Important information
- Customer Complaint:BBB has received consumer complaints about Allsup which allege receiving unwanted solicitation and robo calls, consumers having to do some of the work themselves, and difficulty canceling a contract. The company has addressed all concerns brought to its attention.
Complaints
Customer Complaints Summary
- 33 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started with Allsup in April of 2022. Now it is October and have been waiting for a week to talk to a supervisor. Allsup has wait times over 100 minutes and takes days to return a call, only to find out that it is a regular call taker sitting in their living room and unable to reach a supervisor. I was notified about a doctors appointment next month, but the date is on a Sunday???? I am trying to get clarification, but they do not respond!!!!!
Business Response
Date: 10/19/2022
Oct. 19, 2022
Better Business
Bureau
Serving Eastern
Missouri and Southern Illinois
Dispute
Resolution Department
211 N. Broadway,
Suite 2060
St. Louis MO
63102
Re: BBB Complaint
ID: ********
Dear Sir or
Madam:
Allsup is
committed to providing superior customer service, and we take the rare customer
complaint very seriously. In our 38 years of business, we have helped more than
375,000 people to receive their Social Security Disability Insurance (SSDI),
Medicare, and veterans disability benefits.
Please understand
that due to the confidential relationship that exists between Allsup and our
customers, we are unable to release any information to the Better Business
Bureau. To assist with this complaint, an Allsup specialist spoke with the
individual to address and resolve their concerns on Oct. 14, 2022.
Thank you for the
opportunity to respond and assist in resolving this complaint.
Respectfully,
****** *******
********* ****** ******** ********** ******
Allsup
(800) 854-1418Business Response
Date: 10/31/2022
Oct. 31, 2022
Better Business
Bureau
Serving Eastern
Missouri and Southern Illinois
Dispute
Resolution Department
211 N. Broadway,
Suite 2060
St. Louis MO
63102
Re: BBB Complaint
ID: ********
Dear Sir or
Madam:
Allsup is
committed to providing superior customer service, and we take the rare customer
complaint very seriously. In our 38 years of business, we have helped more than
375,000 people to receive their Social Security Disability Insurance (SSDI),
Medicare, and veterans disability benefits.
Please understand
that due to the confidential relationship that exists between Allsup and our
customers, we are unable to release any information to the Better Business
Bureau. To assist with this complaint, Allsup has sent a letter with additional
details and clarification regarding the next steps with their claim (as of Oct.
28) to this individual, using their address on file.
In addition, the
letter contains the direct contact information – phone and email address – for
their case representative. The individual is welcome to reach out at any time
with questions, and their case representative generally responds that same day
or within the next business day. We have taken these steps to assist with
communication and appreciate the opportunity to assist in resolving the
individual’s concerns.
Thank you for the
opportunity to respond and assist in resolving this complaint.
Respectfully,
****** *******
********* ****** ******** ********** ******
Allsup
(800) 854-1418Customer Answer
Date: 11/01/2022
Complaint: ********
I am rejecting this response because:
There is no information needed to provide numbers to direct people. The one 800 number that they provide is one of the largest problems of this company and not responding for days.
Sincerely,
**** **********
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