Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2025 I saw a advertisment on ************ about ********************************** Ticket To Work Program but when I applied for the services a representative by the name of ***** ********* appeared to have some type of cognitive development issues due to the ongoing complaints concerning the application process. It appeared as if I was dealing with someone with ********************* Issues concerning simple things on the application for services form such as something simple as my signature. The representative continue to send the intake form numerous times asking for the same information and ultimately stated my signature was wrong !!!

  Customer Answer

  Date: 05/24/2025

  The company immediately contacted me due to my complaints with corporate executives, ssa and the BBB with an apology ensuring they will offer mailing applications out since dealing with the disabled population !!!

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allsup and their representative, ******** ****** provided inadequate services during my Social Security Disability representation. I believe their handling of my case was unprofessional, failed to meet contractual obligations, and did not adhere to *** **************** experienced significant difficulties in obtaining assistance,basic information, requiring numerous follow-up calls. I initially notified the ****************************** (SSA) of my disability and *** needs in writing and via call, well before the legal representative did. I had previously emailed Allsup with complaints about Ms. ****** well before my hearing, and I never received a ********. ********* not conduct due diligence to comprehend my disability or *** needs. During our initial call, Ms. ****** made a dismissive and inappropriate comment about my ability to testify, questioning the validity of my disability.I do not believe the $9200 fee charged for representation is justified. I personally submitted all medical records, handled appeals before ******************** contacted me or uploaded documents into the system, I contacted SSA multiple times to provide requested information,and requested and sent letters to *** from my SLP. I requested a video hearing during the appeals process, but Ms. ****** changed it to a phone hearing without my approval, leaving me with insufficient time to correct it. I believe the favorable outcome was primarily due to my SLP's testimony and prior letter I sent to SSA detailing my unique disability.Additionally, I learned from the Hartford Claims supervisor that Allsup had not notified them about my application or its status until I intervened, which is a significant lapse in communication. I am requesting help to resolve the issues regarding the partial refund if fees charged and the substandard quality of representation I received. Allsups services did not meet the anticipated standard and did not adhere to my *** ***************

  

  Business Response

  Date: 04/14/2025

  April 14, 2025
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: ********.
  
  
  Dear *** or Madam:
  
  Allsup is dedicated to providing exceptional customer service, and we take any customer complaint very seriously. Over our 41 years in business, weve helped more than ******* individuals receive their ************************************ (SSDI),Medicare, and veterans disability benefits. Our core values, True Help and Fairness, guide everything we do.
  
  Due to the confidential nature of our relationships with customers, we are unable to share specific information with the Better Business Bureau. However, an Allsup specialist has already reached out to the individual to address their concerns directly.
  
  Thank you for allowing us the opportunity to respond and assist in resolving this matter.
  
  Respectfully,
  **** *****
  Principal Advocate
  Allsup
  **************
  

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  totally **************** legal *** started off by immediately lying to me. claiming she was a lawyer. she is a legal ***, NOT a lawyer. I did not find out until the day before my trial when my family asked about her credentials she then informed me she was NOT a lawyer.allsup left me in stranded with terrible ***resentation. any time i wanted to do anything my *** bullied me.

  

  Business Response

  Date: 12/19/2024

  Dec. 19, 2024
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: ********
  
  
  Dear *** or Madam:
  
  Allsup is committed to providing superior customer service, and we take the rare customer complaint very seriously. In our 40 years of business, we have helped more than ******* people to receive their ************************************ (SSDI),Medicare, and veterans disability benefits. True Help and Fairness are part of our core values.
  
  Please understand that due to the confidential relationship that exists between Allsup and our customers, we are unable to release any information to the Better Business Bureau. To assist with their concerns, an Allsup specialist has reached out to the individual to address and resolve their concerns.
  
  Thank you for the opportunity to respond and assist in resolving this complaint.
  
  Respectfully,
  ****** *******
  Director, Social Security Disability Claims
  Allsup
  **************
  

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 15, 2024 I found out that the attorney assigned to my case did not submit the correct documents to the ******************* and thus my appeal was denied. I initially submitted a grievance asking Allsups manager to please rectify this careless mistake. The manager, assigned attorney and staff ridiculed and chastised me with microagressions and ableist language and no resolution. They then decided to retaliate against me for submitting a grievance and decided they did not want to assist me any longer and sent a letter stating they will not help me any further. I have now submitted a new claim with the pertinent records they mishandled. I believe their assistance with the new claim would be the right thing to do since they were careless.

  

  Business Response

  Date: 10/16/2024

  October 16, 2024
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: #********
  
  Dear *** or Madam:
  
  Allsup prioritizes exceptional customer service and takes any customer feedback, especially complaints, with utmost seriousness.Throughout our 40 years in business, we have successfully assisted over ******* individuals in obtaining their ************************************ (SSDI),Medicare, and veterans disability benefits, embodying our commitment to True Help and Fairness, which are part of our values.
  
  Please note, due to the confidential nature of our client relationships, Allsup is unable to share specific customer information with the **********************. However, we are dedicated to addressing and resolving any issues directly. To this end, an Allsup specialist has proactively contacted the concerned individual to thoroughly address and resolve their issues.
  
  We appreciate this opportunity to clarify our position and are committed to effectively resolving this matter.
  
  Respectfully,
  ****** *******
  Director, Social Security Disability Claims
  Allsup
  **************
  

  Customer Answer

  Date: 10/16/2024

  Complaint: 22388834
  
  I have reviewed the business' response and am rejecting it because: the response says that someone has proactively contacted me, however I have not spoken to any one regarding a resolution from Allsup. If you could please contact me I would greatly appreciate a resolution.
  
  
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 10/22/2024

  Hello,

  I don't mind signing a release of information for Allsup , but I am not sure I want to release my entire health record and history from my physicians. Do you have a ROI for Allsup and not all of my doctors? Please let me know. Thank you.

  Kind regards,

  ******** *****

  Customer Answer

  Date: 10/27/2024

  I have included the grievance letter and the email correspondence between the attorney and I. This displays that they did not take any accountability and did not care . The manager *** said he will not do a grievance against his colleague and wishes me luck.

  Customer Answer

  Date: 10/27/2024

  Grievance email to Allsup and *** ********* the manager

  

  Business Response

  Date: 11/01/2024

  October 30, 2024
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: #********
  
  Dear *** or Madam:
  
  Allsup prioritizes exceptional customer service and takes any customer feedback,especially complaints, with utmost seriousness. Throughout our 40 years in business, we have successfully assisted over ******* individuals in obtaining their ************************************ (SSDI), ********* and veteransdisability benefits, embodying our commitment to True Help and Fairness, which are part of our values.
  
  Please note, due to the confidential nature of our client relationships, Allsup is unable to share specific customer information with the **********************. However,we are dedicated to addressing and resolving any issues directly. To this end,an Allsup specialist has proactively contacted the concerned individual to thoroughly address and resolve their issues.
  
  We appreciate this opportunity to clarify our position and are committed to effectively resolving this matter.
  
  Respectfully,
  ****** *******
  Director, Social Security Disability Claims
  Allsup
  **************
  

  Customer Answer

  Date: 11/01/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and I am done with this resolution. 
   
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:10/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I an Disabled and Allsup represented me in My Application for ****. They are the ones who accumulated and supplied all information and forms to SSDI on my behalf.I have requested a Paper copy of my File and am being denied.I do not often have internet access and I do not have a physical Computer.I an going to even privacy be having to do my phone Service as I do not have enough income as in not able to work. I should be entitled to a Hard Printed Copy of my Complete file as they were my Representatives at the time and on my behalf applied for the services. I am asking ALLSUP for a Paper copy of my claim and feel they should be legally required to send a Paper copy as requested due to ****** is extremely frustrating to be denied your own Medical Documents and Application Documents from your own Represenatives knowing they received compensation for my being a Client.I have already on 2 seperate occasions emailed the requests.I do not know of it is available online But, as I said I very often have no access to intent . Once in a while from a ************** for a few minutes while I am waiting for my appt.But I also could only access from a small cellphone and I do not have good eyesight abs don't comprehend well of I cannot treat it over again numerous times in front of me or be able to make notes .I am asking that a hard Paper copy of my Complete file including so documents that were given to them or sent to them on my behalf and any documents, notes etc that tver themselves find out or I find out for the application and a copy of ask they submitted on my behalf .I need EVERYTHING attached to my Claim as they were my Represenatives. I even have to have someone hero me wrote my emails and check them. So I need something printed to have access to ask my information. They do not want to supply my own information yet wavy me to refer people to receive $100.I would just appreciate what I should be legally entitled to by *** law Thenk you ****** T8nker

  

  Business Response

  Date: 10/11/2024

  October 7, 2024
  
  
  Better Business
  Bureau
  Serving Eastern
  Missouri and Southern Illinois
  Dispute
  Resolution Department
  211 N. Broadway,
  Suite 2060
  St. Louis MO
  63102
  
  
  Re: BBB Complaint ID: #22367331
  
  Dear Sir or
  Madam:
  
  Allsup prioritizes exceptional customer service and takes
  any customer feedback, especially complaints, with utmost seriousness.
  Throughout our 40 years in business, we have successfully assisted over 400,000
  individuals in obtaining their Social Security Disability Insurance (SSDI),
  Medicare, and veterans’ disability benefits, embodying our commitment to True
  Help and Fairness, which are part of our values.
  
  Please note, due to the confidential nature of our client
  relationships, Allsup is unable to share specific customer information with the
  Better Business Bureau. However, we are dedicated to addressing and resolving
  any issues directly. To this end, an Allsup specialist has proactively
  contacted the concerned individual to thoroughly address and resolve their
  issues.
  
  We appreciate this opportunity to clarify our position and
  are committed to effectively resolving this matter.
  
  Respectfully,
  Amanda Schmidt
  Director, Social
  Security Disability Claims
  Allsup
  (800) 854-1418
  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband ************************* hired allsup and I believe that they are defending social security rather defending them. They are telling him he won't get SSI because of his age ******************* is the worst he has asked allsup to take her off his case and they refused she is rude, she is giving incorrect information. He has referred a friend of his and they didn't even have the right last name they already worked on his case for two months they owe him a $100 and they need to send it to him it doesn't take 2 months to .check the referral. He want ***** back.

  

  Business Response

  Date: 08/28/2024

  August 28, 2024
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: # #********
  
  Dear *** or Madam:
  
  Allsup prioritizes exceptional customer service and takes any customer feedback, especially complaints, with utmost seriousness.Throughout our 40 years in business, we have successfully assisted over ******* individuals in obtaining their ************************************ (SSDI),Medicare, and veterans disability benefits, embodying our commitment to True Help and Fairness, which are part of our values.
  
  Please note, due to the confidential nature of our client relationships, Allsup is unable to share specific customer information with the **********************. However, we are dedicated to addressing and resolving any issues directly. To this end, an Allsup specialist has proactively contacted the concerned individual to thoroughly address and resolve their issues.
  
  We appreciate this opportunity to clarify our position and are committed to effectively resolving this matter.
  
  Respectfully,
  ***************************
  Director, Social Security Disability Claims
  Allsup
  **************
  

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this law firm and was then dropped as a client but I am now receiving letters and calls congratulating me for winning my claim. I tried calling them for an explanation and they just put me on hold. I need to know what happened with my case.

  

  Business Response

  Date: 08/14/2024

  August 14, 2024
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: # ********
  
  
  Dear *** or Madam:
  
  Allsup prioritizes exceptional customer service and takes any customer feedback, especially complaints, with utmost seriousness.Throughout our 40 years in business, we have successfully assisted over ******* individuals in obtaining their ************************************ (SSDI),Medicare, and veterans disability benefits, embodying our commitment to True Help and Fairness, which are part of our values.
  
  Please note, due to the confidential nature of our client relationships, Allsup is unable to share specific customer information with the **********************. However, we are dedicated to addressing and resolving any issues directly. To this end, an Allsup specialist has proactively contacted the concerned individual to thoroughly address and resolve their issues.
  
  We appreciate this opportunity to clarify our position and are committed to effectively resolving this matter.
  
  Respectfully,
  ***************************
  Director, Social Security Disability Claims
  Allsup
  **************
  

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Allsup to help me with my Social Security disability claim. I won the claim and in my contract they were only allowed to take $6000 as payment. Social Security overpaid them by $1200. And for almost a year, Allsup has come up with excuse after excuse after excuse on where my refund of the $1200 is, they refuse to send me the check. They claim that they have sent it to Social Security however, the people that I have spoke to at Social Security said that there has not been a check sent to them. I called again today and they acknowledge the fact again that they owe me the $1200 but again refused to send me the check for the money and claim that it has to go to Social Security. I know there is not the case because multiple people at Social Security had told me on multiple occasions that they need to directly cut me the check.

  

  Business Response

  Date: 08/09/2024

  August 9, 2024
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: # ********
  
  
  Dear *** or Madam:
  
  Allsup prioritizes exceptional customer service and takes any customer feedback, especially complaints, with utmost seriousness.Throughout our 40 years in business, we have successfully assisted over ******* individuals in obtaining their ************************************ (SSDI),Medicare, and veterans disability benefits, embodying our commitment to True Help and Fairness, which are part of our values.
  
  Please note, due to the confidential nature of our client relationships, Allsup is unable to share specific customer information with the **********************. However, we are dedicated to addressing and resolving any issues directly. To this end, an Allsup specialist has thoroughly reviewed the relevant case notes. We recognize the importance of ensuring our clients receive the funds they are entitled to. Due to an overpayment identified by the ******************************* the refund was remitted directly to them. As the *** has processed this refund, we recommend that the individual contact the *** to address any concerns regarding the disbursement. Please know that we remain committed to supporting and resolving any issues throughout this process.
  
  We appreciate this opportunity to clarify our position and are committed to effectively resolving this matter.
  
  Respectfully,
  ***************************
  Director, Social Security Disability Claims
  Allsup
  **************
  

  Customer Answer

  Date: 08/12/2024

  Complaint: 22079396
  
  I have reviewed the business' response and am rejecting it because:
  
  allsup tells you one thing and then the government tells you another. Its a never ending cycle of me not getting the money that is owed to me. All they need to do is cut the check to me instead of saying we sent it to social security who then tells me they dont have it. None of their checks have been received or cashed by social security. They need to make this right and pay me what they owe me.
  
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 08/15/2024

  August 15, 2024
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: # ********
  Dear *** or Madam,
  At Allsup, exceptional customer service is our top priority. We take customer feedback, including complaints, with the utmost seriousness. Over the past 40 years, we have proudly assisted more than ******* individuals in securing their ************************************ (SSDI), ********* and veterans disability benefits. This success reflects our unwavering commitment to the values of True Help and Fairness.
  Due to the confidential nature of our client relationships, Allsup is unable to share specific customer information with the ******************************, we are fully committed to addressing and resolving any concerns directly. To that end, we appreciate the opportunity to clarify our position and remain dedicated to resolving this matter effectively.
  For further clarification on the issue at hand, please refer to the following link: SSA Guidelines on Excess Fee Payments. The specific section to be highlighted is section C and states:
  When SSA WILL Pursue Recovery of an Excess Fee Payment
  Request that the representative refund the excess fee payment to SSA. The excess fee payment is a debt the representative owes to SSA, not to the claimant.
  This section outlines the protocol for handling situations where an excess fee has been paid, which may be relevant to the matter at hand. In addition, we have attached a copy of the cashed check to help the claimant follow up on this matter.
  Thank you for your understanding and cooperation.
  Sincerely,
  Respectfully,
  ***************************
  Director, Social Security Disability Claims
  Allsup
  **************

  Customer Answer

  Date: 09/19/2024

  My BBB complaint obviously worked because I have been trying since 2022 to get that check and now mysteriously it shows up. I appreciate the help. They didnt care and were hoping I would forget about it.

• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fake Company, calls nonstop, never leaves a voicemail, never answers the phone call just hangs up! Harassment calls for no reason for just Robocalling! This company keeps calling from different numbers back to back hours on end for no reason. Selling nothing, leaving no voicemail, no answering the phone, and all the caller ID numbers show its from this company.

  

  Business Response

  Date: 08/01/2024

  August 1, 2024
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  Re: BBB Complaint No. 22067171
  

  Dear Sir or Madam:
  
  Thank you for your message and feedback. To clarify, we have removed your phone number from our call list as requested. Additionally, we have ensured our opt-out number is working properly. You will no longer receive calls from us. We apologize for any inconvenience this may have caused.
  
  Thank you for the opportunity to respond, and we are available to answer additional questions.  
  
  Respectfully,
  *****************************
  Director, Allsup Employment Services
  **************

  
  

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very upset with how my case is being handled. Back in March/April when I was looking for an advocacy group to assist me with the filing Id my SSDI, the first question I asked them, before I even gave them my name was, do you work with ********, they are covering my fees for you to file my disability and their response was absolutely, we are partnered with ******** so we will get a referral from them, and they will pay your fees. I asked a second time when I had to esign my paperwork, and when I had to sign and agree to their fees, I asked why I had to sign this if ******** is paying them. They said This is customary, this is the fee that we charge, but in your case this is going to be ********* fee. I was then scheduled for a phone interview with my claims rep to go over my case and how she will be my go-to person for everything about my SSDI case. At this time I asked her also, and she also confirmed Allsup works with ********. This past Friday I was contacted by ******** saying that they still havent heard from Allsup And to contact them. Today I contacted them and got a call back stating that they now DONT work with ********. I wouldve never started this process with Allsup if I knew that they didnt partner with ******** to pay my fees. Now that I have been working with Allsup since March, I know its going to be difficult to just separate from then because I have gotten so far with them now. This is a text book definition for bait-and-switch. And the even more upsetting part is I referred my mom to you to help her with her disability case. What cant be done about this?

  

  Business Response

  Date: 06/12/2024

  June 11, 2024
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: # ********
  
  
  Dear Sir or Madam:
  
  Allsup prioritizes exceptional customer service and takes any customer feedback, especially complaints, with utmost seriousness.Throughout our 40 years in business, we have successfully assisted over ******* individuals in obtaining their Social ***************************** (SSDI), Medicare,and veterans disability benefits, embodying our commitment to True Help and Fairness, which are part of our values.
  
  Please note, due to the confidential nature of our client relationships, Allsup is unable to share specific customer information with the **********************. However, we are dedicated to addressing and resolving any issues directly. To this end, an Allsup specialist has proactively contacted the concerned individual to thoroughly address and resolve their issues.
  
  We appreciate this opportunity to clarify our position and are committed to effectively resolving this matter.
  
  Respectfully,
  ***************************
  Director, Social Security Disability Claims
  Allsup
  **************