Complaints

This profile includes complaints for Abbott Laboratories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Abbott Laboratories

  100 Abbott Park Rd Abbott Park, IL 60064-3500

• 

  Abbott Laboratories

  6501 Weston Pkwy Ste 370 Cary, NC 27513-2312

• 

  Abbott Nutrition

  3300 Stelzer Rd Columbus, OH 43219-3034

• 

  Abbott Laboratories

  2400 Walden Ave Buffalo, NY 14225-4745

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  Abbott Laboratories

  6300 Bee Cave Road Austin, TX 78746

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife's sensor is giving her wrong blood sugar readings and you need to fix the problem. Took blood sugar and it was 174 and then it was 240mg/dl. Within 10 minutes.

  Business Response

  Date: 01/12/2024

  Abbott Diabetes Care **************** spoke with the customer on ********* to better understand the complaint and to provide troubleshooting assistance. The customer did not wish to troubleshoot, but as a courtesy, the customer was issued a replacement for their product.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last few months I have had nonstop issues with Abbotts libre 3 sensors, it's one failed sensor after another, from adhesive failure after day two- to sensor ended error messages after day 3, needless to say that as a result I have suffered both medically and financially for the countless prematurely failed products they sale as a 14 day wear time product. My health and my life depend on these products to perform as they are approved to do and prescribed to work as well, and I shouldn't have to continueously ever two days insert a new sensor due to manufacturing defects of these products, and furthermore I shouldn't have to beg every single contact for abbott that I can find on the Internet to get some kind of response and for replacements of these products to be sent. Ive begged support several times and have screenshot proof of all my attempts of resolution with this company in regards to over now totalling nearly 35 sensors that all have failed within two days of wear time and never been replaced, I have offered to send them back, I took action and reached out for help starting way back when the first couple failed and still nothing has been resolved. I have had 6 different representatives tell me they were sending me handfuls of replacements due to the issues with the product I had suffered, and never once has those shown up, now I just get told they escalated my claim but I can't have the email to reach them because it's only for internal use to contact them but they'd reach out in ***** hours, it's been over a month and I haven't heard anything. But the failure of sensors I need replacements has grown alot and I have gone weeks without one now because I had to insert new ones so frequently due to the defective ones I got I still have all the relevant information for these sensors, but was instructed several times by reps to discard my used sensors and told id get replacements in 3-5 days that never happened I want all of these replaced NOW. That's all

  Business Response

  Date: 01/03/2024

  Due to the excessive nature of the customer's complaints, ********************** **************** advised the customer that a specialist will need to reach out to better assist over the phone. With previous callback attempts to the customer being unsuccessful, ********************** **************** attempted to coordinate a call with the customer at time that works best for them. The customer has rejected the attempt to coordinate with the Abbott Diabetes Care **************** team.

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21035412
  
  I am rejecting this response because I have told them multiple times that I am unable to have a phone conversation with them and they offer several different options for support help on their website for chat related support options and I have already provided them all the requested information and was told replacements were coming through chat messages that I no longer am able to access and they never actually followed through on the replacements being sent for resolution as they had promised before to resolve the issues, so I reached out through email, and they insist on a phone call I have no way to complete, my mental health issues and medical issues make having a conversation very difficult and I struggle to remember things on a phone call and have begged the company to accommodate these issues and help me find a resolution in a form of messaging/chat communication. I have attempted to contact support via a family member to speak on my behalf for this issue and the representative was impossible to understand for my family member to get anywhere close to this issue getting resolved, and I once attempted to answer and force myself to talk out loud but it takes a long time to get words out, and before i could say anything the rep on the phone was screaming into my ear *******? Are you there? Can you hear me? We aren't sending you any replacements, Did you hear that? We're not sending you anything. *******? Hello! That's not trying to get a phone conversation to resolve the issue I am facing that is calling to tell me s**** you because they don't feel like replacing the products that have accumulated into a bunch of failed sensors now needing to be replaced because that's what is fair. The products failed after two days of wear  at most, and I've submitted all the information they requested to get these sensors replaced, and the sensors I have been recieving from my pharmacy the last few months have all failed after two days besides one I got wear time of 7 days and the sensor ended session early. This isn't my fault. It's their poor quality of product. There is several people online with similar issues lately because the adhesive is just bad quality, so it's not my fault or anything I can change to have this happen less, I never had this issue in any of the time I used these sensors for months until November 2023 and then every single one fell off after a day or two, so I'm hoping that it was just a bad batch of them a manufacturing defect that was a hiccup not a revelation of some new change they're making to them. I don't want to beg them to make things right by customers that rely on their products to perform as they are said to for their health. I don't want to try and have a phone conversation with them when I'm unable to speak very well without issues that physically and mentally hurt me to do so, when they offer a chat support option. I have provided all of the information they said they needed to get me replacements sent to me and offered the reps several times to send in the failed sensors after recieving the replacements if they needed me to to investigate the failures and resolve it but they instructed me time and time again to just dispose of them and that replacements were on the way, only to lie and not send them at all. The fact I have had to have this amount of sensors pile up because they all failed the same way and be requesting such a big amount to be replaced is due to the fact that the sensors kept failing the same and they never recalled the lot they were from for defects and I have been waiting for them to replace them for several months and they haven't so now my request is substantially large request is due to their complete disregard for my issue and they're lack of desire to resolve this in real time instead of allow the issue to remain and accumulate so big is on them not my fault

   

  Sincerely,
  
  **********************

• Initial Complaint

  Date:12/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Abbott has introduced a pop-up on their Similac rewards app for cookies that allows you the option to opt out. However, when you select to opt out, the pop-up remains in place and blocks me from using the last coupon on the page - which happens to be the coupon I need to use. I would like to opt out and have this message go away. This needs to be fixed because as of now, this is a predatory move.

  Business Response

  Date: 12/20/2023

  Dear *******************************,
  
  We understand your frustration and apologize for the inconvenience this has caused. Our Abbott websites now include privacy choices for users to select whether or not cookies are tracked.  Our technical team recently implemented a fix that removes the pop-up once users enable cookies, but it is also possible the privacy settings on your mobile device or browser will need to be adjusted. If you are still experiencing issues viewing your digital offer, please contact the MySimilac Rewards team to see how they can help: *********************************************.
  
  Sincerely,
  
  Consumer Relations
  Abbott
  

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 20960024
  
  I am rejecting this response because:
  See attached picture. After you enable cookies, it tells you that you have to accept more terms before being able to use the full site. Please advise how to get around this as I do not wish to agree to those terms.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/22/2023

  Dear *******************************,
  
  We understand you do not wish to accept any of the privacy terms, including Sales/Sharing and Targeted Advertising. We are transparent about why we collect cookies; therefore we give the user the choice to reject these cookies. By not accepting these cookies, you may need to adjust the settings on your mobile phone or the privacy settings in your browser, as they are most likely signaling to our privacy tool that you do not wish to be tracked or have cookies placed on your device. It also may be helpful to **** your previously used MySimilac Rewards offers as 'Redeemed, as this will immediately remove the offer from your page allowing you to see the offers you are referencing. If you do not **** the previously used offers as redeemed,they will remain on your profile until they expire.
  
  For the inconvenience, we have provided several complimentary codes below that can be used toward your next few purchases. You will need to copy and paste the link beginning with 'a9z.co' into the web browser on your smart phone to use the offer. Once you select your retailer,specific instructions will appear for the cashier to follow.
  
  $5 - a9z.co/yhp4mjmrgjryj6
  $5 - a9z.co/yhp4mmgmyqtj6f
  $5 - a9z.co/yhp4mtjn6pftrt
  $15 - a9z.co/mjp4xq4h6j7g9g
  
  If you have additional questions or concerns regarding your MySimilac Rewards membership or available offers, please contact the MySimilac Rewards team directly: *********************************************
  
  Sincerely,
  
  Consumer Relations
  Abbott

  Customer Answer

  Date: 12/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Freestyle Libre has failed me everytime since July. I recently had a medical event where I passed out from low blood sugar because my Libre was showing my blood sugar was 134 and it was actually 52. This has gotten to be a regular happening. I called to ask for help. Told them I wanted refund for last 4 purchases because none worked and the replacement they sent for each did not work. Was told I had to return them at my expense, ******* reciepts, even for the repkacements they mailed to me???? If every thing was not provided no refund would be issued . Then said they would provide a decision on the refund in 90 days. They are nit very customer friendky at all. These sensors are VERY unreliable and dangerous for diabetics to use due to rate of failure and false readings. I would like a refund. I will be using a different brand.

  Business Response

  Date: 12/13/2023

  Abbott Diabetes Care **************** spoke with the customer on ********* to discuss the customer's concern. Product replacements were offered as a courtesy which the customer agreed to and did not have any further questions. Mail carrier confirms the product replacement parcel has been successfully delivered to the customer's provided address as of *********. 

  Customer Answer

  Date: 12/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Freestyle customer support to report that 5 of the 6 sensors that were purchased in July 2023 were defective. Was sent form to use to return sensors and be reimbursed. Sensors were returned Aug 18 via **** and I never received a refund. Numerous calls to their customer support has been useless and they continue to give me the run around. I paid out a total of ***** incl shipping . I am left unable to be reimbursed and unable to monitor my blood glucose

  Customer Answer

  Date: 11/03/2023

  This is the address I was given to return all the sensors as well as receipts to get refunded. 

   

   

  Abbott Diabetes Care
  *****************************************************************
  Oct. 18, 2023
  

  
  

  Customer Answer

  Date: 11/03/2023

  This is the address I was given to return all the sensors as well as receipts to get refunded. 

   

   

  Abbott Diabetes Care
  *****************************************************************
  Oct. 18, 2023
  

  
  

  Business Response

  Date: 11/21/2023

  Abbott Diabetes Care **************** spoke with the customer on ********* and ********* to gather additional information regarding the customer's complaint and request. ********************** **************** advised the customer on next steps to proceed with their request. 

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20816959
  
  I am rejecting this response because:I do not trust that they will actually refund me but just use this as another attempt at stalling the process hoping to close the complaint. They are requesting info that was sent previously and now again. I will only believe it when I see the check.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/30/2023

  Abbott Diabetes Care **************** team spoke with the customer on ********* to provide additional guidance and information Abbott Diabetes Care will need to determine next steps on the customer's request. ********************** **************** is currently waiting for the customer to follow up with the requested information.
  
  

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20816959
  
  I am rejecting this response because:
  I have sent them the information more than 3x. They continue to stall. I have filed a complaint with the Attorney General consumer fraud division as well. 
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/15/2023

  Abbott Diabetes Care **************** has verified the customer's provided information and is able to move forward with the customer's request, but has been unsuccessful with getting in touch with the customer to provide a status update.

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 20816959
  
  I am rejecting this response because:
  I have not received any phone calls from them and they have not left any messages. The last call I received was Dec 7th and they requested the same information again which I gave to the caller. They were not able to give me any information of a refund. AGAIN 
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/20/2023

  Abbott Diabetes Care **************** was able to get a hold of the customer on ********* to provide an update to their request. The customer understands and acknowledges the time needed for their request to process. 

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 20816959
  
  I am rejecting this response because:they have told me that before and I will only close the complaint when I have the check in hand. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased a FreeStyle Libre 2 sensor on October 17. I applied it on October 18 and was able to activate and scan the sensor with my phone using the Libre 2 app. Once activated, I was also able to log into the app on two other phones and use those to scan the same sensor. The sensor expired on Wednesday November 1 and I applied a new one. I activated and scanned the new sensor with my phone. However, when I went to scan the sensor on my other two devices that I had previously used, I received an error message saying the sensor was already in use and could not be scanned. I contacted support through ******** messenger. After nearly 3 hours of communication (they took over 20 minutes to respond to each message I sent) I was told by multiple people that I can only use one device to scan my sensor and that I would need to log out of the app on my initial device and then log in on a new one to be able to scan it with a different device. There is no "log out" option on my app. I informed them of this but they continued to repeat that I can only scan my sensor with one device. So I deleted the app and when I tried to log back in today on my initial device I am now receiving the same error message. The customer support for the Freestyle Libre is ridiculous. They only offer a phone number or a chat option through ******** messenger. When you start a conversation through messenger, it takes over 20 minutes to get a response to each message. And when they do respond, they just copy and paste some pre-designed response instead of actually acknowledging the problem. The phone support is just as bad. The representatives just repeat the same prompt over and over without addressing my underlying issue. When I asked for an email address I could contact, I was ignored. There's no way to reach anyone in management regarding my issue. This glucose monitoring device is very important and needs to function properly and when there are errors they need to be addressed promptly.

  Business Response

  Date: 11/16/2023

  Abbott Diabetes Care **************** reached out to the customer on ********* and was able to provide product education to address the customer's concern.

• Initial Complaint

  Date:10/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About September 29, 2023, my doctor called in a script for a Libre 14 day sensor. It was a 2 pack that cost me $74.95 from Publix so I used the first one no problem and then the second one would not work. I reached out the company customer service and spent more than 2 hrs giving them information about the problem and providing data like error codes, serial number, etc. Everything they needed to replace the sensor, which is what I first requested when I spoke wih the **** **************** At the end of this, he then says he isn't going to do anything with this and someone would contact me. What? I just wasted my afternoon dealing with someone who couldn't help.Someone called 3 days later and I returned the call and asked for the person but no one knew who he was. I then start explaining the problem and again and tell them to look up the information and the lady pretended like she couldn't understand. Ok, you know what, just give me my money back.By now, I need another sensor so I had to purchase another 2 pk for another $74.95 yet no one has made an attempt to get me a replacement or my money. The first guy kept saying how the sensor may have made me pass out or have seizures so I really don't want to use this product anymore and even after writing to the ** of medical devices, I have received no response. This is not OK>

  Business Response

  Date: 11/10/2023

  Abbott Diabetes Care **************** spoke with the customer on ********* to gather necessary information to better assist the customer. Additional resources were provided to the customer along with a resolution to their concern. Customer did not have any other questions.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've called numerous times regarding my refund. I have 4 DIFFERENT reference numbers. Spoken to 6 different people. All I get is the run around. NO ONE is handling this. They claim they never received the items. I have clearly given them the tracking number from **** which states DELIVERED on July 30th. It is now Oct 19, 2023 and STILL no refund. This is a HORRIBLE company. I will NEVER do business with them again. And I have TWO diabetic children. I will go to Dexcom before EVER coming here again. I want my refund of $154.11 PLUS the $12.90 it cost to mail this "stuff" back to them. This is absolutely ridiculous!!!

  Business Response

  Date: 11/01/2023

  Abbott Diabetes Care **************** reached out on ********* to inform the customer that their complaint is still being reviewed and to expect another follow up from Abbott Diabetes Care **************** as soon as there is an update to provide.

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20751739
  
  I am rejecting this response because: I have been dealing with this company since July 2023. I have spoken to NUMEROUS individuals who have told me the exact same thing " I will call you back". I truly can't tell you how many times I have heard that with NO call back whatsoever. Hence the reason why I have spoken to soooooo many people there. This is simply a stall tactic to me. This is exactly what they have been doing to me for 3 months now. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/10/2023

  Abbott Diabetes Care **************** spoke with the customer on ********* and ********* to provide status updates regarding their request and to set expectations. The customer acknowledged and did not have further questions.

  Customer Answer

  Date: 11/11/2023

   
  Complaint: 20751739
  
  I am rejecting this response because: I have still not received the check. I was advised by ***** that is was "expedited". Still no check. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/22/2023

  As of 22NOV2023, Abbott Diabetes Care **************** was able to speak with the customer to confirm that their request has been addressed.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a shipment of formula along with advertisements for formula. None of this was requested or wanted. Never signed up for anything from Abbott or Similac. This advertisement is against the world health organization code regarding human milk substitutes. They need to be made to stop sending samples and advertisements direct to consumers without consumer request.

  Business Response

  Date: 09/29/2023

  Dear ***********************,
  
  We try our best to send these mailings to people that are interested in the MySimilac Rewards program and we are sorry for any frustration this caused.
  
  Please know we have processed your request to be removed from our MySimilac Rewards mailing list, and we are taking every step to ensure you do not receive communications from our rewards program in the future. However, it is possible that you may receive an additional mailing that is already in transit, as we are unable to recall anything that has been placed in the U.S. postal stream. For more information on how Abbott collects and uses personal information please refer to our Privacy Policy page: **********************.
  
  We greatly value your feedback and rest assured we have shared your comments with our Similac team.
  
  Sincerely,
  
  Consumer Relations
  Abbott
  

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20674748
  
  I am rejecting this response because:

  I would like to know how ***y got my information to begin with. This is how o***r formula companies have broken *** WHO code before and I've heard of lots of people getting unsolicited mailings. This undermines breastfeeding and risks *** health of infants. Companies like ****** in *** '70s were held accountable for intent deaths internationally. They should stop this marketing scheme now. This is not a help to families it is purely for marketing.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/02/2023

  Dear ***********************,
  
  Abbott markets its Similac infant formulas to compete against other brands of infant formula, not to compete against breastfeeding.If a mom chooses to use infant formula, we want to make sure she is educated about how to use it and knows the benefits of Similac.
  
  We support the aims and principles of the ************************* (WHO) to encourage and increase breastfeeding. We agree that breastfeeding provides the best nutrition for babies, and we offer a portfolio of products and education materials that support breastfeeding. We also know that some moms cannot or choose not to breastfeed exclusively, and infant formula is the only nutritionally recommended alternative to breast milk.Abbott follows all laws and regulations regarding the manufacturing and marketing of infant formula in the U.S. The U.S. has not enacted legislation to implement the *************************s (WHO) International Code of ********* of *******milk Substitutes.
  
  The source of your enrollment for the MySimilac Rewards program is the list source New Birth Prenatal. New Birth Prenatal is sourced from Lamaze classes, baby registries, mail order purchases,
  magazine subscriptions and survey respondents.Unfortunately, we don't have any additional details for New Birth Prenatal and apologize for the inconvenience.
  
  Sincerely,
  
  Consumer Relations
  Abbott

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today i called libre3 warranty department as my sensor fell off. I talked to the representative for 20 long minutes where she promised to send me an e voucher by email so instead of waiting for replacement by mail i can pick up from local pharmacy with a prescription. This was requested as i will have to travel in about 24 hrs and my next refill order is on its way so I dont have any stock. I contacted my doc and rushed them to send a prescription. Even after a few hrs when I didnt get an email i called customer care again - they now told me that the representative i talked to earlier mistakenly send the replacement by mail. They apologized. But this is where ***** became a business who does not care. Instead of sending me the. Evoucher they kept explaining me for 30 min why they can not since there is no option in the system to cancel the existing mail delivery. Right thing would have been to just fix an unintended mistake they made. I believe people need to to know how insensitive and irresponsible this company (or maybe the warranty depart) can be.

  Business Response

  Date: 09/29/2023

  Abbott Diabetes Care **************** spoke with the customer on ********* to better understand their complaint. The customer's feedback and sentiments have been documented for potential future service improvements.

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************