Complaints

This profile includes complaints for A+ Appliance Repair and Maintenance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

A+ Appliance Repair and Maintenance has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  A+ Appliance Repair and Maintenance

  719 W Happfield Dr Arlington Heights, IL 60004-7139

  
• 

  A+ Appliance Repair and Maintenance

  2701 S Indiana Ave Chicago, IL 60616-2851

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 21, 2024, I requested a technician to come and perform a dishwasher repair due to a tenant complaint that the dishwasher was no longer emptying properly. An A+ appliance repair and maintenance technician (***** ********) came to the house and diagnosed the dishwasher drain pump as the issue. Once parts arrived the technician came back to install on Oct 24, 2024. By Dec 8, 2024, my tenant called me again to complain that the dishwasher was having the same issue. An A+ Technician (not informed the name of the technician for this visit) came to the house on Dec 12, 2024, to look at the issue again. Upon leaving he notified my tenant that he would first contact his company, and then contact the landlord (me) to inform the issue. I was never contacted by anyone from A+ Appliance repair and maintenance after the 2nd visit. The tenant assumed I would be informed by the technician, so he did not follow up with me immediately after the Dec 12th visit either. My tenant left the country to travel for Christmas vacation and upon returning, he reached out to me on Jan 8, 2025, to inquire about the status of the dishwasher repair. I was shocked as I had assumed the issue was resolved on Dec 12th (maybe some simple issue like a loose wire from the original repair). From Jan 8-13, I attempted to call A+ Appliance and Repair more than 5 times. Most of the time I was able to speak to a representative who told me they would speak to the technician and return my call. On the 13th, I threated to open a complaint to the BBB if I did not receive a return call. The representative told me hewould "call me back within 10mins." I have still not heard back from anyone at the company. On Jan 15, 2025, I decided to go ahead and purchase a new dishwasher due to the extended time the tenant was waiting without a working dishwasher. I would like to receive a refund for $402.69 related to the repair bill.

  

  Business Response

  Date: 02/20/2025

  Dear BBB Customer Relations Representative,
  
  Thank you for bringing this matter to our attention. We understand Mr. **** ******* concern and would like to provide clarification regarding the situation.
  
  On the initial visit, our technician diagnosed a faulty drain pump as the cause of the dishwashers drainage issue. The pump was replaced, and the unit was operating as expected after the repair. However, during a follow-up visit, the technician discovered a new issue an intermittent power supply failure to the newly installed drain pump, which was caused by a malfunction in the control board. This issue was not present during the initial repair and could not have been identified at that time.
  
  The technician made several attempts to directly contact the customer Mr. **** ***** to inform them of the control board issue and discuss the next steps. Unfortunately, the customer did not respond to these attempts, and as a result, the necessary communication and repairs could not be completed.
  
  While the original repair was successful, the control board malfunction is a separate, unrelated issue. We regret the lack of communication and remain available to discuss how we can move forward with resolving this matter.
  
  We appreciate your attention to this and are committed to finding a fair resolution.
  
  Sincerely,
  *****

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18th a technician from this business came to repair my dryer as it had been malfunctioning. I was charged $508 for the repair, including a line on the invoice specifically citing $100 for "unit reinstall". While the problem was fixed for a while, the machine over time slowly started making a new, louder noise, like cicadas buzzing. I chose not to call this company back because I was frustrated with having paid so much only to still have issues. A new technician from a different company came out on June 26th and fixed my issue in a matter of minutes. He informed me that the noise was a result of an improperly installed front panel on my dryer that had lodged loose a wheel which had loosened even more over time, and was being rattled every time the machine turned on to cause the noise I was hearing to escalate over time. I called this company to inform them of this error and ask for at least the cost of the service that repaired their mistake ($230) and they told me since it was outside of the 30 day warranty there was nothing they could do. My argument is that they did not perform the service agreed upon at the time of transaction. Moreover, the issue was only able to manifest over time, and I had no way of knowing that he made an error until well outside of their stated warranty. I would like to be reimbursed the $230 for the cost of having the mistake fixed.

  

  Business Response

  Date: 08/19/2024

  Good morning BBB team,
  
  Thank you for the follow up regarding this complaint. Please be informed we are in touch with *******************************. Currently we are addressing this complaint and hope we can find the best solution with the customer.
  
  Sincerely,
  A+ Team 

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a follow up to my previous message.Shortly after my original post, a representative from the company phoned to say that the tech assigned to my job took his child to the ** today and didnt have the opportunity to notify anyone. A few minutes later, the technician sent me a text message saying that his newborn had a pediatricians appointment.His text continued. He explained that based on my description of the problem with my washing machine I dont need a diagnostic appointment; I should just buy a new washing machine.So, which is it? I should be expected to pay A+ for a diagnostic appointment, or trust the technicians guidance to get a new machine? (Interestingly, I contacted a different repair provider today. They asked that I send a recording of the noise, so that they could evaluate the problem without the diagnostic visit.)

  

  Business Response

  Date: 08/31/2023

  Dear *****,
  
  Thanks for your time to let us know about your experience.
  
  Unfortunately, we had no chance to explain ourselves. Your calls were accepted by a newcomer and she didn't return your calls. The technician who we assigned for this job had a doctor's *********** for his infant and had no chance to take/return dispatchers calls. We sincerely apologize for the unpleasant situation. If you could give us a chance to change your opinion we are ready to provide you a 50% off for labor for any of your future appliance repair. 
  
  We hope that we will have an opportunity to work with you and provide a good service and change your mind. Thank you for the opportunity to improve. 
  
  Sincerely,
  A+ Appliance Repair and Maintenance LLC

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contacted A+ appliances on June 18th, 2022 regarding my washer. I informed them that it shakes vigorously between cycles and had requested service call to determine on whether or not it can be fixed or if its time to replace it with the new one. We just purchased our home and couldnt tell whether or not its ongoing issue or if it ever happened before. The representative had scheduled a service call for following Monday 6/21 between 1-3pm. I was informed that they charge $75 fee and if I decide to fix the washer it will go towards that bill. The man arrived at my house around 4:30 pm. He opened the washer and gave it a shake and told me that there is an issue with the suspension rods and he can definitely fix it for $353.11. Here is what he told me:you dont need to buy a new one and spend all your money. Ill fix it for you and youll definitely get a few years out of it. All new washers are made in ***** now and they **** and dont last very long. And youll be waiting for new washer for a long time. Even though I didnt necessarily agreed with all of his statements I decided to have it fixed. He later told me that he doesnt have any particular training in fixing any appliances but likes to work on cars and figures how to fix things out as it goes. So now one month later the washer is shaking again. I had tried to reach out to the company yesterday morning and after my last call around 4pm they informed me that the technician said that there is nothing he can do and that I need to buy a new washer. At 5:15pm I have received message from their website (picture attached) and just couldnt believe what I was reading. What kind of company would hire people that obviously dont know what they are doing (using ******* to fix clients appliances) and send me horrible messages like that? I was a bit terrified and had filed the police report last night and now I need to purchase a new washer. However, they need to reimburse me $353.11.

  Customer Answer

  Date: 09/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************