Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose Allsup as my representative in applying for SSI/SSDI. I have multiple autoimmune disorders and waited a very long time for my federal hearing. The attorney that was assigned to my case was not prepared. He had no current medical records which I consistently reported to Allsup. The judge asked during the hearing where was the current info? All medical info submitted by Allsup was over 10 months old! I have tried contacting Allsup to report as well to follow up to insure my current records were sent to the judge and as well, file a grievance. I’ve tried the online chat, with now help or directing me to the appropriate case manager. I’ve called their 800 number and can not get through to anyone! Two hours on hold today.

  

  Business Response

  Date: 09/27/2023

  Sept. 26, 2023
  
  
  Better Business
  Bureau
  Serving Eastern
  Missouri and Southern Illinois
  Dispute
  Resolution Department
  *** ** ********* ***** ****
  *** ***** ** *****
  
  
  Re: BBB Complaint ID: ********
  
  
  
  Dear Sir or
  Madam:
  
  Allsup is
  committed to providing superior customer service, and we take the rare customer
  complaint very seriously. In our 39 years of business, we have helped more than
  375,000 people to receive their Social Security Disability Insurance (SSDI),
  Medicare, and veterans disability benefits. True Help and Fairness are part of
  our core values.
  
  Please understand
  that due to the confidential relationship that exists between Allsup and our
  customers, we are unable to release any information to the Better Business
  Bureau. To assist with their concerns, an Allsup specialist has reached out to
  the individual to address and resolve their concerns.
  
  Thank you for the
  opportunity to respond and assist in resolving this complaint.
  
  Respectfully,
  ****** *******
  ********* ****** ******** ********** ******
  Allsup
  ***** ********
  

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allsup Disability Services are a scam to get money for work you will be doing yourself. I filed for my disability in 2022. I was denied on a technicality. So my mother suggested iI call allsup. Allsup accepted my claim. But from that moment on i was basically doing the work on my own. I had to locate which social security office was handling my case. I retrieved my medical records and sent in all requested documents. All while trying to contact my allsup Representative who never called back. At this point I sent in a letter of dismissal but never received a reply. I have been in constant contact with my social security representative to resolve my own case. Allsup has taken money from my social security disability without doing the work they promised.

  

  Business Response

  Date: 09/15/2023

  Sept. 15, 2023
  
  Better Business
  Bureau
  Serving Eastern
  Missouri and Southern Illinois
  Dispute
  Resolution Department
  *** ** ********* ***** ****
  St. Louis MO
  63102
  
  Re: BBB Complaint ID: 20558163
  
  Dear Sir or
  Madam:
  
  Allsup is
  committed to providing superior customer service, and we take the rare customer
  complaint very seriously. In our 39 years of business, we have helped more than
  375,000 people to receive their Social Security Disability Insurance (SSDI),
  Medicare, and veterans disability benefits.
  Truly Helping,
  and Fairness are part of our core values.
  
  Please understand
  that due to the confidential relationship that exists between Allsup and our
  customers, we are unable to release any information to the Better Business
  Bureau. To assist with their concerns, an Allsup specialist attempted to reach
  the individual to address and resolve their concerns on various occasions,
  despite the efforts, the specialist was not able to get in touch with the
  customer.
  
  Thank you for the
  opportunity to respond and assist in resolving this complaint.
  
  Respectfully,
  ****** *******
  Director, Social
  Security Disability Claims
  Allsup
  ***** ********
  

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lawyer asked for documents from my Dr, on a Tuesday we had until the following Monday to submit the paperwork. I was fortunate enough to get a Friday at 4:45 appointment specifically for this important paperwork. The lawyer, ****** ****** gave me the wrong fax number. The documents were never received due to Andrew’s inability to provide me with the correct fax number subsequently I was DENIED my disability and Allsup dropped me like a hot potato. I told both Allsup and Andrew what happened. They had nothing to say.

  

  Business Response

  Date: 09/08/2023

  Sept. 8, 2023
  
  
  Better Business
  Bureau
  Serving Eastern
  Missouri and Southern Illinois
  Dispute
  Resolution Department
  *** ** ********* ***** ****
  *** ***** ** *****
  
  
  Re: BBB Complaint ID: ********
  
  
  
  Dear Sir or
  Madam:
  
  Allsup is
  committed to providing superior customer service, and we take the rare customer
  complaint very seriously. In our 39 years of business, we have helped more than
  375,000 people to receive their Social Security Disability Insurance (SSDI),
  Medicare, and veterans disability benefits.
  
  Unfortunately,
  many SSDI claimants are deemed not eligible. We understand the outcome can be
  disappointing, especially when expectations are not met. Our services are
  always free if we’re unable to secure a positive outcome. Accordingly, no fees
  were assessed, despite the time and guidance dedicated to this claim. True
  Helping and Fairness are part of our core values.
  
  Please understand
  that due to the confidential relationship that exists between Allsup and our
  customers, we are unable to release personal claim information to the Better
  Business Bureau. To assist with their concerns, an Allsup specialist reached
  out to this individual to address and resolve their concerns.
  
  Thank you for the
  opportunity to respond and assist in resolving this complaint.
  
  Respectfully,
  ****** *******
  ********* ****** ******** ********** ******
  ******
  ***** ********

• Initial Complaint

  Date:08/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company spokesman said program support disable return to work is supported work and communication forward payroll and advice client work ticket.
  I feel alone my disability is cancelled because the
  Company officials is not communicate with social security. Because o assigned work ticket social security must receive time sheets and end of employment. Delay in their process office very unorganized papers lost in email or mail. No hope working with the company o pray this change

  

  Business Response

  Date: 08/04/2023

  August 4, 2023
  
  
  Better Business
  Bureau
  Serving Eastern
  Missouri and Southern Illinois
  Dispute
  Resolution Department
  *** ** ********* ***** ****
  *** ***** ** *****
  
  
  Re: BBB Complaint ID: ********
  
  
  Dear Sir or
  Madam:
  
  Allsup Employment
  Services (AES) is an employment network that supports return to work benefits
  offered to nearly 8 million beneficiaries of Social Security Disability
  Insurance. AES is committed to providing superior customer service, and we take
  the rare customer complaint very seriously.
  
  Please understand
  that due to the confidential relationship that exists between AES and our
  customers, we are unable to release any information to the Better Business
  Bureau. To assist with this complaint, an Allsup Employment Services specialist
  has been in contact with the individual and their local Social Security office
  to address and resolve their concerns on August 1-2, 2023.
  
  Thank you for the
  opportunity to respond and assist in resolving this complaint.
  
  Respectfully,
  ***** *********
  ********* ****** ********** ********
  ***** ********

• Initial Complaint

  Date:07/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allsup is making unsolicited robo calls to my cell phone. I am on National Do Not Call Registry.
  
  Allsup is mailing me unsolicited material regarding their services.
  
  I want Allsup to remove my contact details from their data base and cease all calls and communications.
  
  Thank you

  

  Business Response

  Date: 07/12/2023

  July 12, 2023
  
  
  Better Business Bureau
  ******* ******* ******** *** ******** ********
  ******* ********** **********
  *** ** ********* ***** ****
  *** ****** ** *****
  
  Re: BBB Complaint No. ********
  
  
  Dear Sir or Madam:
  
  Allsup Employment Services (AES) is an Employment
  Network that supports return-to-work benefits offered to nearly 8 million
  beneficiaries of Social Security Disability Insurance. AES is committed to
  providing superior customer service, and we take the rare customer complaint
  very seriously.
  Since 2015, we have assisted
  thousands of people with disabilities across the U.S. in returning to work and safeguarding
  their Social Security Disability Insurance (SSDI) benefits through the Ticket
  to Work program.
  
  To confirm, the Social
  Security Administration (SSA) has approved AES as an authorized-Employment
  Network and as a service provider in the Ticket to Work program. We are
  authorized to contact beneficiaries by telephone and mail to inform them about
  the free benefits of this program.
  
  The individuals we
  contact are customers of the SSA and are eligible to participate in the Ticket
  to Work program. Our status as an Employment Network can be verified on the SSA
  website, and the individual’s contact information was provided to AES by SSA.
  This is the SSA’s website where AES is listed: ************************************  
  
  We apologize for any inconvenience
  this individual experienced. When leaving a message, we offer recipients the
  option to have their information removed by calling ###-###-####. In response
  to this matter, our team has updated our records to ensure no further contact
  will be made through any communication channel.
  
  Thank you for the
  opportunity to respond, and we are available to answer additional questions.
   
  
  Respectfully,
  ***** *********
  ********* ****** ********** ********
  ************

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25th and May 31, 2023 Allsup *** started calling mine and my husband's phone. Our phone will literally ring at the same time. The name shows up on my caller ID but just a number on his. They left a message on both phones giving the company name saying they were hired by social security to help ** get back to work. We never heard of this company before the calls started. Never agreed to have them call **. Both of ** have progressive disabilities that get worse over time.

  

  Business Response

  Date: 05/31/2023

  May 31, 2023
  
  Better Business Bureau
  Serving Eastern ******** and Southern ********
  Dispute Resolution Department
  ***********************************************************************
  
  Re: BBB Complaint No. 20120417
  
  
  Dear Sir or Madam:
  
  Allsup ********** Services (AES) is an employment network that supports return to work benefits offered to nearly 8 million beneficiaries of Social ****************************** *** is committed to providing superior customer service, and we take the rare customer complaint very seriously.
  Since 2016, we have helped thousands of people with disabilities across ******** to return to work and protect their Social ***************************** (SSDI) benefits through the Ticket to Work program.
  
  To confirm, the ****************************** (***) has approved AES as an authorized-********** Network and as a service provider in the Ticket to Work program to reach out by telephone and mail to beneficiaries and inform them about the free benefits of this program.
  
  As such, the individuals we contact are customers of the *** and are eligible to participate in the Ticket to Work program. To help clarify, our contract as an ********** Network can be verified on the *** website, and the individuals contact information was provided by *** to AES. This is the ***s website where AES is listed: *****************************************;
  
  We are sorry and apologize for the inconvenience these individuals experienced. When leaving a message, we provide an option for recipients to contact us and have their information removed by calling ************. With regard to this matter, our team has updated our records to confirm no further contact will be made through any channel of communication to either individual listed in original complaint.
  
  Thank you for the opportunity to respond, and we are available to answer additional questions. 
  
  Respectfully,
  *****************************
  Director,Allsup ********** Services
  *************

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** & *******************

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Allsup Inc (robo call) stating that medicare hired them to get me off of disability and back to work. I have been listed as disabled for going on 2 years and am waiting for a transplant. They called at 1:50pm EST from ************. The recording told me to press 1 to talk to someone about getting help to return to work. This call is unsolicited and I cannot return to work. I was not given the option to remove my number from any call lists.

  

  Business Response

  Date: 05/26/2023

  May 26, 2023
  
  Better Business Bureau
  Serving Eastern Missouri
  and Southern Illinois
  ******* ********** **********
  *** ** ********* ***** ****
  *** ***** ** *****
  
  Re: BBB Complaint No. ********
  
  
  Dear Sir or Madam:
  
  Allsup Employment Services (AES) is an employment
  network that supports return to work benefits offered to nearly 8 million
  beneficiaries of Social Security Disability Insurance. AES is committed to
  providing superior customer service, and we take the rare customer complaint
  very seriously.
  Since 2016, we have
  helped thousands of people with disabilities across the U.S. to return to work
  and protect their Social Security Disability Insurance (SSDI) benefits through
  the Ticket to Work program.
  
  To confirm, the Social
  Security Administration (SSA) has approved AES as an authorized-Employment
  Network and as a service provider in the Ticket to Work program to reach out by
  telephone and mail to beneficiaries and inform them about the free benefits of
  this program.
  
  As such, the individuals
  we contact are customers of the SSA and are eligible to participate in the
  Ticket to Work program. To help clarify, our contract as an Employment Network
  can be verified on the SSA website, and the individual’s contact information
  was provided by SSA to AES. This is the SSA’s website where AES is listed: ************************************ 
  
  We are sorry and
  apologize for the inconvenience this individual experienced. When leaving a
  message, we provide an option for recipients to contact us and have their
  information removed by calling ###-###-####. With regard to this matter, our
  team has updated our records to confirm no further contact will be made through
  any channel of communication.
  
  Thank you for the opportunity
  to respond, and we are available to answer additional questions.  
  
  Respectfully,
  ***** *********
  ********* ****** ********** ********
  ************

• Initial Complaint

  Date:05/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Allsup, started contacting me approximately 2 months ago, they will call several times a day and do not leave messages.
  
  Today I answered the phone and was able to connect with somebody they said they were calling me to see if I wanted to return to work. I asked how they got my information they said from the social security administration.
  
  6 years ago I was in a debilitating accident and became disabled I was in the construction industry I was placed on social security disability because I can no longer work.
  
  Allsup claimed the social security administration had hired them to contact me to help me return to work, I called the social security administration to verify this and was told it was not true.
  
  This company is just fishing for clients by telling them that the social security administration hired them, this is not true they are lying to people.
  
  The social security administration should sue these people for misleading the public, those of us who unfortunately are on SSDI because we have become disabled are already in the most vulnerable positions this company Allsup is taking advantage of that vulnerability by trying to scare us making us think social security is going to take away our benefits.
  
  The government needs to step in and hold this company accountable.

  

  Business Response

  Date: 05/26/2023

  May 26, 2023
  
  Better Business Bureau
  Serving Eastern Missouri
  and Southern Illinois
  ******* ********** **********
  *** ** ********* ***** ****
  *** ***** ** *****
  
  Re: BBB Complaint No. ********
  
  
  Dear Sir or Madam:
  
  Allsup Employment Services (AES) is an employment
  network that supports return to work benefits offered to nearly 8 million
  beneficiaries of Social Security Disability Insurance. AES is committed to
  providing superior customer service, and we take the rare customer complaint
  very seriously.
  Since 2016, we have
  helped thousands of people with disabilities across the U.S. to return to work
  and protect their Social Security Disability Insurance (SSDI) benefits through
  the Ticket to Work program.
  
  To confirm, the Social
  Security Administration (SSA) has approved AES as an authorized-Employment
  Network and as a service provider in the Ticket to Work program to reach out by
  telephone and mail to beneficiaries and inform them about the free benefits of
  this program.
  
  As such, the individuals
  we contact are customers of the SSA and are eligible to participate in the
  Ticket to Work program. We are aware of the confusion when Social Security
  employees are unaware of these efforts with regard to the agency’s program and
  providers such as AES. To help clarify, our contract as an Employment Network
  can be verified on the SSA website, and the individual’s contact information
  was provided by SSA to AES. This is the SSA’s website where AES is listed: ************************************
  
  We hope this information
  is helpful. We are sorry and apologize for the inconvenience this individual
  experienced. When leaving a message, we provide an option for recipients to
  contact us and have their information removed by calling ###-###-####. With
  regard to this matter, our team has updated our records to confirm no further
  contact will be made through any channel of communication.
  
  Thank you for the
  opportunity to respond, and we are available to answer additional questions.
   
  
  
  Respectfully,
  ***** *********
  ********* ****** ********** ********
  ************
  

• Initial Complaint

  Date:12/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Allsup to cancel their representation of me on November 23, 2022. They responded to me via email on November 28, 2022 stating "We have received your request to withdrawal your claim with Allsup. A technical expert will begin processing your request and send you an update via email/mail. Please let us know if you have any additional questions or concerns." I reached out to them again on December 7, 2022 asking for the documentation that the claim had been withdrawn. I received this response on December 8, 2022 "Thank you for the request. We are currently waiting to hear back from ******** before we close your claim. Once we receive permission from them, we will withdraw from your claim." I emailed Allsup to make them aware that the company, ******** that they mentioned has no legal authority to give permission as to which company/attorney that I use for representation in my SSDI claim and that they also had no legal authority as to whether I cancel representation or not. This is blatantly illegal to use these stall tactics and to send me misinformation that they are not going to cancel my services with them until they get permission from ********. I have called and sent numerous emails to the one named representation, Ms. ******* with Allsup for weeks and have received no response either. I instructed them not to conduct any business on my behalf other than to severe services and I have sent documentation to SSDI that they are not to communicate with Allsup as they are not my representative.

  

  Business Response

  Date: 12/16/2022

  Dec. 16, 2022
  
  
  Better Business
  Bureau
  ******* ******* ******** *** ******** ********
  ******* ********** **********
  *** ** ********* ***** ****
  *** ***** ** *****
  
  
  Re: BBB Complaint ID: ********
  
  
  
  Dear Sir or
  Madam:
  
  Allsup is
  committed to providing superior customer service, and we take the rare customer
  complaint very seriously. In our 38 years of business, we have helped more than
  375,000 people to receive their Social Security Disability Insurance (SSDI),
  Medicare, and veterans disability benefits.
  
  Please understand
  that due to the confidential relationship that exists between Allsup and our
  customers, we are unable to release any information to the Better Business
  Bureau. To assist with this complaint, an Allsup specialist spoke with the
  individual to address and resolve their concerns on Dec. 16, 2022.
  
  Thank you for the
  opportunity to respond and assist in resolving this complaint.
  
  Respectfully,
  ****** *******
  Director, Social
  Security Disability Claims
  Allsup
  ***** ********

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2021 I went on disability due to some mental health problems my job had independent disability with ******** during the process of having my claim approved I was informed by ******** that they used a comp called Allsup who would work with me every step of the way to file for SSDI and Medicare I am aware that this was voluntary but they made it sound like it could speed the process up, well that has been 16 months ago and my SSDI claim has still not passed the initial first step. The agent assigned to my case is ****** ******** ************* I spoke with her on Oct. 12th after many attempts trying to contact someone, at the time I didn't know who had my claim. I told of my concerns about the length of time it was taking and that I was no longer receiving benefits from ********. I turned 65 on Oct 5th and wanted to start drawing my SS and Medicare by that time however I can't do that according to the SS dept. because of this open claim. When I informed ****** that I had talked with SS she informed me not to believe anything they said and would just tell me what I wanted to hear. I finally asked to speak to her supervisor and she would not connect me but said she would have her * ***** call me but that has yet to happen. When I asked about the lack of communication she started rattling off dates of emails and there were 8 (2 were welcoming me 1} how to set up an app 1} how to contact them and the rest were questionaries' which I filled out as soon as I received them. After about 45min I did get out of her that my case had been given to an adjuster ** ******* first she said on Oct of 2021 then she said August of 2022. I can't get anywhere with this company and can't draw my SS or Medicare because of this. My last check from ******** was in Sept. 22 so right now I have $0 income , paying 675.00 for medical ins. I check my account with Allsup online for more documents it says no & my claim with SSDI has sat at 90% for over a year now can you please help

  

  Business Response

  Date: 10/21/2022

  Oct. 21, 2022
  
  
  Better Business
  Bureau
  Serving Eastern
  Missouri and Southern Illinois
  Dispute
  Resolution Department
  211 N. Broadway,
  Suite 2060
  St. Louis MO
  63102
  
  
  Re: BBB Complaint ID: ********
  
  
  Dear Sir or
  Madam:
  
  Allsup is
  committed to providing superior customer service, and we take the rare customer
  complaint very seriously. In our 38 years of business, we have helped more than
  375,000 people to receive their Social Security Disability Insurance (SSDI),
  Medicare, and veterans disability benefits.
  
  Please understand
  that due to the confidential relationship that exists between Allsup and our
  customers, we are unable to release any information to the Better Business
  Bureau. To assist with this complaint, an Allsup specialist spoke with the
  individual to address and resolve their concerns on Oct. 19, 2022.
  
  Thank you for the
  opportunity to respond and assist in resolving this complaint.
  
  Respectfully,
  ****** *******
  ********* ****** ******** ********** ******
  Allsup
  (800) 854-1418