Complaints

This profile includes complaints for ABC Plumbing Sewer Heating Cooling Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr Arlington Heights, IL 60004

• 

  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr Arlington Heights, IL 60004-1485

• 

  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr STE 200 Arlington Heights, IL 60004-1499

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 17, 2023, I contacted *** Plumbing about flickering lights in my bathroom and kitchen. ***************************, a technician, was sent to my house. ****** performed a diagnostic and presented me with four different service options (attached) more than what I had initially requested: (1) $9756, (2) $3263, (3) $1789, and (4) $918. I felt pressure to approve work beyond what I asked for.I chose option four, which cost $918 because ****** said it would fix the flickering lights. He said the problem was a light bulb in the bathroom that needed replacement, and he had to rewire the kitchen fixture and dining room lights for a separate switch, which required 20 feet of rewiring. However, I saw no rewiring, and the existing wire was still there.****** asked if I wanted to change the kitchen fixture for aesthetics. After leaving to get supplies, he returned 45 minutes later with a new fixture and took down the old one. ****** took my fixture off the premises. When I asked about it, he told ****** it was no good and threw it away elsewhere.After he finished the job, ****** asked me to sign off that the work was done, I later discovered the bathroom light was still flickering but had already signed the approval. When I received an email the same day from *** Plumbing asking if I was satisfied with ******'s work, I responded that I was unhappy. I called the company to complain and spoke to ******, who promised to follow up.After several attempts to ask for a resolution of ******'s unsatisfactory work, ****** scheduled ********************** to come to my house on November 29, 2023. I understood that ********************** would resolve the problem. ********* visually inspected the bathroom fixture and offered to change the lightbulbs on the vanity after speaking with ******. ********* also mentioned that he could perform another diagnostic, which would be a cost. I declined another diagnostic. ********************** confirmed that the flickering of the lights in the bathroom persisted.

  Business Response

  Date: 12/10/2023

  We appreciate your feedback and concerns regarding the service you received from **** We take customer satisfaction seriously and strive to provide transparent and comprehensive services to all of our valued customers. 

  ************** provided you with options, on the repair, to resolve the flickering lights. At *** we stand behind our work 100% and will return to make any necessary corrections or repairs, to current work, for no charge. 

  As a gesture of our commitment to your satisfaction, and to provide a resolution, please reach out to me directly in The ****************************** at your earliest convenience. 

  Thank you,

  ***************************

  Customer Answer

  Date: 12/15/2023

   
  Complaint: 20952405
  
  I am rejecting this response because: I reached out to ******* and did not receive a response.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/19/2023

  ********************,

  Please give me a call at your earliest convenience to coordinate on a resolution. I have reached out you and I have only been able to leave a voicemail. Thank you and I look forward to speaking with you.

  Sincerely,

  ******************

  Customer Answer

  Date: 12/26/2023

   
  Complaint: 20952405
  
  I am rejecting this response because I have been trying to contact ******* continuously for a resolution, but I have failed to do so. While attempting to reach her, I discovered that the lights in my dining room, which were supposed to have been rewired, are flickering again. Consequently, the service I paid for has not been entirely resolved. My original complaint was about the bathroom, which still needs to be resolved, and now, the dining room also remains unresolved. It seems that getting to a resolution is not a priority for ***.Furthermore, I would like the fixture taken from my home to be returned. **************** stated to *** he threw it away, but if he felt it was broken, why did he not inform me or leave the fixture on my premises? He did not have to take it, and this has caused a trust issue with the company's contractor. This matter is starting to cause undue anxiety because I feel like I have been taken advantage as a consumer who once trusted the brand of *** but now skeptical. 
  

  Sincerely,
  
  *******************************

  Business Response

  Date: 09/04/2024

  Dear ********************,
   
  I hope this finds you well. Regarding a service call in November of 2023, I requested that you reach out to me directly. We continued to play phone tag and were never able to reach each other to discuss the concern at hand. I will attempt to reach you this coming week to verbally discuss a resolution. We appreciate your continued patience and we will be in touch. Have a wonderful day.
   
  Kind Regards,

  
  ***************************

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* off my elderly mother in law for $500 to unclog kitchen sink. Do not call theses guys they will rip you off. $59 for service charge then $918 more for replace a pipe. She is so upset paid $1418 for 3 hour work. Be aware of this guy.

  Business Response

  Date: 12/02/2023

  We appreciate your feedback and concern regarding the recent service you received from **** We take our customer satisfaction seriously and strive to provide transparent and comprehensive services to all of our valued customers.

  We are a flat rate company which enables us to provide all of the diagnostic assessments and pricing up front to the customer before any work has been started. this provides the customer the ability to make an educated and informed decision about any work being done at their home.

  In regards to the service we provided on 11/29/2023, the customer was presented with the options to make the repair and agreed to move forward with the work. Once that approval was received ************** proceeded and completed the work the same day. All of our work comes with industry leading warranties and guarantees that we will return to make any repairs, or corrections, associated with that job for no charge should it be necessary. 

  You have spoken with our Customer Experience Team and reached a resolution. At that time you were provided with a courtesy compensation and thus resolving the initial concern. We hope that this response clarifies our position on the matters raised in your complaint.

  Thank you and have a wonderful day.

  Sincerely,

  The Customer Experience Department

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When our water heater went out suddenly,my husband and I called *** plumbing sewer, etc.company because they had installed new furnace and air conditioning units for us,and we had confidence in them.After all, theyre advertising says that they have a 100% satisfaction guarantee! When *****, the salesman, told us that a tankless water heater, which we asked about, would cost upwards of $10,000, my husband and I thought that prices sure had gone up since we had last replaced our water heater.We decided to go with the less expensive option,a regular 40-gallon skinny water heater. It cost over $4000 with some gas piping that needed to be done and the Village permit included.***** immediately arranged for installation that afternoon. He left without leaving any type of itemized bill; all we have is very faint writing on an *** pink parts department sheet. Later, after talking to our son, my husband and I realized we had been overcharged.My husband found the exact water heater by going to the website of the manufacturer, State Water Heaters; he called them asking how much they charged for it and they told him $863.00. I called *** several times, asking for a refund of $3500,and talked to various people: The first time I called, on 8/2/23, I was told that the customer experience team would be notified and that I would be called back. When I wasnt contacted and called again on 8/7/23, I was given the same runaround. When my husband called, they said they would give us $200 back, a standard discount we hadnt received. My husband was also told that if he could get an estimate from another company for the same amount of work and send it in to ***, they would pass it along to the higher *** to see if anything could be done-another runaround.Since this all happened,I have been recovering from surgery,which is why this complaint was not filed sooner.What I wonder is if our age(were both over 65)and my disability, (Im on oxygen) were factors in how this all played out

  Business Response

  Date: 11/06/2023

  We appreciate your feedback and concerns regarding the service you received from *** Plumbing. Providing 5 ********************* is our main priority and I would like to discuss this further and provide a resolution. As I am unable to locate you in our system I would appreciate it if you could reach out to the ****************************** at your earliest convenience. Thank you and have a wonderful day.

  Sincerely,

  The Customer Experience Team

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20819270
  
  I am rejecting this response because: I called and left a message asking the customer experience team to call me back. I was told they would call back that day. They did not. I called back a few days later and asked for ******** because I was told she was one of a couple of people on the customer experience team. She was not aware of the BBB complaint even though the reply from *** said it was from the customer experience team. She told me that she would look at it and get back to me. She didnt so I called again. When she finally called back, she said that her company *** was constantly in contact with the BBB and that the BBB didnt like *** because they had a BOGO(Buy one, get one) offer.  She basically talked over me and said that since it was a service issue and not an equipment issue, they would not satisfy my request for a refund of the overcharge. I said that the company might have been legally correct but was morally and ethically corrupt.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/21/2023

  We appreciate you reaching out to us regarding your recent experience. We are sorry to hear that you don't see the value in the cost of the work that was completed. At *** we do provide all of our prices up front so our customers are fully informed before any work begins. We are glad to hear that all is working well and that you received the $200.00 courtesy refund. Once again, we appreciate your feedback.

  Kind Regards,

  The Customer Experience Team

• Initial Complaint

  Date:10/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had *** come out to fix a drain back up on 10_21/23. They cleared the drain but told me there was a more serious problem that has to be diagnosed with a camera. That was set for Monday 23.They never came even after I had prepaid. I called several times and they said they were busy. Finally on Friday the 27th the camera operator arrived and determined that there was a break in my pipe. He suggested a complete overall of the drain system at a cost of $16,112. I was told it would take 10 days for permits. I tried calling on the 28th and On October 29th i told them i wanted to halt the work order and I also told them I wanted to contact my home owners insurance. After we agreed to this I found out that the work they wanted to do was not really necessary to the drain issue and was actual an over selling and up charge. Today on October 30 they told me they did not care and I owed them the money. They have a hold on my credit card of $4028. I want the money released and the contract canceled.

  Business Response

  Date: 11/03/2023

  Thank you for sharing your experience. I also appreciate speaking with you and providing a resolution and a complete refund. Please reach out to the ****************************** directly in the future should you require any assistance. Thank you and have a wonderful day. 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had to replace 2 sump pumps due to failure resulting in flooded basement *** replaced both pumps but we later discovered that the price was exorbitant and way above what is customary and we needed the work done immediately. We feel we were taken advantage of since our builder told us that replacing 2 sump pumps should not have cost that much *** stated they charge a flat rate and they stand by their cost

  Business Response

  Date: 10/30/2023

  Thank you ******. We appreciate your feedback regarding your recent service with our plumbing department. We take customer concerns seriously and we appreciate the opportunity to address this matter.  We understand your frustration and disappointment with the situation you have encountered with your sump pumps. We strive to provide top notch service to all of our valued customers and we apologize for any inconvenience you have experienced. Please reach out to the ****************************** and we will work with you to provide a resolution as our customers are our number one priority. Have a wonderful day.

  ~The ******************************

   

   

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20792516
  
  I am rejecting this response because: I have called customer service multiple times and was promised that management will be in touch to no avail and I have yet to receive even an email or phone call from the company more than a week since my first contact. This is a generic response that does not address the issue and an added disappointment 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/03/2023

  Thank you for following up. Per your conversation with ****** the matters have been addressed and the requested resolution has been completed. We appreciate your patience and we look forward to working with you in the future. 

  Sincerely,

  The Customer Experience Team

  Customer Answer

  Date: 11/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However I will give *** another chance to test their services with the maintenance agreement we signed for one year. In essence they are still on probation for now 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rather than replacing valve plumber created a leak in the line. When I reached out to seek help from their emergency or on call plumber, he straight refused to help per their commitment. This caused lot of issue with property management company and tenant. *************************** had to be called in at night to turn water off and I had to get tenant back up accommodation due to lack of water. After all these damages *** came out next day, confirmed their technician created leak and they worked on it. Since than I am trying to get in touch with this company but no one is calling me back to get this resolved. I was told a person name ****** was assigned to my case but ****** never picks up my calls. I am seeking intervention to get this resolved.

  Business Response

  Date: 10/24/2023

  Dear **************,

  We appreciate your feedback and concerns regarding the recent service you received from **** We take customer satisfaction seriously and strive to provide the 5 Star Experience that you deserve. ****** is currently working with you to address and resolve these issues. Thank you and have a wonderful day.

  ~The Customer Experience Team

• Initial Complaint

  Date:09/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** advertised free furnace with purchase of Air conditioner system..I paid full amount. I tried to resolve this issue with ***.. Customer service responded that there is no problem that they see. This was installed at the same time Promotion was active.

  Business Response

  Date: 10/05/2023

  Please see attached.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted *** sewer , heating and cooling company about their online advertising offer for a main sewer line cleaning just as preventative maintenance. One appointment was scheduled last Thursday and one of the technician came to my house and upon communication notified me that services I requested is not one that is advertised because my main sewer line is not back up. Cost would be $655 instead of $93 as was advertised. He left so i called company again I scheduled same services again because I wanted to do this service for an advertised price. Today 2 technicians came and start deceiving me into advertised promotion was not applicable to service I requested. There was some conditions in advertising but all of them were met I dont see the reasons for refusing have that promotion accepted by *** company. I called an office again and asked for a manager and was contacted with him shortly. During our conversation I felt that company deceive potential customers with this advertising because they try to give excuses not to honor this promotion and would offer same services for a much different price. I do believe company uses deceive advertising to fraud customers. I do have a copy of their advertising.

  Business Response

  Date: 10/05/2023

  Please see attached.

  Thank you,

  

  *******************************

  Customer Operations Manager

  Direct: ************

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20621228
  
  I am rejecting this response because: it is still deceiving potential customers. Their advertising doesnt states that sewer has to be back up.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work was started on December 14, 2023. The representatives from *** Plumbing came to my house and did the work incorrectly. I was overcharged for the installation of a ceiling fan, track lights and replacement of light switches and outlet covers. I agreed because I was confident they would provide good service and do the job correctly. They installed track lighting and when I questioned whether the light track was straight they told me is was an "optical illusion". I had to try several times to get another person to come out and straighten the track which was 4 inches off. The original representatives refused to measure it.The installed a ceiling fan in the bedroom incorrectly. After several no show appointments they finally cam out and installed a completely different fan because they said the fan I had was "faulty". It was not wired correctly. It still isn't wired correctly. We had a city inspector at our house with a representative from *** and this sill has not been resolved. There have been numerous no call no show appointments with *** where we took off work to be available and they never showed up.They threatened US with fines because the property had not been inspected for the work they did wrong. They did not show up for the first appointment for inspection and tried to say it was our fault somehow. We just wanted the work to be done correctly and never imagined it would turn out to be such an issue. We a requesting a partial refund. We should get all our money back but in fairness to the vendor (they came out and fixed some of it, not all of it) we have put in a dispute form with our credit card company for the amount of the down payment.

  Business Response

  Date: 10/06/2023

  We appreciate your feedback and concerns regarding the recent service you received from *** Plumbing, Heating, Cooling Sewer and Electric.We take customer satisfaction seriously and strive to provide transparent and comprehensive services to all of our valued customers. We would like to address the issues raised in your complaint.
  
  We are sorry to hear that you are dissatisfied with the electrical work performed and understand that you continued to experience issues. All work performed by our highly qualified technicians comes with our industry leading warranties and a 100% satisfaction guarantee. We will always return if there is any problem with the work as warrantied work is our highest priority.
  
  In this case we attempted to connect with you and were unsuccessful. Please call the office and request to speak with the ****************************** directly and we will expedite your request and return to make the corrections as soon as possible. Once the necessary repairs have been taken care of  we will schedule the final inspection with the City and follow through until all has been completed.
  

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20616697
  
  I am rejecting this response because: *********** came back and did a poor job reinstalling the fan. It should be flush with the ceiling. I paid $5,600 dollars to have a good job done. If the company is not able to install ceiling fans properly they should not accept the job or accept payment. We had to patch up the wall because the representative said they do not do drywall after installing a switch in the wall. I was looking for a complete job, I may just have to pay another contractor to fix this.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 10/18/2023

  At *** Plumbing, Heating, Cooling, Sewer and Electric all work performed comes with a 100% satisfaction guarantee.

  We have attempted to contact you to make these corrections. Please call the office and request to speak with Customer Experience. We will expedite the request and return at your availability.

  Once the corrections have been completed we will schedule the final inspection with the City and follow through.

  Thank you and have a wonderful day. We look forward to hearing from you.

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20616697
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 10/26/2023

  Thank you we appreciate your feedback. However, we have reached out to you to schedule our technicians to return to make the necessary corrections. This has been declined on your behalf. Please call the office, and request to speak with a member of the Customer Experience Team, and we will schedule our return to make the corrections and make this right. Have a wonderful day and I look forward to speaking with you and working toward this resolution together.

  Sincerely,

  The Customer Experience Department

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20616697
  
  I am rejecting this response because:

  
  The business has not reached out to us to fix the issue. We never declined an appointment. We were threatened by the company because we wanted an appointment time and they would not guarantee a meeting time. We took time off work to meet them on multiple occasions to meet them when they never showed up. I feel like they took advantage of us and are not a reputable or reliable company.

   *** Plumbing missed multiple appointments and I reported them to the ***************. The quality of the work is poor. I have had another contractor look at this and he said the fan is mounted incorrectly and should be flush with the ceiling. Our wall was never fixed either even though we have the materials. They refused to patch and paint where the wall was cut to put in a switch. We will do this ourselves but request the $1400 for the inconvenience, poor craftmanship and refusal to fix the wall. The entire charge from *** was $5600. We are requesting partial reimbursement.
  

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/01/2023

  Dear ********************, 

  I hope this message finds you well. We would like to address the concerns you have raised in your BBB complaint once and for all and provide clarity on the matters you have mentioned.
  
  First and foremost, we sincerely apologize for any inconvenience you have experienced with the services provided by *** Plumbing.We understand your frustration and would like to assure you that we are committed to resolving these issues to your satisfaction.
  
  Regarding the installation of the ceiling fan, track lights,and replacement of light switches and outlet covers, we acknowledge that there were some initial hiccups, which we regret. We want to emphasize that our intention has always been to provide you with a top-quality service. We are more than willing to rectify any outstanding issues and ensure that the work is completed correctly. One of the first and foremost reasons our customers choose *** is for our industry leading warranties and our 100% satisfaction guarantee.
  
  Regarding the ceiling fan installation, we regret the inconvenience you faced due to the fan replacement. Our initial assessment determined that the fan was not functioning correctly due to faulty wiring.However, it is clear that you still have concerns about the wiring. To resolve this matter, we suggest involving the city inspectors, as they have the expertise to assess the wiring and provide a final verdict. This is an important step in ensuring the work meets the required safety standards and code compliance. We are ready to cooperate fully with the city inspectors during this process.
  
  Please note that the inspection schedule is determined by the ***************, and we have no control over their timelines or procedures.We have reached out to you to inform you about the implications of not having the work inspected by the city. It is vital for all parties involved, including *******, to ensure that the work is up to code and safe. Any fines or actions taken by the city are beyond our control, and we are committed to assisting in any way possible to resolve the matter promptly.
  
  We would like to reassure you that our main goal is to ensure that the work is done correctly and to your satisfaction. We are more than willing to come back to your property to address any remaining issues and ensure that the work meets all necessary standards.
  
  Regarding your request for a partial refund, we understand your concerns, and we are open to discussing a fair resolution to this matter.We are also aware of the dispute form you submitted to your credit card company and will cooperate with them in the resolution process.
  
  We appreciate your patience and understanding as we work to resolve these issues. We remain committed to providing you with the best possible service, and we look forward to achieving a satisfactory resolution.
  
  If you have any further questions or would like to discuss the matter in detail, please do not hesitate to reach out to us directly at **************. We are here to assist you in any way we can.

  Sincerely, The Customer Experience Team

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The plumber charged me $880 for a change of gas valve and I got a second opinion. They claimed that it is reduced to $660 because I am a member. I got a second opinion and this company charges almost double what the others quote and I am disappointed to have this company perform future services. They say buyer beware and I will not recommend this company to any homeowner/ condo owner.

  Business Response

  Date: 11/09/2023

  Dear *************************************,
   
  We appreciate your feedback and concerns regarding the recent service you received from *** Plumbing company. We take customer satisfaction seriously and strive to provide transparent and comprehensive services to all of our valued customers.
   
  *** does provide flat rate pricing to all of our customers, up front, prior to any repairs being started. This provides the customer with all of the information to make an informed decision on their home maintenance repairs. All work performed, by our highly experienced plumbers, comes with ***s industry leading warranties and a 100% satisfaction guarantee.
   
  We regret any inconvenience you may have experienced. Should you have any further questions or require additional assistance, please do not hesitate to contact us directly.
   
  Kind Regards,
  ***************************

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20594752
  
  I am rejecting this response because whether it was shown upfront or not - ridiculous pricing and ripping off customers by charging huge amounts makes not a lot of sense as a proper response to the initial concern.  
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 11/09/2023

  We are sorry to hear that you feel that you were overcharged for the work that was completed.  We strive to provide fair and competitive pricing but we understand that perceptions can vary. All work is warrantied and does include the 100% satisfaction guarantee. Please reach out to the ****************************** should there be any issues with the completed work. Thank you and have a great day.

  Sincerely,

  The Customer Experienced Department

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20594752
  
  I am rejecting this response because: I am not satisfied with the business response. You can have the satisfaction team call me, I dont want to do business with ABC 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 11/13/2023

   At this time, rather than debating this back and forth and moving in circles, we accept your decision and wish you the very best in the future and with your home maintenance. Always know that we stand behind all of our work and pricing which includes the industry leading warranties and guarantees. Should you decide to work with us again we will happy to provide service for your home maintenance. Thank you and have a great day.