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Business Profile

Marina

Hagadone Marine Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hagadone Marine Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hagadone Marine Group has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought the boat and was told that paperwork will be in the mail overnight to have it registered. I have the boat for almost 2 months now and no paperwork. Supermarket to get a hold of anyone over the phone that has answers. I'd like to just take the boat back now and forget the whole experience.

      Business Response

      Date: 10/17/2024

      Hagadone Marine Group 

      1000 S Marina Drive 

      Coeur D Alene ID 83814

      RE:  22309514

       

      Hagadone Marine Group is working with Mr. Ekkert to get his trailer registered with the DMV.  The trailer is the correct trailer with the correct VIN, however the DMV in Bonner County registered that VIN to another trailer.  Even with our proof of the correct VIN for Mr. Ekkert they will not proceed.  Hagadone Marine Group is going to transport Mr. Ekkert trailer to and from his house as we are addressing this issue.  The boat is registered and completed as this is a trailer issue as the DMV in Bonner County has made an error.  Any help we can get from the BBB would be much appreciated. 

       

      Thank you 

      Ryan Holmes

      General Manager 

      Hagadone Marine Group

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my boat to hagadone to get it winterized around October of last year , upon winterization they let me know one of the motors had a crack in it so we told them to go ahead and replace it . They ordered the wrong motor , then fixed the issue and got the correct one . This did delay is getting fixed though . Around may 2022 after following up multiple times they had told me they were getting summerizations done then they would get to it , which I thought was disrespectful because they had already had the boat so long . They finally got it installed in June , went to pick the boat up to take to my boat slip which I paid **** dollars for the season for . Got the boat back to the slip yo park it and the new motor they installed started acting up and making noises and smelt like something was burning . Called them the next day to let them know and see if we can have a mechanic come take a look . They scheduled it maybe 6 times to come out so with the boat Being 30 minutes from my house I spent all day on their scheduled days out there since they would not give me a time . One mechanic showed up on a random day that they hadnt scheduled and then left because we werent there . Another time a mechanic showed up but brought tools to look at the electrical system , which the issue was with their new motor they installed so that was of no help and so they wasted a week of my time that I had to take off work to go out there , just to have nobody show up . Now , over two months later they have picked up the boat and taken to their shop . Was scheduled to be inspected the ************************************************************* back.This has been the case for months, Now the season is over and I still dont have a properly functioning boat.cannot get in contact with anyone and they want to charge upwards of 15k for motor and parts and now I cannot get a hold of anyone or know if its even going to be fixed properly . boat was running great when dropped off first time

      Business Response

      Date: 02/13/2025

      Thank you for reaching out regarding your experience with us. We are very sorry that you had a negative encounter and that we were unable to respond to your original complaint in 2022.

      After reviewing our systems and documents we see no records related to this matter. We understand that this may be frustrating, and we truly apologize for any inconvenience this has caused. Please know that customer satisfaction remains a top priority at Hagadone Marine Group, and we continually strive to improve our processes and communication.

      If there is anything we can do to assist you at this time, please dont hesitate to let us know and you can reach out directly to myself, **** ****** at ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************. We appreciate your time and the opportunity to acknowledge your concerns.

    Hagadone Marine Group is NOT a BBB Accredited Business.

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