking the time to share your experience with us. We value your feedback and privacy. In order for us to provide optimal service and to get you to the right person, please fill out this feedback form on our website: *************************************.
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