Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/20 at 1 pm, I ********************* was scheduled to perform a property inspection as a state farm employee at an insureds home located in *****, ** along with PA *********************** license#********. I arrived at the inspection site 15 minutes early and discovered that I wouldn't be able to access the main dwelling roof because I did not possess an extension ladder. I called the PA ***** at ************ to inform him that I would be reassigning the claim but would complete the inspection of the detached garage. The lady who answered stated she was the spouse and that her husband has had a rough morning and wouldn't be happy. She then stated that if I wasn't inspecting both buildings I couldn't inspect either, to which I responded as the representative of the insurance company I scheduled as a courtesy with the PA but, I was going to go ahead and complete what I could while present. I released the call and began to start my inspection. Approximately 5-7 minutes later ***** in a black pickup truck pulls into the driveway with a hard stop, jumps out, and says get your black a** off the property! I advised that I was there to perform a task and would not be leaving, ***** proceeded to make racial comments calling me Boy, The Help, and at one point stated don't mess around and get yourself killed. He numerous times threw his body into my shoulders attempting to intimidate me, until I informed him that another shove from him would be considered escalating the matter. He then attempted to knock my clipboard out of my hands and once he failed at it, I called the ***********************.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company doesn't exist, they are here to scam all my neighbors in *****,** on changing roof, siding and gutters, We just gave them authorization to call insurance not to do a contract with them. They don't answer the phone or receive certified letters because they don't have an office at all in ********. Their license number doesn't exist either to do work in ********. *********************** is the manager, *********************** is the receptionist?? *********************** was the one who lye to us that we were going to sign only the permission to call insurance and they didn't bought papers at all. I need them to cancel my contract so my insurance refund me the money.