Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They opened an account in my name for the *********** ambulance service. I have never signed any agreements with them or the ambulance service and all they did for months was threaten me which is illegal. I want this off my credit report immediately and I want proof that they even had the right to call me.

  

  Business Response

  Date: 08/08/2023

  This account has been in our office over a year.  The debtor was informed of credit bureau notification according to the **** and was sent 5 letters and 10 left messages. Once the account is satisfied it will be removed from the credit bureaus.

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20429858
  
  I am rejecting this response because: I have not received any letters claiming legitimate validation of any debt, nor have I received anything from the alleged original creditor themselves (who seem to have no idea what Im talking about). The last message I could find from AR Concepts themselves was a few voicemails, the last being in 2022 of May asking for a return call, and that is it. Any medical related billing would have been instructed to be put through to my insurance, which is why AR Concepts seems to be the only one with records of this debt. In addition, 2 of the 3 credit bureaus denied this account and have not added it, only transunion has, and the dispute is currently under investigation with them. Add to the fact that many have already complained about fake accounts being opened with transunion from this company and I have every reason to assume I am in the same boat. None of their statements are adding up. If they claim this has been in their records for over a year, to give them ****** I admit I have moved a lot over the past year and would be more than happy to have any validation of debt sent to my current address, otherwise I will assume this is just another scammy debt collection agency trying to make money and will take every measure to have this removed from my transunion report.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/09/2023

  We will send formal validation to your new address within the next 2 days from the ******************* Ambulance.

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20429858
  
  I am rejecting this response because:
  I waited till the very end of the 7 calendar day to respond to show good faith. No validation of debt has been provided and its been 4 business days. No mail, no call. Nothing. Since the company cant be honest about a timeframe set by themselves to provide validation of debt, its fair to say they are not being honest about this debt on my report either. I will be forwarding this exchange to Transunion and hope that they will remove it themselves since this joke of a collection agency doesnt have enough honor to operate legitimately and do it themselves. I hope no one else gets scammed by this organization ever again.
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/17/2023

  Validation is being sent via the US ************** in accordance to the FDCPA.  

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Upon receiving documentation, I have contacted both my insurance and the original creditor listed (which was actually superior ambulance) and have realized this was an error on the original creditors end as they were an in network provider that billed me out of network. I will be handling it with the original creditor and getting this rectified with them and they have advised they plan to rectify it with AR Concepts when they have what they need.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no knowledge of this medical charge. My account was paid in full. I had an issue with the medical office wherein my personal information had been compromised. An obvious clerical error occurred and I have no desire to interact with an erroneous collection agency! I pay my bills on time and the only credit issues Ive ever had is with these mystery medical charges!

  

  Business Response

  Date: 10/18/2022

  This is a balance after her insurance, ********** Blue Shield paid and adjusted her balance accordingly to the contracted rate at St. ******* Foot & Ankle Center.  She was balance billed numerous times and never responded to those statements.  She was sent to our office for collection on 8-16-21 and was sent 2 additional notices, with the second notice advising her of pending credit reporting.  This complaint is the first we've heard from her.  Once she pays this account it will be removed from her credit report.  Attached is the itemized statement proving our claim.