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Business Profile

Marina

Broken Oar Marina

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/31/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/26/24 visit to Broken Oar.*Paid cash at bar for one round of drinks, and looked for a table to watch the band. Server came up later to ask if we wanted another round of drinks. *Server asks for a credit card, we tell her we wish to pay in cash.*Server tells us it is policy at the Oar and she "promised" us that they would not run it and we can pay with cash later.*We have 3 rounds and notice other patrons paying servers with cash, and decide to leave. We ask for our check ($15.00) and she askes us "on the card or cash" and we insist again we are paying cash.*We give the server $20.00 and receive our card back.*5/27/24 looking at bank app we see $25.00 pending charge from the Oar.*Contact the Oar via their website and *********************** responds that it isn't a charge it is just to pre-authorization to run a tab. She stated it would have disappeared immediately if i had paid with a card.*Back and forth emails I pointed out how they lied about the fact I was told they would not run the card, or that i could pay in cash.*5/31/2024 the amounts are still pending in my bank and believe if this was truly the policy it would have been voided/reversed by no later than 5/29/24.

    Customer Answer

    Date: 06/02/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ***********************

Broken Oar Marina is NOT a BBB Accredited Business.

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