We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

765Tech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for 765Tech, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

765Tech, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • 765Tech, Inc.

      2946 N Government Way Coeur d'Alene, ID 83815

    • 765Tech, Inc.

      PO Box 1239 Post Falls, ID 83877

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date is 5/3/24 when I picked up my computers and they were so messed up I could not use them.I took my laptop and desktop in to have a search of any viruses on them. The only thing I wanted removed from them were any viruses. When I picked up the computers all my software programs, paid software programs, etc. were all removed. I received extremely poor service and am asking for a full refund.

      Business Response

      Date: 08/21/2024

      To whom it may concern -  This customer brought her computers into our shop because her bank had alerted her about having a "Key logger" type of virus.  I explained to her that the only sure way to remove that type of infection was to do a clean installation of Windows after formatting the hard drive.  I explained that EVERYTHING WOULD BE REMOVED and that she'd have to re-install her software.  She understood our repair procedure, and she left her systems with us for repair.

         This is a routine repair for us, we literally do it daily.  We did make a backup of her systems before we did any work on them just in case she couldn't replace something.  We could have easily restored her systems to the state they were when they were brought in to us originally, but she decided to call her credit card company and dispute the payment instead of trying to communicate with us.  She did that after we completed all the work.  See  the attached copies of our work order, invoice & notes from the credit card company that has already sided with us on this transaction twice.

       

      Thank you very much - I welcome any further questions 

      *********************

      Customer Answer

      Date: 09/09/2024

      Attached is the letter I gave to 765 Tech regarding the very poor service I received from them.  I need to inform you that I was never informed from the computer people that everything would be erased from the computer and I would have to install all the software programs myself that I had paid for (even the Norton antivirus that I paid for was not reinstalled) when I picked up the computers.  I am not a computer technician so why would I take it to a computer company that erased everything and expected me to install it back on both computers?  I was so angry when I picked up the computers and found that all my software was erased.  Until now I have never had a computer company do what they did and charge me $519.00 to erase all and expect me to install all software---I am not a computer technician and never will be.  If you would please reopen this complaint #********.  *******, I am sending directly to you as the links your company has sent me, I am not able to access.

      Appreciate all your assistance with this issue.

      Thank you,

      Delvona Rude

    765Tech, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.