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Business Profile

Heating and Air Conditioning

Andy's Heating & Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business committed to providing me with a new install of a gas fireplace. This process was started on October 2024 and finished/gave final payment as of January 2025. This business pulled permits for the gas line and fireplace and the gas line has not passed final inspection. I have reached out numerous times with no update. I would like my money back for the install due to lack of follow through on the permit that they pulled.

    Business Response

    Date: 05/15/2025

    Hello there, we contacted ****** and got the inspector to final the permit. Unfortunately, we had done everything correctly when the inspector went out for the reinspection in February, but he missed reviewing the specific fixes he had requested. We were able to send him proof (pictures) that we had performed everything to code and then he passed the final inspection virtually. This was unfortunately not our error, but we offered and sent ****** a $1,500 check for the inconvenience. 

    Customer Answer

    Date: 05/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Andy's Heating & Cooling LLC is NOT a BBB Accredited Business.

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