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Business Profile

Machine Tool Repair

Craftsman Tool & Mold Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Tool Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased at ****** in Warren Pa Request Type: Warranty Related Defective Product Request Sub Type - Warranty Related - Defective Product: Warranty Related Defective Product Model Number: ********** Quantity: 1 Version/Type Number: Craftsman 60 gallon air compressor Date of purchase: 2023-07-01 ********************************** on the comprossor stopped working it keeps kicking breaker in the breaker box. Purchased at ****** on July 1st 2023 in ****** Pa with ****** Credit ************************ Yes *********************** (CRAFTSMAN)Apr 13, 2024, 15:30 GMT-5 Hello *****, Thank you for contacting CRAFTSMAN We want to apologize for the inconvenience that you are experiencing with your CMXECXM601 which not stop working and it keeps kicking breaker in the breaker box. I will be happy to assist you. The product you are referring to is handled by a specialized team. They would handle all inquiries requesting warranty, literature, or replacement parts regarding this product. Although I will directly forward your ticket to them; I would also like to provide you with their direct contact information for future reference. Here is the contact information: Phone number : ************** Email Address : ***************************************** In case this email does not fully answer your question, simply reply to this email. If you have a new inquiry, complete a new form from our website. Thank you,CRAFTSMAN Support Have a ticket filed with warranty support since April 13th. Only one gentleman to speak with in regards to this and everytime you can they transfer you and you get his voicemail which is full. This is absolutely ridulicious trying to getting my compressor fixed which is still under warranty. Spend that kind of money and ***** wants to help you. ****** in Warren Pa will not help with anything in regards to the product.Please help me get my compressor fixed or a new one

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Craftsman on the rider mower I recently purchased on May 19, 2023.They directed me to inquire about a defect in the hood of the mower.Request Type: Warranty Related Defective Product Request Sub Type - Warranty Related - Defective Product: Warranty Related Defective Product (Product failure, Incomplete product, Request of Spare Parts)Model Number: CMXGRAM1130036 Quantity: 1 Version/Type Number: 1C22PB80167 Proof of purchase Date of purchase: 2023-05-19 The hood of the mower bounces continually while mowing and causes turbulence while in use. I had to put a bungee cord on to hold it down.On June 27 I spoke with a customer support case number: ******** and was told Tech Support will help me--On June 28 I spoke with Tech Support-********, case number ******** when she asked me to provide photos of the interior and external hood. She then said she will call me back that day. NO response as of today,. it has been 2 weeks with NO RESPONSE.I then reached out again on July 9 and received a message someone would be in touch. 2 days--again no contact or follow-up.

Craftsman Tool & Mold Co is NOT a BBB Accredited Business.

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