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Business Profile

Credit Union

Idaho Central Credit Union
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Idaho Central Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Idaho Central Credit Union has 52 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 accounts were opened in my name and address. There is a savings and checking in my name (*************************) and savings and checking in the name of *****************************, who I don't know and my name. I have called the Credit Union 3 times and they won't tell me anything about these accounts in my name that I never opened, but they are threatening to turn the overdrawn balances over to a collection agency and add them to my credit report.I have filed a report with the ************************* and I sent a copy of this to the Credit Union, and I keep receiving letters from them. My identity has been stolen and I am being held responsible for accounts that I did not open. I have worked at maintaining good credit and this situation is beyond my control. I have also notified Equifax of my situation. I have received 10 pieces of mail from these people, I have called them 3 times, and I have sent them a letter requesting that the accounts be closed and telling them that I don't owe them the money that is overdrawn because I never opened these accounts. I can't understand why they opened these accounts in the first place and why they allowed them to be overdrawn. Please help me resolve this issue. I have each piece of mail that I have received if you need them. I only attached three documents.

      Business Response

      Date: 08/11/2022

      Thank you for bringing this to our attention. We appreciate the feedback and opportunity to assist **********************.  ICCU has been in contact with ********************** today and were able to resolve her concerns.  She has our contact information should she have any additional questions.

      Customer Answer

      Date: 08/13/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Idaho Central Credit Union is BBB Accredited.

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