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Meineke

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle in to be assessed and fixed by this business. They found that the gaskets needed to be replaced and noted no other issues. The only issue my car had was being loud when driven. They fixed it and we paid them. However, since getting my car back, it suddenly has had issues that were not present before that could arise from the things they had to remove/replace in the process of fixing the original turbo gasket issue. My husband has been trying to come to a resolution and has been hung up on, lied to about the process they took to repair it and is being dodged by the owner. I finally called today(it has been a week of my husband being dodged and not offered any sort of resolution for the damage they have caused) and I was not very nice over the phone. My husband has been calling every day for almost a week at this point. When I called today the guy, ******* finally offered up me bringing the vehicle in to have them inspect it AGAIN. I told him I am pregnant and have young children and do not feel safe driving it with the issues that it now has from their handy work. My husband will call tomorrow and seek a plan to bring it in, but I told him I am not paying even more money for issues they have caused.

    Customer Answer

    Date: 02/19/2025

    The owner has addressed this issue and it has been resolved. I would like to consider this my written notification of this. Thank you.  

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