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Business Profile

New Car Dealers

Wackerli Auto Center
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Wackerli Auto Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wackerli Auto Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a "Bumper-to-Bumper Warranty on December 18, 2018. Coverage included all mechanical and electrical repairs to my 2018 GMC Sierra ******* The coverage is good for 5 years or ******* miles. I am having trouble with my reciprocating side steps. The warranty company has denied the claim to fix it. Wackerli uses Portfolio Warranty company who says it should be covered but, they go through Assurance Warranty Company who denies Wackerli to repair. Would you please contact Assurance Warranty to advise them to have Wackerli make the repair?Thank you.

      Business Response

      Date: 07/06/2023

      ******************,

       

      We will be reaching out to you shortly to help with a solution on this. We have a great working relationship with the companies that we work with and stand behind any products or coverages that we offer.

      We are looking forward to getting this issue resolved for you as soon as possible.

      Thank you for letting us know

      Customer Answer

      Date: 07/24/2023

      I have had no resolution to this complaint. 

      ****************************

      Business Response

      Date: 08/03/2023

      ****************** has been contacted about his parts to fix the vehicle and has yet to confirm on a time to make the repairs to his vehicle.

    Wackerli Auto Center is BBB Accredited.

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