Reviews

This profile includes reviews for ABC Plumbing Sewer Heating Cooling Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr Arlington Heights, IL 60004

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  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr STE 200 Arlington Heights, IL 60004-1499

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  ABC Plumbing Sewer Heating Cooling Electric

  220 W Campus Dr Arlington Heights, IL 60004-1485

Review Details

• Review fromDipak k

  Date: 11/07/2023

  1 star

  Dipak k

  Date: 11/07/2023

  They are a rip off. They claim that the roding is $93 but have to see the job before giving final estimate. Their technician wanted $680 to do this job. 25' of roding in the kitchen sink for $680 is rip off.

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 11/08/2023

  Dear **************,

  Thank you for sharing your experience. I am pleased to confirm that we have come to a resolution. **************** is our main priority and I am pleased that we were able to provide that to you today. Have a wonderful day and I hope to work with you in the future.  

  The Customer Experience Team

• Review fromBlanche M

  Date: 11/06/2023

  5 stars

  Blanche M

  Date: 11/06/2023

  This evening I had to call *** to check out my furnace as it had stopped running again ******************************* was the gentleman that came out. I must give this company rave reviews when they have a person like this handling these types of calls. *** Heating answered my call immediately and sent me an experienced, knowledgeable, incredible customer service tech ( I believe he's higher in rank) This was a wonderful experience and although I purchased my furnace from another company , I'm sticking with ***. I now know what's really going on with my newer furnace. In my opinion this young man should be in management. I hope his talent is fully recognized by his company . ***************************

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 11/26/2023

  Thank you **************** for the kind words. At *** we strive to provide 5 star customer service and it appears that ********* has outdone himself. This review will be forwarded to the **** management team. 

  We appreciate your business and look forward to working with you in the future. Have a wonderful day.

• Review fromLeo A

  Date: 11/03/2023

  1 star

  Leo A

  Date: 11/03/2023

  Called in to fix seal leak in first floor toilet. Fixed leak so it does not appear outside toilet but leak went under wood floor. Ruined wood floor and dripped into ceiling in basement shower and ruined ceiling. Estimate of 5K in damage. Avoid this company!!!!

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 11/26/2023

  We appreciate your feedback and concerns regarding a past service call. At *** our main priority is customer satisfaction and we stand behind our work 100%. Our records do not reflect any issues upon completion of this service call on 01/19/2021. If you would like to discuss this further please call the office to speak with a member of our Customer Experience Team. Thank you and have a wonderful day.

• Review fromDavid B

  Date: 10/29/2023

  1 star

  David B

  Date: 10/29/2023

  AVOID AT ALL COSTS!! Please do not fall into the same trap that I did. I had an absolutely terrible experience with *** and cannot endorse them for any services in the future. My hot water retaining tank (not even the main hot water heater) went out, and it took *** 2.5 DAYS and 11 technicians to install, correct, and figure it all out. I was left without hot water for over 30 hours and without any running water for over 8 hours. On top of the terrible install, *** used LOWER QUALITY materials and a LOWER QUALITY tank than I had previously. They charged me $12,000 for the retaining tank replacement!! When I looked up the cost of the tank that they installed, it retails for around $4,000. I have no idea where they get off charging over $8,000 for labor and install. Absolute frauds. When I called to complain about the install taking 2.5 days, I was offered gift cards. I do not want any future service from this company! Finally after pleading with customer care, I was offered an 8% discount. To add insult to injury, the refund/discount took over 16 days to be issued back to me. I cant say it enough: STAY AWAY!TLDR; Over-priced work took 2.5 days to complete and charged me $12,000 for a $4,000 water tank. Will never give my business there again. Please stay away.

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 11/26/2023

  We appreciate your concerns regarding your recent plumbing service with *** Plumbing, Heating, Cooling, Sewer and Electric. At ***, we strive to maintain transparent pricing, ensuring that our customers have a clear understanding of the costs associated with our services. This allows our customers to make informed decisions that align with their home requirements, needs, and budget constraints. It's surprising to hear your assertion that the water heater we installed was of lower quality compared to your previous one. At ***, we exclusively utilize commercial-grade equipment and employ highly skilled professionals for installations. This commitment to quality is one of the reasons we can offer industry-leading warranties and guarantees that set us apart from the competition. Our pricing structure takes into account these assurances, and our longstanding presence in the industry for over 80 years reflects our balanced pricing within the market. Nevertheless, we acknowledge that we encountered some challenges during the installation process, which is not uncommon in plumbing work. Some issues can be hidden or more complex than initially anticipated, only becoming apparent once work has commenced. This is one of the aspects our customers appreciate about *** - we do not alter or raise the price when work extends beyond the initially proposed scope. In light of these unforeseen additional labor requirements, we believed it was fair to offer you a significant discount as a gesture of goodwill for the inconvenience you experienced.

  If you wish to further discuss this matter or have any other questions or concerns, please do not hesitate to reach out.  We value your feedback and are committed to ensuring the satisfaction of our customers. Thank you again for your time!

• Review fromDoug T

  Date: 10/26/2023

  1 star

  Doug T

  Date: 10/26/2023

  They get a star for showing up. But I'm writing this review , not a complaint, because I'm suspicious of ***** tactics. I've read many BBB complaints now. Here's why I'm concerned. I own a few properties, thus numerous furnaces. The furnaces get serviced every autumn. After reading numerous complaints on BBB, it makes sense the tech made me uncomfortable. Yesterday and today - *** came out to "service" these furnaces. Progressively, the tech seemed intent on scaring me. "Blower motor bad", "capacitor bad", "inducer motor bad", "heat exchange fail." I get them serviced every year But one comment - something he said today when finishing either a legit or phony diagnostic: "IT'S GOING TO STOP ANY MUNUTE NOW". He said it with each furnace. So after reading all the complaints on BBB for *** - I see how many examples of *** coming out to service a customer and then the equipment fails the next day. Which leaves me wondering: "Did this guy do something to induce furnace failure?" If that happens, some salt-of-the-earth, working-class tenants might lose heat. Some of them being families with young kids. I'm just wondering right now, not accusing. Maybe the guy was straight up and I DO need to spend the $30K-$40K to replace all the furnaces. I have to take some responsibility here because I had service scheduled through a different provider. Then I see ***** ad for furnace service - $50 less than anyone else - and called to cancel on the other provider. I even said to the scheduler: "this is probably too good to be true. "For $49 per furnace, they get inside your door and basically tell you everything is doom and gloom for your furnace. Did he actually do any tune-**** Or did he just capture a bunch of pictures with his scope to convince me some dark, grainy image spells the kiss of death for a heat exchange? Save yourself the headache. Don't take a chance. Pay the extra money on a provider who doesn't try to back you in a corner.    

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 10/27/2023

  Dear ***,

  We appreciate your feedback and concerns regarding the service your received from *** HVAC. We take customer satisfaction seriously and strive to provide transparent and comprehensive services to all of our valued customers.

  In this instance ************** performed a diagnostic evaluation of all of your systems and made the discovery that one or more of your units was compromised. This is a very serious issue and should be addressed immediately. Our technicians are extensively trained to identify signs and symptoms of heat exchanger failure as well as other serious issues, and it is important for you to understand that we have incredibly strict and specific rules surrounding these diagnostics that prevent our technicians from falsifying claims. We understand how distressing these findings can be and our top priority is you and your family's safety. We go so far as to guarantee our diagnostics to protect you and your family should we deem a heat exchanger failed.

  To be clear our technicians are not on a commission schedule. There is no financial reason or any monetary motivator that would encourage a technician to make these diagnostics. Our technicians are paid hourly and receive no incentive for deeming a furnace unsafe. The only reason they would have to diagnose a heat exchanger is because of legitimate concern for your safety. Furthermore, every technician signs an ethics agreement when working with ***. We do NOT ****** with our customers safety. Again, the ONLY reason we deem a furnace unsafe is if there is serious cause for concern. 

  Many other companies fail to put their technicians through the level of training that *** does and we highly recommend that your each back out for us to send a manager to your home for your peace of mind.

  Thank you,

  The Customer Experience Department

• Review fromYuelei L

  Date: 10/20/2023

  1 star

  Yuelei L

  Date: 10/20/2023

  I scheduled an ********* up in June, 2023. When the technician came, he told me that we needed to replace the ** capacitor, otherwise, he said, our ** can be broken in any minute, but we have been using our ** ever since and it didn't break at all. Also he said he would charge $500 for such a replacement. I didn't agree to replace it. Later I searched online, it says " most capacitors are priced between $9 and $50. The biggest portion of your total comes from the HV** contractor's labor cost, which is typically $170 to $400. The average ** capacitor costs around $180. " so why do *** charge $500 for a capacitor replacement? Also, it was also weird he volunteered to check our furnace. About immediately, he told me that our furnace was leaking carbon monoxide and it was dangerous to use it. He asked me to schedule an appointment with *** for a furnace replacement. Because carbon monoxide is really dangerous so it worries me lot to learn that there is a leaking. I later emailed *** and asked them why they thought our furnace is leaking Carbon Monoxide (CM) and of course they never got back to me. I didn't totally trust this technician. Why he volunteered to check furnace during an ********* up? and why he thought our furnace is leaking CM (we have CM detector but it never went off). That's why I waited more than 3 months after I hired another technician from another Heating and Cooling company. He checked carefully and told me that there is nothing wrong with our furnace and there is no CM leaking at all. *** was totally lying! That's why I have waited for over three months to write this review about ***. *** cheated about our **, they also cheated about our furnace. IF they don't have any honesty, what do they have? I will never ever use this company again. I want to warn anybody else who is thinking about hiring ***-Don't use this company, it is a joke!!!  

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 10/23/2023

  Dear *************,

  We appreciate your feedback and concerns regarding the service you received from *** HV**. We take customer satisfaction seriously and strive to provide transparent and comprehensive services to all our valued customers.
  In this instance ************** performed a complete diagnostic evaluation of your system and made the discovery that your unit was compromised. This is a very serious issue and should be addressed immediately. Our technicians are extensively trained to identify signs and symptoms of heat exchanger failure, and its important for you to understand that we have incredibly strict and specific rules surrounding these diagnostics that prevent our technicians from falsifying claims.  We understand how distressing these findings can be and our top priority is you and your familys safety. We go so far as to guarantee our diagnostics to protect you and your family should we deem a heat exchanger cracked.
  You mentioned that you found it strange that ************** would look at your furnace during an ** check. There is a very common misconception that the ** only lives outside, when in fact half of your cooling system resides on top of your furnace, and is called the Evaporator Coil. This must be checked on every ** system maintenance. If a company fails to do so, they are essentially shorting you on half the service. It is standard practice for our technicians to give the furnace components a once over while we are in the area, as an added value to our service. We know that not every company does that, so while it may have seemed strange to you, it is our standard to go above and beyond whenever we can.
  While we understand that you have sought out a second opinion, please understand that the most important thing is for you to feel comfortable with the diagnostic. Many other companies fail to put their technicians though the level of training that *** does, and we highly recommend you reach back out for us to send a manager to your home for your peace of mind.

  ~The Customer Experience Team

• Review fromDenise C

  Date: 10/17/2023

  1 star

  Denise C

  Date: 10/17/2023

  On Sunday 10/15/23, my toilet was NOT working, the water would keep running. I called *** and ***** came out to my home. He told me that he could NOT shut the water valve behind my toilet. He mentioned that it's because of the hard water that I have. He told me it would take 48 hours to have the water shut off in my condo building. He then charged me $295.20 when he was leaving. Never made a follow up appointment or anything. I had mentioned to people that live in the building that I was having problems with my toilet. Another plumber that is familiar with the complex reached out to me on Monday, I made an appointment to meet him and he was at my condo and within 15 minutes he had everything fixed. He never had to shut the water off in the whole wing of my unit. He WAS able to reach behind my toilet to turn the water off without a problem. He put all new inside of my toilet and it is working just fine. I would like my money back from *** considering they lied to me about the valve in the back of my toilet being broken. Charged me $295.20 and NEVER did one thing for the money. Never said anything regarding resolving the issue.  

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 10/20/2023

  Dear *******************************,

  We appreciate you bringing your concerns to our attention regarding the service visit from **** We understand your frustration and would like to address the issues with you as soon as possible because customer service is our main priority. Please call the office and request to be transferred to the ******************************* Thank you and have a wonderful day.

  ~The Customer Experience Department

• Review fromDetra M

  Date: 10/12/2023

  1 star

  Detra M

  Date: 10/12/2023

  They are a scam and still charging monthly fees for a unit that doesn't work

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 05/02/2024

  Dear *****,

  We're truly sorry to hear about your experience. It's certainly not the kind of service we aim to provide. Please accept our sincerest apologies for any inconvenience caused. We take your feedback seriously and would like to address your concerns. Please reach out to the ****************************** to discuss this further. Your satisfaction is our top priority, and we're committed to making things right for you. Thank you.

• Review fromRoberto R

  Date: 10/10/2023

  1 star

  Roberto R

  Date: 10/10/2023

  Horrible company, they promise priority service if you sign up for the ************************ but then they put you on a fluid schedule, keep you waiting all day long and never show up. Then they keep rescheduling the appointment. Had to cancel the contract, they refused to give back the monthly fee that I paid for nothing.

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 05/02/2024

  Dear *******,

  We are deeply sorry to hear about your recent experience. It's disheartening to learn that you did not receive the priority service you were promised and that you encountered difficulties with scheduling and appointment reliability.

  
  We understand the frustration and inconvenience this must have caused you. Providing reliable and timely service is a cornerstone of our commitment to our customers, and we regret that we fell short of your expectations in this instance.

  
  Regarding the cancellation of your contract and the refund of your monthly fee, we apologize for any inconvenience or confusion in the process. Your *********************** membership was cancelled upon your request.

  
  Please know that we take your feedback seriously, and we are committed to making the necessary improvements to prevent similar issues from occurring in the future. If there's anything else we can do to address your concerns or regain your trust, please don't hesitate to reach out to us directly.

  Thank you and have a wonderful day.

• Review fromSheri P

  Date: 10/06/2023

  5 stars

  Sheri P

  Date: 10/06/2023

  I was very pleased with my appt from *** PLUMBING HEATING AND COOLING. They explained all my concerns and made me feel comfortable in asking. I would recommend this company to my friends

  ABC Plumbing Sewer Heating Cooling Electric

  Date: 05/02/2024

  Dear *****,

  Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with *** Plumbing Heating and Cooling. Providing 5 star customer service and addressing all your concerns is always our top priority. We appreciate your recommendation and look forward to assisting you and your friends in the future. If you ever need anything else, don't hesitate to reach out.