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Business Profile

Wood Product Sales

Magick Woods Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Product Sales.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** noticed within the last few weeks that my sink by the drain is cracking from inside the material sink under the enamel I dont use abrasive cleaners due to my daughter who has lifelong medical conditions and goes to The *************************************************** in ************ ** I have never seen this before it should not be cracking and branching out it looks like its bubbling under surface and cracking its clearly a defective product when I contacted Magickwoods I spoke to **** in ******************** when I asked where location was in ******** he hung up on me I called back to spoke to ******* he told me hes in ****** send email with photos. I understand there was only a 1yr warranty and expected the product to have a longer lifespan then this and minor wear and tear happens but this is appalling I purchased this product in good faith at Menards I spoke to ******* T manager of plumbing she gave me all info and std the product is discontinued and to contact Magickwoods and make a complaint through Menards they wouldnt replace it. Ive seen many people make complaints with the same issues Im having the product is absolutely DEFECTIVE and the company should replace it with no cost to me. A DEFECTIVE PRODUCT should not be included with the 1yr warranty a warranty is for wear and tear not DEFECTIVE its obviously a production issue with the products they are using and or their equipment problems. I am asking for a replacement to be shipped to me at no cost if this product is discontinued a voucher to go to Menards for a different one with the measurements I need as 22x25W. As you can see in the photos this is definitely a product defection on their end and they need to honor their quality of standards its misleading and fraudulent to make defective products knowing they are defective and selling them that way. Please help thank you

    Business Response

    Date: 04/03/2024

    Team,

    Thank you. We received our mutual guest's complaint.  

    We will get back to you within the given time frame. 

     

    Thanks

    *************************************

    Guest Service

  • Initial Complaint

    Date:02/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a cultured marble vanity top about two years ago. Recently, it has developed a crack in the bottom of the sink bowl. I would like some advice about repairing the crack. I have written to Magickwoods twice to ask but have not received a reply.

    Business Response

    Date: 02/19/2024

    Hello *****,

    Good evening!

    This is ********* from Magickwoods and we reviewed you complaint about the vanity top that you purchased with us. 

    Please note that we haven't received any email complaints so far from your email id ************************ and neither we received any phone calls from your number ************. In the complaint you mentioned that you have written twice to Magickwoods about the concern. Can you please share any of the email attachments that you have sent to us? Because we cant find any records of your data. Based on your attachment we will find out what went wrong from our side. 

    Secondly, through this complaint we came to know that you purchased this vanity top before two years ago. At this point, we would like to make it clear that all our 'CULTURED MARBLE AND PORCELAIN VANITY TOPS' have a warranty period of ONE YEAR only. Hence this claim will not be covered under our warranty policy.

    I have attached the warranty norms for your reference.

    Regards,

    ***************************

    Guest Service

    Magickwoods. 

    Customer Answer

    Date: 02/20/2024

     
    Complaint: 21304049

    I am rejecting this response because: the business has still not answered the one, simple question that I asked of them, "Can you advise me how to repair the crack?"  Instead, they point out that the item is not under warranty, which was never a point of inquiry.

    As to the email information that they requested, I sent my first message to them on 6 February **** with timestamp 12:09 and subject line "Query" and an identical message on 12 February **** with timestamp 12:05.  Both were sent to ************************************** and neither was rejected/returned or answered.

    Sincerely,

    ***************************

    Business Response

    Date: 02/21/2024

    *****,

    Our apologies! 

    The emails weren't received @ our end, and I have taken this concern to our IT team for further investigation.

    On the other hand, we would like to inform you that there are no options for repairing a vanity top from our end due to it's fragile nature and hence we don't provide the repair kit as well.

    The only option is to replace the vanity top in full.

    In future kindly address the queries to ********************************** or you could give a call to ************

    Thanks 

    ***************************

     

    Customer Answer

    Date: 02/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Though the reply is disappointing, it did answer the question that I had asked.

    Sincerely,

    ***************************

Magick Woods Inc. is NOT a BBB Accredited Business.

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