Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ****************** because I was a state public servant. I already received a million calls from them. Last correspondence with the rep was if I sent her my benefit letter the case would be closed. Yesterday I received a letter from the *** stating all dealing with my *** disability would go through Allsup. I did not agree nor want this. I have been on the phone or chat 5 hours trying to get someone to talk with me besides customer service. They only indicated they will call me back sometime this week. *** thinks it is strange as do I. *********** never did any work for me.

  

  Business Response

  Date: 06/11/2024

  June 5, 2024
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: # ********
  
  
  Dear Sir or Madam:
  
  Allsup prioritizes exceptional customer service and takes any customer feedback, especially complaints, with utmost seriousness.Throughout our 40 years in business, we have successfully assisted over ******* individuals in obtaining their Social ***************************** (SSDI), Medicare,and veterans disability benefits, embodying our commitment to True Help and Fairness, which are part of our values.
  
  Please note, due to the confidential nature of our client relationships, Allsup is unable to share specific customer information with the **********************. However, we are dedicated to addressing and resolving any issues directly. To this end, an Allsup specialist has proactively contacted the concerned individual to thoroughly address and resolve their issues.
  
  We appreciate this opportunity to clarify our position and are committed to effectively resolving this matter.
  
  Respectfully,
  ***************************
  Director, Social Security Disability Claims
  Allsup
  **************
  

• Initial Complaint

  Date:05/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by my long term disability insurance company that they work with this company to help me thru my SS process which I already started on my own. I called them and the agent I spoke to advised that they received my file and was going to reach out to me about my case. She then looked into my records, and was like... Oh wait, we cant accept you due to certain factors. I asked verbatim... What factors? Its my right to know since your talking about me. She said certain criterias. I said I need more details. She said because your age, and your going to be out of work for a year. I said to her that you have no idea about my age vs. disability, and you have no idea about me not going back to work. I asked her, your supposed to be the ones to help people try to go back to work with the SS protection thats what your there for. I said to her, that's very very discriminatory. I advised that I would be filing greivance, and would be contacting my claims manager at my Long term because they are aware of my health issues that go beyond "just my age as a factor of denying my case, and not helping me at all trying to help me." How awful!! Discrimination.......

  

  Business Response

  Date: 06/05/2024

  May 28, 2024
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: #********
  
  
  Dear Sir or Madam:
  
  Allsup prioritizes exceptional customer service and takes any customer feedback, especially complaints, with utmost seriousness.Throughout our 40 years in business, we have successfully assisted over ******* individuals in obtaining their Social ***************************** (SSDI), Medicare,and veterans disability benefits, embodying our commitment to True Help and Fairness, which are part of our values.
  
  Please note, due to the confidential nature of our client relationships, Allsup is unable to share specific customer information with the **********************. However, we are dedicated to addressing and resolving any issues directly. To this end, an Allsup specialist has proactively contacted the concerned individual to thoroughly address and resolve their issues.
  
  Additionally, Allsup aims to follow the criteria set forth by the ****************************** (SSA) to evaluate disability claims,including age, medical conditions, and work history. For more information,please refer to the SSAs Disability Evaluation Process.
  
  We appreciate this opportunity to clarify our position and are committed to effectively resolving this matter.
  
  Respectfully,
  ***************************
  Director, Social Security Disability Claims
  Allsup
  **************
  

  Customer Answer

  Date: 06/05/2024

  Complaint: 21735829
  
  I am rejecting this response because: ************ wrote the BBB and said that they were going to reach out to me directly.  However, that was not the case.  I never received any notification from them other than the same generic response they sent back to the BBB.  The *** that was sent over does not even have my name in the letter and it does not even have anything to do with my situation personally.  They are trying to explain the company history.  We don't need that myself nor the BBB, what is needed is justice.  Justice meaning you do the right thing, and help those in need.  You don't act out with a fake face, or offer faith in the beginning and then turn your back and think its okay.  Its not.  You really need to get to know your individuals, and don't send a generic letter to them.  ************ is a joke, and you say you help nearly 400K in this situation.  I dont think its true, I think you may lead them to false promises and then you find out that someone is disabled, and lie.  You all must operate on fake funds.  If you say your helping the veterans how come there's so many that need help you can't help them... Probably because, they dont meet "your fake criteria's" like you told me.  If you want this case to close, then you may want address me by name in a letter and you may want to address me in a phone call.  I think that's only appropriate, as I read your generic letter that you send I am sure to everyone. 
  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/13/2024

  June 12, 2024
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: #********
  
  
  Dear Sir or Madam:
  Thank you for your response. We acknowledge your concerns and the feedback you have provided.
  Allsup prioritizes exceptional customer service and takes any customer feedback, especially complaints, with utmost seriousness. Throughout our 40 years in business, we have successfully assisted over ******* individuals in obtaining their Social ***************************** (SSDI), ********* and veterans disability benefits, embodying our commitment to True Help and Fairness, which are part of our values.
  We recognize that our previous communication *** not have addressed your specific concerns. Please note, due to the confidential nature of our client relationships, Allsup is unable to share specific customer information with the **********************. However, we are dedicated to addressing and resolving any issues directly. To this end, an Allsup specialist has proactively contacted the concerned individual on three separate occasions to thoroughly address and resolve their issues. Unfortunately, we were unable to reach them and only reached a voicemail.
  It is important to note that while Allsup strives to assist as many individuals as possible, we must carefully manage our resources to ensure we provide the highest quality of service to our clients. As a result, we *** not be able to accept every case. We understand this can be disappointing, and we encourage individuals to seek alternative resources or organizations that *** be a better fit for their specific needs and circumstances.
  Additionally, Allsup aims to follow the criteria set forth by the ****************************** (SSA) to evaluate disability claims, including age,medical conditions, and work history. For more information, please refer to the SSAs Disability Evaluation Process.
  We appreciate this opportunity to clarify our position and are committed to effectively resolving this matter. We encourage you to contact us directly to discuss your concerns further and find a resolution.
  
  Respectfully,
  ***************************
  Director, Social Security Disability Claims
  Allsup
  **************

• Initial Complaint

  Date:05/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting robocalls from **********. The message on my voicemail says something about disability. These calls are unsolicited and unwanted. These calls are going to my cell phone *********** is called something like Allsup. I am on the Do Not Call registry. I want these calls to stop.

  Customer Answer

  Date: 05/18/2024

  Not a repair issue.  This is a robocall issue.  *********** left voicemail stating something about disabilities.

  

  Business Response

  Date: 05/21/2024

  May 20, 2024
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  Re: BBB Complaint No. 21727241
  
  
  Dear Sir or Madam:
  
  Allsup ********** Services (AES) is an employment network that supports return to work benefits offered to nearly 8 million beneficiaries of Social ****************************** *** is committed to providing superior customer service, and we take the rare customer complaint very seriously.
  Since 2015, we have helped thousands of people with disabilities across the U.S. to return to work and protect their Social ***************************** (SSDI)benefits through the Ticket to Work program.
  
  To confirm, the ****************************** (***) has approved AES as an authorized-********** Network and as a service provider in the Ticket to Work program to reach out by telephone and mail to beneficiaries and inform them about the free benefits of this program.
  
  As such,the individuals we contact are customers of the *** and are eligible to participate in the Ticket to Work program. To help clarify, our contract as an ********** Network can be verified on the *** website, and the individuals contact information was provided by *** to AES. This is the ***s website where AES is listed: *****************************************;
  
  We are sorry and apologize for the inconvenience this individual experienced. When leaving a message, we provide an option for recipients to contact us and have their information removed by calling ************. With regard to this matter,our team has updated our records to confirm no further contact will be made through any channel of communication.
  
  Thank you for the opportunity to respond, and we are available to answer additional questions.  
  
  Respectfully,
  *****************************
  Director, Allsup ********** Services
  **************
  

  Customer Answer

  Date: 05/21/2024

  Complaint: 21727241
  
  I am rejecting this response because:
  Allsup can remove my phone number from their call list,  and stop calling me as a resolution.  The opt-out phone number provided in the response goes straight to voicemail, therefore, I am unable to do anything to opt-out.  Please note, my phone number is on the do not call list and these calls are a violation.
  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 05/21/2024

  May 21, 2024
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  Re: BBB Complaint No. 21727241
  
  
  Dear Sir or Madam:
  
  Thank you for your message and feedback. To clarify, we have removed your phone number from our call list as requested. Additionally, we have ensured our opt-out number is working properly. You will no longer receive calls from us. We apologize for any inconvenience this may have caused.
  
  Thank you for the opportunity to respond, and we are available to answer additional questions.  
  
  Respectfully,
  *****************************
  Director, Allsup Employment Services
  **************

  Customer Answer

  Date: 05/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These filthy stolen valor cosplaying perverts robocall and harass me several times a week. They claim they are authorized by the social security administration. On thing is for sure. I did not solicit their harassment.

  

  Business Response

  Date: 04/15/2024

  April 11, 2024
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  **********************************************************************************************
  
  Re: BBB Complaint No. 21556107
  
  
  Dear Sir or Madam:
  
  Allsup ********** Services (AES) is an employment network that supports return to work benefits offered to nearly 8 million beneficiaries of Social ****************************** *** is committed to providing superior customer service, and we take the rare customer complaint very seriously.
  Since 2015, we have helped thousands of people with disabilities across the U.S. to return to work and protect their Social ***************************** (SSDI) benefits through the Ticket to Work program.
  
  To confirm, the ****************************** (***) has approved AES as an authorized-********** Network and as a service provider in the Ticket to Work program to reach out by telephone and mail to beneficiaries and inform them about the free benefits of this program.
  
  As such, the individuals we contact are customers of the *** and are eligible to participate in the Ticket to Work program. To help clarify, our contract as an ********** Network can be verified on the *** website, and the individuals contact information was provided by *** to AES. This is the ***s website where AES is listed: *****************************************;
  
  We are sorry and apologize for the inconvenience this individual experienced. When leaving a message, we provide an option for recipients to contact us and have their information removed by calling ************. With regard to this matter, our team has updated our records to confirm no further contact will be made through any channel of communication.
  
  Thank you for the opportunity to respond, and we are available to answer additional questions.  
  
  Respectfully,
  *****************************
  Director,Allsup ********** Services
  *************
  

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I was searching on the Social Security Administration's website looking for "ticket to work" program. Allsup showed up. It "appeared" that this company is approved to be used for the *** program. I clicked on that link and gave my name and number. They called me, and talked me into going ahead with the program. She sent me an email with a link to a form for me to enter my SSN and to "SIGN" it. As soon as pressed submit, the entire document was gone. I asked for a copy of the document I just signed but rep informed that she would email me a copy and send it to me in regular mail. Never received anything from her (****, which I'm sure isn't her real name). I decided to look up reviews for this company and found all of these on BBB! She was telling me that I could be making $15-$18 an hour. Never told me how much of this money THEY would be taking AND never informed me that they would be taking ANY of MY money. I have sent multiple emails to them requesting to be removed from their program. I will NOT use them. What a pathetic company that SSA supposedly approved. I want them to remove me from their program. I do not with to use their "services", whatever they may be.

  

  Business Response

  Date: 02/09/2024

  February 9, 2024
  
  Better Business Bureau
  Serving Eastern ******** and Southern ********
  Dispute Resolution Department
  ***********************************************************************
  
  Re: BBB Complaint No. 21256943
  
  
  Dear Sir or Madam:
  
  Allsup ********** Services (AES) is an employment network that supports return to work benefits offered to nearly 8 million beneficiaries of Social ****************************** *** is committed to providing superior customer service, and we take the rare customer complaint very seriously.
  Since 2014, we have helped thousands of people with disabilities across the **** to return to work and protect their Social ***************************** (SSDI) benefits through the Ticket to Work program.
  
  Please understand that due to the confidential relationship that exists between AES and our customers, we are unable to release any information to the Better Business Bureau. To assist with this complaint, an Allsup ********** Services specialist has tried to contact the individual multiple times to address and resolve their concerns and left a callback number of ************** on February 7, 2024.

  Thank you for the opportunity to respond, and we are available to answer additional questions. 
  
  Respectfully,
  *****************************
  Director,Allsup ********** Services
  *************

  Customer Answer

  Date: 02/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have also contacted the ****************************** about this company and they represent.  The representative I spoke to at the *** advised that ALLsup was just using tactics to scare and intimidate me.  The *** rep told me to ignore ALLsup.  She told me that all people on disability get medical reviews in several years so that was no big deal and not a thing to worry about.  Thank you, ***.

  
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Persistant robocalls reminding me I am disabled - repeated mail contact reminding me I am disabled- I have blocked them in the mornings so they call from a different number in the afternoon-I block them in the afternoon so they call from a different number in the evening- I have called and demanded these contacts stop- they persist by saying they are not trying to reming me I am diasbled they are offering me a chance to go back to work. I have to live with my disability on a daily basis, I have to live with the fact I cannot return to my career of 40 years that I loved and miss. The mental anguish the repeated and avoidable reminders cause is making it difficult to deal not only with life but the prospect of death as I am in treatment for advanced cancer. I advised them on 1/18/2024 I will seek legal action if this gross negligence continues.

  

  Business Response

  Date: 01/25/2024

  January 25, 2024
  
  Better Business Bureau
  Serving Eastern Missouri
  and Southern Illinois
  Dispute Resolution
  Department
  *** ** ********* ***** ****
  *** ***** ** *****
  
  Re: BBB Complaint No.********
  
  
  Dear Sir or Madam:
  
  Allsup Employment Services (AES) is an employment
  network that supports return to work benefits offered to nearly 8 million
  beneficiaries of ****** ******** Disability Insurance. AES is committed to
  providing superior customer service, and we take the rare customer complaint
  very seriously.
  Since 2016, we have
  helped thousands of people with disabilities across the U.S. to return to work
  and protect their ****** ******** Disability Insurance (SSDI) benefits through
  the Ticket to Work program.
  
  To confirm, the ******
  ******** ************** (SSA) has approved AES as an authorized-Employment
  Network and as a service provider in the Ticket to Work program to reach out by
  telephone and mail to beneficiaries and inform them about the free benefits of
  this program.
  
  As such, the individuals
  we contact are customers of the SSA and are eligible to participate in the
  Ticket to Work program. To help clarify, our contract as an Employment Network
  can be verified on the SSA website, and the individual’s contact information
  was provided by SSA to AES. This is the SSA’s website where AES is listed: ************************************  
  
  We are sorry and
  apologize for the inconvenience this individual experienced. When leaving a
  message, we provide an option for recipients to contact us and have their
  information removed by calling ************. With regard to this matter, our
  team has updated our records to confirm no further contact will be made through
  any channel of communication.
  
  Thank you for the
  opportunity to respond, and we are available to answer additional questions.
   
  
  Respectfully,
  *****
  *********
  Director,
  Allsup Employment Services
  ***** ********
  

• Initial Complaint

  Date:11/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been inundated with robo calls for several months, sometimes twice a day. I am on the national do not call list and I have a paid call blocking app on my cellphone. Even so, they will still leave a voicemail with an automated recording and it's always the same thing. I have never asked for, inquired upon, nor am I an eligible candidate for their services.

  

  Business Response

  Date: 12/05/2023

  December 5, 2023
  
  
  Better Business Bureau
  Serving Eastern Missouri and
  Southern Illinois
  Dispute Resolution
  Department
  *** ** ********* ***** ****
  *** ***** ** *****
  
  
  Re: BBB Complaint ID: ********
  
  
  Dear Sir or Madam:
  
  Allsup
  Employment Services (AES) is a Social Security Administration (SSA) approved
  Employment Network that assists individuals who receive Social Security
  Disability Insurance benefits with the process of returning to work through the
  free Ticket to Work Program. AES is authorized to provide services in all 50
  states and U.S. territories by the SSA, and we make these calls to assist the federal
  agency with program outreach. AES is committed to providing superior customer
  service, and we take the rare customer complaint very seriously.
  
  When
  leaving a message, we provide an option for recipients to contact us and have
  their information removed by calling ************ and press 0 to speak to a rep
  or 2 to opt out on the recording, so we can remove their information. With
  regard to this matter, our team has updated our records to confirm no further
  contact will be made with this individual through any channel of communication.
  
  Thank you for the
  opportunity to respond and assist in resolving this complaint.
  
  Respectfully,
  ***** *********
  Director, Allsup Employment
  Services
  ***** ********

• Initial Complaint

  Date:10/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offered their services and as soon as they got their money they have treated the client poorly. They are condescending. No-one listens, no one returns calls and the only person they will allow you to speak with is Kim and she is rude, abrasive and does not listen. They sold a dream and delivered a nightmare. I am very ill and need surgery and they are of no assistance. The SSI office stated they are able to help me but they just treat me like trash and others need to be aware that this service is only for their financial gain and not to help the clients.

  

  Business Response

  Date: 10/27/2023

  Oct. 27, 2023
  
  
  Better Business
  Bureau
  Serving Eastern
  Missouri and Southern Illinois
  Dispute
  Resolution Department
  *** ** ********* ***** ****
  *** ***** ** *****
  
  Re: BBB Complaint ID: #********
  
  Dear Sir or
  Madam:
  
  Allsup is
  committed to providing superior customer service, and we take the rare customer
  complaint very seriously. In our 39 years of business, we have helped more than
  375,000 people to receive their Social Security Disability Insurance (SSDI),
  Medicare, and veterans disability benefits. True Help and Fairness are part of
  our core values.
  
  Please understand
  that due to the confidential relationship that exists between Allsup and our
  customers, we are unable to release any information to the Better Business Bureau.
  To assist with their concerns, an Allsup specialist has reached out to the
  individual to address and resolve their concerns.
  
  Thank you for the
  opportunity to respond and assist in resolving this complaint.
  
  Respectfully,
  ****** *******
  ********* ****** ******** ********** ******
  Allsup
  ***** ********
  

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a nuisance issue not a medical issue, and as such no medical information should be provided.
  
  Repeated robocalls from ALLSUP ************. Three examples are October 5 @ 1256pm, September 15 @ 1:08pm and September 26 @ 12:49pm. Recorded voicemails were left each time. The recording is threatening in that as someone who is MINE, it makes you fear SSDI benefits are being revoked. Additionally it certainly doesn’t help with your health and can even hinder it at times. The company has been repeatedly reported to the BBB for this exact issue and this phone number is distinguished as a robocall/spam when googled.
  
  In their responses to BBB ALLSUP states that Social Security Administration has approved them as an authorized-Employment Network and as a service provider in the Ticket to Work program; authorized to contact beneficiaries by telephone and mail to inform them about the free benefits of this program. Be that as it may, their robocalls are unwelcome, worded inappropriately, and do NOT offer a callback number to have their information removed (as they’ve also stated).
  
  Transcript of voicemail “We at ALLSUP have specialized in SSDI assistance for over 35 years and are here to help you free of charge press zero to speak to a return to work expert press two if you are not interested right now…”

  

  Business Response

  Date: 10/09/2023

  October 9, 2023
  
  
  Better Business
  Bureau
  Serving Eastern
  Missouri and Southern Illinois
  Dispute
  Resolution Department
  *** ** ********* ***** ****
  St. Louis MO
  ***** 
  
  
  Re: BBB Complaint ID: ********
  
  
  Dear Sir or
  Madam:
  
  Allsup Employment
  Services (AES) is an employment network that supports return to work benefits
  offered to nearly 8 million beneficiaries of Social Security Disability
  Insurance. AES is committed to providing superior customer service, and we take
  the rare customer complaint very seriously.
  
  We are sorry and apologize for the inconvenience this individual
  experienced. When leaving a message, we provide an option for recipients to
  contact us and have their information removed by calling ************. With regard
  to this matter, our team has updated our records to confirm no further contact
  will be made through any channel of communication. Also, we have started to
  review our messaging and will take the individual’s concerns into consideration
  during this process.
  
  
  Thank you for the
  opportunity to respond and assist in resolving this complaint.
  
  Respectfully,
  ***** *********
  Director, Allsup
  Employment Services
  ***** ********

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/12 custom er service rep lies about all these things. they tell me to do the wrong steps. they say that someone will call back.. no one does. they dont setup account for me. the agents on the phone are clueless. they they they schedule a call back in a week when days prior i was told there was a team and someone. no one can even send me an account setup email even though they say they will!!!! what f****** morons!!!

  

  Business Response

  Date: 10/05/2023

  Oct. 5, 2023
  
  
  Better Business Bureau
  Serving **************** and *****************
  Dispute Resolution Department
  ********************************************************************************************
  
  
  Re: BBB Complaint ID: ********
  
  
  Dear Sir or Madam:
  
  Allsup is committed to providing superior customer service, and we take the rare customer complaint very seriously. In our 39 years of business, we have helped more than ******* people to receive their Social ***************************** (SSDI),Medicare, and veterans disability benefits. True Help and Fairness are part of our core values.
  
  Please understand that due to the confidential relationship that exists between Allsup and our customers, we are unable to release any information to the Better Business Bureau.To assist with their concerns, an Allsup specialist has reached out to the individual to address and resolve their concerns.
  
  Thank you for the opportunity to respond and assist in resolving this complaint.
  
  Respectfully,
  ***************************
  Director, Social Security Disability Claims
  Allsup
  **************