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Business Profile

Bankruptcy Attorney

Ostling & Associates Attorneys at Law

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bankruptcy Attorney.

Complaints

This profile includes complaints for Ostling & Associates Attorneys at Law's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ostling & Associates Attorneys at Law has 16 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transactions:
      May 12, 2023 ($300.00)
      May 17, 2023 ($300.00)

      Business was committed to provide legal services. However, I made the decision to request a refund for a second time via-email to the legal assistant on file October 17, 2023. My email was then forwarded to the business manager same day. On December 18, 2023, I also sent another email just to confirm that I was on the wait list for the refund but did not receive any response. Due to no response, I called the business at the end of December to confirm I was on the list, in which it was confirmed.

      I have been informed several times that the refund process can take up to 90 days, and that refunds are only processed once a month. However, based on the most recent date that I requested a refund (Oct 17, 23) it has been well over the 90-days. It is now February 21, 2024 and it seems as if I have been given the runaround in regard to my situation. The last employee that I spoke with was friendly and said she sent out an email to the owner for more information, but it has been almost two weeks since we had this conversation. I have tried to give grace, but I find it very unprofessional that I am always told to give them a call back regarding my situation when it really should be the other way around. All I ask of this business is for an honest and timely update regarding the status of my refund.

    • Initial Complaint

      Date:01/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July of 2023 I contacted Ostling requesting a refund on the deposit I put down in May of 2022. I was told at that time to allow 2-4 weeks for processing. In early December I had yet to receive the refund so I contacted them again. I was told the same thing again, wait 2-4 weeks for processing. In early January I had yet to receive the refund so I contacted them again. Yet again was told the same thing, wait 2-4 weeks. Each time I have only been able to speak with the receptionist even after several requests to speak to someone with authority. It does not matter what time of day I call, I always get the same response "nobody is available". I then ask for a call back and have never received one. I also have sent e-mails as well with the same requests.

      I can produce proof of phone calls made and of e-mails sent if needed.

    Ostling & Associates Attorneys at Law is NOT a BBB Accredited Business.

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