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Business Profile

Credit Card Processing Services

Capital Merchant Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Processing Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We canceled our merchant account many months ago. Today I just noticed that we're still being charged a $15.95 statement fee every month. My complaint is exactly the same as several other complaints here on the BBB. Expected resolution: Stock the monthly $15.95 ACH and refund any money taken from my account post cancel of merchant services.

    Business Response

    Date: 01/31/2024

    The only record we have of any request to cancel their services was received on January 30th 2024.  We have cancelled the services as requested and sent notice to the client.  If the client has a verifiable record of a previous attempt to cancel these services with our office, then a refund may be issued.  

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive an email from ******* *******, the Director of Client Relations, at Capital Merchant Solutions on May 11, 2021, informing me that the accounts with them would be closed as I had requested. Capital Merchant Solutions continues to withdraw funds from my bank account for their services despite the fact that I was told that my accounts with them had been canceled.

    I have tried calling their phone number and I am unable to speak with anyone there, as their phone system sends me to their voice mailbox. I have voice messages on their system, and I have not received any calls back. I have also emailed their main support email address explaining the situation and I do not receive a reply back.

    I want my accounts with them closed immediately and refunded all the money that they have taken from my checking account since May of 2021.

    Business Response

    Date: 04/24/2023

    As of today 04/24/2023, we have spoken to this client and identified the oversight which resulted in the issue related to their complaint.  The matter has been fully resolved, and a full refund has been issued. 

  • Initial Complaint

    Date:10/17/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been with the company as a consumer. I’ve called all numbers trying to cancel services and collect my reserves for the past month. No one has answered the phone, call me back after leaving many messages. I’m not sure if they are closed. I’m just trying to get more information

Capital Merchant Solutions, Inc. is NOT a BBB Accredited Business.

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