We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Trailers

TrailersPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Trailers.

Complaints

This profile includes complaints for TrailersPlus's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TrailersPlus has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello , I *************************** , recently purchased a manufactured Trailer from Trailers plus in ********* . *** date of purchase was on july 26th 2023 *** identification of the manufacturer is interstate trailer **** my trailer vin#4RATU161RK092219 Curb weight **** Trailers plus corporate office ************** However i was told by the sales team located @ trailers plus it would be a addquit style trailer to meet my needs of my side by side (uTv) *** communication was never provided on how the latches work under pressure , 1) *** design of the trailer does not work properly when its under pressure,*** UTv is 2k pounds ,*** trailer should hold up 7 Tons , i feel that the rated rate as per stated of the manufacturer tag , i believe it to be a faulty Hydraulic cylinder is not adequate for the design , I text TP and they said it might need to be adjusted , It increases the intensity to cause a enormous pressure on the latches when uncoupling causing , harm to the hand . 2) *** design of the fenders and the fasteners of the fenders , *** fender ***** are held on with just two bolts , ***y can fall off any time due to vibration of the road , I feel it should be welded, or if not well that they should have a strap just in case the mechanical parts fail , ***y can fall off while driving as they did mine, I left the facility in 30 minutes down the road that fell off, causing a major hazard on the highway 3) Bracket above latch needs to be cut out , it creates an adequate space and puts ur fingers in a vulnerable position to unlatch the trailer , the design of the latches tension cant be to spec , I as a consumer was told that the trailer would adequately fit my utv and it does not . because they did not have what i wanted in inventory they sold me the tilt trailer , i would like the trailer i originally went to purchaseTge brand i bought is not reputable, its super dangerous

      Business Response

      Date: 09/26/2023

      Please see attached response 

      Customer Answer

      Date: 09/26/2023

       
      Complaint: 20486266

      I am rejecting this response because:

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have took my trailer back to this place 2 times now and waited for 2 hours and they done nothing to fix the issues at all with the doors. I am wasting my time and the trailer is leaking with them not fixing it

      Business Response

      Date: 09/07/2023

      Please see attached response.

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2022-2023 winter it snowed about ***** inches and caused the roof of my 20' trailer to collapse about 4-5 inches. I have contacted the company Trailers Plus several times to get some answers about warranty and/or repair and was told the warranty does not cover snow loads and repairs would be 6-9 thousand dollars. I paid 10 thousand for the trailer brand new. They said the repairs they make would reinforce the roof so it is less likely to collapse in the future and my question is why didn't they build the roof initially with reinforcements? They didn't offer to help with the cost of repair. I am not happy with how they treat the customers after the purchase is made. Be weary of the trailers that Trailers Plus sells. They don't hold up very well to the elements.

      Business Response

      Date: 06/01/2023

      Please see attached response 

    • Initial Complaint

      Date:05/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to trailers plus in ****** ** to buy a trailer a day or two before Christmas 2022. I wanted a 2022 7x16 carry on patriot model but upon inspection it appeared the roof had leaked prior. Next best thing was the 2022 7x16 Interstate loadrunner. I bought trailer with warranty. We drove home on icey roads to ********* ** after buying and after getting home we loaded our fourwheelers in it for the winter and parked it in our storage unit lot. We used the trailer 8 times over the last 4 months in which the roads were wet twice, once coming home from purchase an one other instance. Upon my inspection after pulling it out of storage this spring there is substatial rust and paint chipping thru out trailer frame and trailer tongue, the doors and all around the doors basically anything black on the trailer minus the rims which are from a different company. I contacted trailers plus for the warranty claim and provided them with proof of rust and paint chips like they require. The salesman told me i would have to come to Casper with trailer to get refund after the claim was settled, I told him no problem. Three weeks later salesman calls and says sorry for taking so long to get back to you and by the way your claim was denied and gave me no reason. He then stated if I was ever close to ****** ** to stop in and they would touch it up with spray paint. I'm 4 hrs away and never go that way other than to buy that trailer I told him. I did not spend ******* on a brand new trailer with warranty to have it start rusting after four months of owning it and have it "touched up" by a shop thats not a certtified paint shop. He said he would reach back out to interstae trailers a week ago now and nothing

      Business Response

      Date: 05/18/2023

      Please see our attached response.

    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is regarding the purchase of the new 7 x 16 Tandem Axle Trailer, VIN ***************** in the amount of $5,324.41 on April 7th, 2023, per attached invoice # TRPL02-54156.After the transaction was complete upon further inspection of the trailer, I observed several defects with the trailer that were covered up by dirt and water marks. There are multiple areas on the trailer that have chipped paint and rust that were not noticeable during my initial inspection. I was under the impression I was buying a new trailer and did not realize I needed to inspect for such defects. Please see the pictures attached in exhibit A. When I returned to the lot approximately one hour after the purchase to ask the manager to swap out the trailer for one without defects, I was instructed that I signed the inspection waiver, and all sales are final. As mentioned, I was under the impression this was a new trailer, and such defects would not be present.

      Business Response

      Date: 04/18/2023

      Please see attached response.

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Outstanding build quality?? I THINK NOT!! We purchased a brand new trailer from Trailers Plus and when the sun hits it, the panels deform and wrinkles the entire skin. We tried to get it fixed at Trailers Plus the day we bought it and they told us there would be a 25% restocking fee...Wow! Then when we asked about warranty, they said only the interior is warranted. This is clearly a manufacturing defect and they don't stand behind their product. I would look at another trailer unless you want to spend $10,000 and then told to basically deal with it.

      Business Response

      Date: 04/04/2023

      Please see attached response.

    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a trailer on 6/11/22. I paid $136 for "Title transfer-licensing fee" and was given a temporary permit that expired on 7/26. I was told that the permanent plates would arrive within 45 days. It has been well over two months and I have not received the plates. I have made numerous attempts to receive an additional temporary permit to no avail. At this point the business is no longer responding to my texts. I just want to have a street legal trailer.

      Business Response

      Date: 08/29/2022

      Please see attached letter for our response. 

      Customer Answer

      Date: 08/30/2022

       
      Complaint: 17743195

      I am rejecting this response because:

      I still do not have the license plate.

      Sincerely,

      *********************

    TrailersPlus is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.