Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business provided anesthesia services for a surgery on 02/05/2024. Insurance (****************) was billed $6300 and promptly paid/discounted $6107.50 on 2/10/2024, leaving a patient-due balance of $192.50. Despite having all relevant contact info Barrington Anesthesia (BA) never sent a bill for this balance, instead they quickly turned this over to collections ************************ of **********). Since it had already been sent to collections and I had no provider bill to pay, I paid MBB $192.50, with check #**** clearing my credit union on 05/15/2024, which should have ended this matter.However, on 06/06/2024 I finally received the first bill from BA for this $192.50 despite them turning it over to MBB and despite MBB already having been paid. I called BA several times to get them to send me a statement showing this paid, however no such statement has been received. On the most recent phone call BA did verbally admit that it had been a mistake to send this to collections, they were having a problem with "a new system", and they confirmed receipt of the cancelled check image to MBB. After and despite these phone calls, I again on 07/16/2024 receive another statement from BA asking for this same $192.50. I called them on 08/01/2024, spoke with ******, she assured me their records would be corrected, though I have never received the statement I asked for showing a zero ***********, on 11/02/2024 I receive a new bill from MBB collections for this same $192.50. This has a different reference number (*********) than the original collections bill (*********) that I paid, so my assumption is that BA did nothing to clear their error and instead sent this a second time to MBB as if it were a different issue.These people are out of control, and I currently see no way to stop this. I have paid the full patient-due portion of this bill ($192.50) and I am not going to pay it again.Please assist in any way that you can to resolve this matter.Thank you

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never receive any bill directly from this provider. Instead, a letter from *** threatening collections was received in September 2024 for services that were provided in January 2024. All other bills from my providers and the hospital were sent and payment arrangements were able to be made except for Barrington Anesthesia Associates S.C. There should be more transparency with these providers, especially if they are providing services in Advocate Good *****************.

  Business Response

  Date: 11/08/2024

  We are a third-party billing company and rely on the information given to us by the facility. Statements were emailed to the complainant on 02/12/2024 and again on 03/21/2024. When we received no response from the emailed statements, we called the phone number on file and left a msg asking for a call back to verify information. We received no response from the phone call. We then mailed paper statements to the address we had on file. We did not receive these statements back marked as bad address and had no cause to assume the address was not correct. We have no notes showing the complainant tried to contact us after he received his EOB from the insurance or the letter from ***********************. As a courtesy we are willing to remove this account from the *********************** if the balance is paid in full within the next ***************************************************************************************************** his letter. 

• Initial Complaint

  Date:03/16/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/15/2022, I went to ********************** in Barrington, ** to start the induction process for delivering my son. In the early morning hours of 08/16/2022, I asked for an epidural as the induction process was causing me such pain that I could not handle having a natural delivery any further. The Doctor, I believe **********, ended up performing two epidurals as the first one did not work. I did not pick ********** to be my anesthetist, he was provided by **********************. To my understanding, all of my medical bills associated with the birth of my son were to be handled via the Advocate "Live Well" application. I received a detailed print out of my charges, totaling approximately $4,265.00, which included the epidural procedure. On 11/22/2022, I received a bill for an additonal $1,543.12 to be paid to Barrington Anes Associates. I did not understand this bill for several reasons. One being that they had my incorrect insurance information. I called the company, which is a third party telecommunications company, and asked them to update my insurance information. I further asked how I was receiving this bill as I had met my deductible and should not be paying more than 20% of any remaining balances. The person on the phone was extremely unhelpful but stated they would update my insurance information and resubmit the bill. On 12/20/2022, I received another bill for the same exact amount. Which is seemingly impossible. I again contacted the company on 12/31/2022 and asked them to resubmit the charges. I did not receive another bill. On 03/15/2023, I received a notice from a debt collection agency stating that I have an outstanding balance of $1,543.12 despite never having received an actual final bill from the Barrington Anesthesia Associates. I am extremely frustrated as I have never had any debt go to collections and find the business practices of this company to be abhorrent. I have read online reviews from people who have similar experiences.