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ABC Plumbing Sewer Heating Cooling ElectricThis business is NOT BBB Accredited.
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This profile includes reviews for ABC Plumbing Sewer Heating Cooling Electric's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 125 Customer Reviews
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Review fromJoan R
Date: 06/27/2024
1 starJoan R
Date: 06/27/2024
I went to *** because I had my air conditioner serviced and he told me eventually I will have to replace it because it requires freon. Otherwise there was nothing wrong with it. Since *** had a special I requested an estimate. I specifically told ****** the sales person that I'm only replacing my unit because I don't want to get stuck with having to find freon that's off the market and since they have a special BOGO see how much it would cost. He gave me a good price and I said ok. They came and pulled my unit out and put the new one in then as I was talking to the technician about not having to worry about freon he told me basically this system is similar to the one you had it still required refrigerant. He said I was wondering why you were getting that unit. Found out the one I wanted comes out next year. So basically I could have waited had I known.*** has very good technicians but there customer service is horrible. I would have a least given them a 4 star. Kudos to ************************************* and ***** and ************ Now the sales person ****** made a mistake with my request and owned up to it. My complaint is with the office person *******. She was very condescending and patronizing. I told her I wanted to talk to someone higher than her because I didn't like her tone and she replied they are only going to come back to her which made me feel like even though ****** made a mistake I was suppose to take it or leave it. She actually told me I had two options keep the system they put in and pay for it which it was not what I requested or they will put my old system back in at no charge to me how's that for customer service. if something goes wrong when they put my old back in it's my responsibility. I am more than willing to pay for what I requested but I feel they should meet me half way since their service tech made the mistake. I am 71 years old and I was told not to do business with *** because they are terrible now I know why.ABC Plumbing Sewer Heating Cooling Electric
Date: 08/26/2024
Dear ************,
Thank you for your patience while we reviewed your recent concern.
It appears there was a misunderstanding regarding the refrigerant that is currently available and the refrigerant that is being phased out. Your request to have the cost of the unit reduced based on the refrigerant topic is not something that we would be able to honor. We did work diligently to handle this situation and provided fair and equitable options. We are disappointed that we were not able to come to a resolution.
If you have any further questions or need additional assistance, please feel free to reach out. We're here to help and always strive to provide 5 star customer service to every customer. Have a wonderful day.
Sincerely,
The Customer Experience Team
Review fromSteven S
Date: 06/27/2024
1 starSteven S
Date: 06/27/2024
I would give them a ZERO if I had the choice. They take advantage and mislead the consumer by quoting the job after they survey the situation. I had an electrical short with my back up generator smart module that cut out the well pump. they spent 10 minutes surveying after I troubleshooted the problem was not the well pump. The technician made it sound more serious than it was assuming this will take a while to fix. it took 15 minutes It took longer to write the invoice than fix the problem. End up being equivalent to $575 per hour. Very misleading to the consumer. I would suggest that if a price is quoted negotiate based on a fair hourly wage.ABC Plumbing Sewer Heating Cooling Electric
Date: 08/26/2024
Dear ******************,
Thank you for sharing your experience with us. We truly value your feedback and are sorry to hear about the frustration you encountered.
We strive to provide transparent and fair pricing for all our services. We are a flat rate company charging by the job and never by the hour.
To address your concerns, we will review our pricing and communication procedures to ensure they are as transparent and fair as possible.
If you would like to discuss this further or if there is anything else we can do to make this right, please feel free to contact us directly. Your satisfaction is very important to us, and we hope to have the opportunity to resolve this to your satisfaction. Thank you and have a wonderful day.
Sincerely,
The Customer Experience Team
Review fromLINDA P
Date: 06/19/2024
5 starsLINDA P
Date: 06/19/2024
************************* was an outstanding service technician on June 17th. He went above and beyond explaining all my plumbing issues with a "how to" set of instructions for me to maintain good plumbing conditions in my condo. He has a 5 star rating in my books.ABC Plumbing Sewer Heating Cooling Electric
Date: 07/31/2024
Dear ****************,
Thank you so much for your kind words! We're thrilled to hear that ************************* provided outstanding service and went above and beyond to explain your plumbing issues. Were proud to have him on our team, and it's wonderful to know his efforts made a positive impact on your experience. If you have any more questions or need further assistance, feel free to reach out. Thanks again for the fantastic feedback!
Review fromDana M
Date: 06/16/2024
1 starDana M
Date: 06/16/2024
I believe that I was charged far more than other local plumbers for a recent, previously scheduled (non-emergency), toilet installation on 05/18/24. After my installation, I contact three licensed plumbers servicing the ******* area and received quotes that are 1/3rd the price that I paid to **** even with my ************** discount. I have called multiple times with no response from the Customer Concern team. I had hoped that *** might issue a partial refund or at attempt to retain my business, and their lack of response is very disappointing. I have since canceled my ************** subscription. Similarly, *** didn't even inquire as to why I was cancelling.ABC Plumbing Sewer Heating Cooling Electric
Date: 07/31/2024
Hello ****,
Thank you for bringing this matter to our attention. I apologize for the inconvenience and frustration youve experienced regarding the cost of your recent toilet installation.
We strive to offer competitive pricing and high-quality service, and its concerning to hear that you feel you were charged more than expected. We genuinely value our customers and take your feedback seriously.
Additionally, Im sorry to hear about the lack of response from our Customer Concern team. I will personally ensure that your case is reviewed and that you receive a prompt response.
Regarding your ************** subscription, we regret to see you go and understand your decision. We would appreciate the opportunity to discuss how we might rectify the situation and potentially retain your business.
Thank you for your patience and understanding.Review fromjohn k
Date: 06/07/2024
1 starjohn k
Date: 06/07/2024
My Furnace was out and *** Plumbing (*****************, **.) came out to fix it. They were fast to respond and installed the new furnace the same day. My issue was the price. The Carrier Furnace they installed model # **SC0B110M21--20 has a list price of $2,995.00. The total bill from them was $10,700.00. Labor is included, but I feel they took advantage of a Senior Citizen. I will never use them again.ABC Plumbing Sewer Heating Cooling Electric
Date: 06/09/2024
Dear ****************,
While we appreciate your sharing of your experience. It is important to understand that *** is a flat rate company and has been in business over 70 years. All costs are provided up front to our customers so that they have the ability to make an educated, well-informed decision regarding their home maintenance.
Regarding the prices that you find online, they are the cost for the part/ unit alone. This does not include installation, warranties and guarantees. We provide industry leading warranties and guarantees and peace of mind to all of our customers.
Should you like to discuss this further, I encourage you to call the office and speak with The ******************************* Have a wonderful day.
Regards,
The Customer Experience Team
Review fromRosa L
Date: 06/03/2024
1 starRosa L
Date: 06/03/2024
I do not recommend this company. Technician offered us a service membership which may be cancelled within a certain period of time. Signed the contract, however on the same day I called the technician to cancel it. He did not tell me to call their office to confirm my cancellation. My credit card is being charged the monthly membership fee. After verifying with the ********** I was told that the cancellation was never entered in their system so they had us sign later a cancellation form. We never intended to use their service for this membership and so I asked to have the charges reversed or refunded but they refused. I wasted so much time disputing these charges which I believe should never been charged to my account. Technician told us we need our furnace replaced right away but after checking with another company, we were told that our system is not as bad as the technician was telling us. RLABC Plumbing Sewer Heating Cooling Electric
Date: 06/05/2024
Dear ****,
Thank you for sharing your experience. Based in the information provided I am unable to locate you in our system. Please call and request to speak with the ****************************** and I will personally assist with your refund for the charges. It is never the intention for our customers to receive less than 5 star service. Thank you and I look forward to speaking with you.
Sincerely,
The Customer Experience Team
Review fromAmarjit B
Date: 05/22/2024
1 starAmarjit B
Date: 05/22/2024
They charged $ ******* for replacing 40 Gal. Water Heater which is available in stores from $800-1800. When I requested them to give me details of this amount, like products charges, sales tax and installation charges, they did not.ABC Plumbing Sewer Heating Cooling Electric
Date: 05/27/2024
Dear Amarit,
We appreciate your feedback. To be clear we are a flat rate company, therefore everything is included with one price. Should there have been additional work necessary there would have been no additional charges. *** does not itemize, as all is included. The price also comes with industry leading warranties and guarantees. When you purchase a water heater from the store the only guarantee you have is that you are able return it and receive a refund. We apologize if there was any confusion when you discussed this with our Customer Experience Team. Please give us a call or an email should you like to re-visit this request. Thank you and have a wonderful day.
Review fromDani R
Date: 05/13/2024
1 starDani R
Date: 05/13/2024
I highly recommend that no one use **** I have been dealing with *** for the last few months, and have had nothing but bad experiences. Below is a summary: - ************* tech sent out was rude and sexist. Consistently questioned my age, and whether I was the homeowner.- When it was time for furnace tune up, I was no showed on by one tech the first week. I was then no showed on again by the second tech at the rescheduled appointment the second week. - When I called *** about sending someone out, the customer service person was very rude and belligerent over the phone, threatening to cancel my appointment entirely. I found out I needed a new furnace and AC, so I scheduled *** to take care of this as well. I had even more problems: - When trying to get my AC onto my roof, the techs broke my neighbors window. They then took almost a week to get the window repaired, and would refuse to give me or my neighbor updates - When installing the furnace, they did it wrong and it caused a gas leak in my home. Though they did send a tech out to fix this, a gas leak is HUGE DEAL - myself and my neighbors could have died. Since all this, I have been trying to work with *** to receive some sort of discount due to their negligence. It has now been almost three weeks, and I am being blown off constantly. Do not EVER use this company!ABC Plumbing Sewer Heating Cooling Electric
Date: 05/14/2024
Dear ****,
Thank you for sharing your experience. I do apologize for the scheduling issues. We take accusations of rudeness extremely seriously and will investigate this claim internally. We appreciate you bringing this to our attention and want to remind you that every person who works for *** is background checked and drug tested and also held to the highest professional and ethical standards However, to be clear things did not transpire quite the way you present them.
Our technicians did break your neighbors window. We are all human and humans do make mistakes. I was in touch with your neighbor and the landlord of that unit through its entirety. As well as following up after the fact. We boarded up the window immediately and took all necessary steps to get the window fixed as quickly as possible. It is disappointing to learn that your neighbor chose not to share that information with you.
All of this equipment is combustible and we test for gas leaks upon completion so if there was a minor leak it may have appeared after the fact and we came back out immediately to rectify. We will always return and fix the issue.
Regarding a courtesy compensation I have also been in touch with you and keeping you informed of the discussion on your request and confirmed approval. I did send an email last night advising of the full refund amount. Currently I am awaiting your response. Please let me know how I can further assist. have a wonderful day and I look forward to hearing from you soon.
Regards,
***************************
Review fromPamela J
Date: 05/08/2024
5 starsPamela J
Date: 05/08/2024
***** was here today for air cond check & to answer questions about my respicaire-- she's a doll-- answered all my questions ,& took care of everything I needed-- great employee!!! Please make sure she receives this review!!*************************ABC Plumbing Sewer Heating Cooling Electric
Date: 05/14/2024
Dear ******,
Thank you so much for taking the time to leave such kind words about your experience with *****! We're thrilled to hear that she provided excellent service and answered all your questions. I'll be sure to pass along your feedback to her. We truly appreciate your support and look forward to serving you again in the future!
Customer Experience Team
Review fromCharlene B
Date: 04/18/2024
1 starCharlene B
Date: 04/18/2024
Gave my elderly mother my credit card to pay for a washer to be hooked up and they ripped my mom off! They charged ****** to take off 1 hose and hook up 2 hoses to an already fully functional , not leaking laundry area. We couldn't get the one hose off was the only reason *** was called. He used oil and got the stuck hose off, it took him under 30 min to do all the work.we were charged ****** which when we called *** they said it was error, the plumber used the code for hook up washer and dryer, which still seems extremely high, but yet they only refunded ****** to my card. THIS PLACE IS A TOTAL RIP OFF AND THEY TAKE ADVANTAGE OF THE ELDERLY.ABC Plumbing Sewer Heating Cooling Electric
Date: 05/02/2024
Hello ****************, my name is ******* and I am in the Customer Experience Department.When I spoke with your mother on Friday April 12th, I did explain the process and our flat rate pricing. We discussed her concerns at that time. I then provided all of the benefits that accompany our pricing and our service. We provided a refund of $100.00 as a courtesy compensation. Your mother was fine with that and seemed very pleased at the time. Never at any time would we take advantage of any of our customers for any reason. We provide the pricing up front before any work starts so that our customers are well informed before proceeding with the work. Please give me a call should you require further assistance. Thank you and have a wonderful day.
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