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Business Profile

Loan Servicing

EMVLP. LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EMVLP, LLC has had the servicing rights on my ***** **** Loan for years. On February 14, 2025 I made a payment on my loan through their call center and it was never processed. Apparently the servicing rights to the loan had been sold to a company called **** effective February 28, 2025. I found out several months later in June 2025 that the payment was never processed, the account was reported 30 days late to the credit bureau by EMVLP for the January payment. It was reported to Experian and Equifax. I have since contacted **** and EMVLP, made the payment that was never processed and asked them to correct the credit reports. Both companies are also currently reporting the loan as actively serviced by them with a balance due which ALSO violates FCRA. I have tried repeatedly to contact anyone at the company and have had no success

    Business Response

    Date: 07/02/2025

    Thank you for forwarding this inquiry to
    our team for review. Customer concerns are important to us, and we appreciate the opportunity to address
    them. We have reviewed the information presented and will respond directly to the customer,
    as appropriate.

EMVLP. LLC is NOT a BBB Accredited Business.

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