Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new home (built 2025) with a brand new Beko fridge. The fridge doesn't work. I keep getting passed off, rushed off the phone, and no answer to when the fridge will work. The ************ talks poorly and unprofessional. They can't help. So a brand new fridge, under warranty, is sitting in my house as the biggest paperweight as we live out of a cooler.

  Customer Answer

  Date: 06/03/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  Fiema *******

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Beko French Door Refrigerator from Kolhage's Appliances in key West 4 years ago. Model number BFFD362455 serial number *********. They recommended this company. I have used them for 15 years. I have written to BEKO on its ******** page and heard nothing back for over two weeks. I have been without a refrigerator for over a month and a half. Every part of this refrigerator has broken. Started with the ice maker then the fan then the compressor. I already wrote a check for $643.53 and it is still broken they sent a compressor and I was told its $400.00 for service. The owner of *******'s said to ask if you can pay for service installation and your company said NO. I was told by the owner to get another type from ********** because they are made only to last 3 to 5 years. I am taking care of a handicapped stroke victim in my home. I can not afford another new refrigerator and the response from your company ***** ******* said he will not cover service. If I pay $1000.00 to fix it and it is still broken I want your company to reimburse me that money or give me a new refrigerator. It is terrible that I should have to write to BBB about any of this information. I will never buy BEKO again if this is not resolved. My email is ************************ If you even understand the stress this is causing me you would do something more than I am sorry we cant help you. My cell number is ************.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Beko 30 " Pro-Style Electric Induction Range, PRIR34452SS, from a local appliance store. The purchase price was $3299 and it has a 2 year warranty. It was delivered to my home home about 6 weeks after purchase on 8/15/2024. It was delivered with an induction burner which was not working. The display read E9 - indicating the burner sensor was not working per the manual. A repair person from *********************** came on 8/29/2024 and was unable to fix the burner. He came without parts and I heard him, on a phone call, saying "it has to be fixed, its under warranty". I was told *********************** received a back-ordered part about 10/28/2024. I did not receive any contact for repair until 11/15/2024 - for 11/21/2024. On 11/21, It Works no showed. On 11/25/2024, 11/29/2024, 12/10/2024 It Works also set appointments with me but no showed. I was told that some of these appointments were scheduled when the part was in a city over 50 miles away and not actually available to the tech who was supposedly coming to my home. On 12/13/2024, It Works techs finally came to my home with the ordered part - but were not able to repair the burner with this part. On 1/17/2025, I spoke with customer service at the business were the purchase was made. That person stated the Beko customer service person had paperwork to approve replacing this stove as it "was reported not repairable by the service technicians" who had worked on it. 1/31/2025, It Works again set an appointment with me to have their techs come to my - again they no showed. Speaking with customer service at the local appliance store - who has been able to reach Beko, I was told "Beko says the stove is back in service and they will be ordering parts". After 5 months of not repairing this stove which was delivered broken, only 2 of 7 repair appointments kept, and the judgment of the techs that it cannot be repaired - I am requesting Beko replace this stove with an identical model.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a BEKO dishwasher from Topline Applicance in ********* **. In April 2024 the dishwasher was installed and began having serious problems. It is level and floods out the front, it shows illogical error codes.I was directed to the national complaint line for BEKO and it was a 3rd party vendor. They strung me along for several months with no solution to my problem. I contacted them at least 5 times. Finally, they put me in touch with the national SE Regional Manager located in ***************. He requested a picture of the serial number and the purchase invoice. I supplied both, and now he says the picture of the invoice is not complete - what? *** sent him another picture of the invoice with the charge and the invoice separated. I have no other documents from the purchase. I believe I am being treated poorly and given the run-around to run out the clock on the warranty. I want my money back or repair this machine so it works properly (it doesnt work!!!). The way Ive been treated is poor - I wonder why anyone buys appliances from this company in the **.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Beko stove from Furniture and Appliance Mart in Marshfield Wi on July 3, 2022 and have had nothing but trouble since day one. Furniture and Appliance Mart has been working with me dealing with repairs. Every major computer component on this stove has been replaced some a couple times. The techs have been in communication with Beko but will not replace this machine. They have been out here to the house making repairs at the direction of Beko. The last time they said they would replace the stove now we get emails and phone calls rejected from ***** the Wis regional rep for Beko. I have sent pictures of burnt food, videos of the stove taking over 45 to heat up to temperature. Some times it will work other times it wont! When you pay ******* for a stove you expect it to be consistent. I know the service department at furniture and appliance have been keeping get notes and I have all the messages about concerns and when things stop working. I want Beko to stand behind their product and replace obviously a machine that is a lemon. F&A have tried over and over again for them to get this situation taken care of with no solutions. I my self have called Beko left several messages for ***** to return my call with no return calls or emails.

• Initial Complaint

  Date:05/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new dishwasher quit working after 5 uses. Great difficulty with beko honoring the warranty in a timely manner. Local beko certified repairman said they cant get me in the schedule due to being too busy. Reported this to beko, they keep saying theyre working on it and they will get back with me, but I always have to keep calling them. Very slow and challenging trying to get them to honor my warranty.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim against Beko. I purchased 4 Beko appliances from Warners Stellian, ALL 4 are not functioning properly. I was told that these were high end appliances and that Beko had a wonderful 2 year warranty, both were gross misrepresentations. I was told that the gas cooktop had a safety features it does not. I was told that if the k*** was turned and the flame was out that the gas would shut off, it does not, and 2 k**** turn freely - a gross misrepresentation. The dishwasher was not installed properly and has a problematic control panel. It is very difficult to start it, and it will randomly shut off after it has been started and I will get up to dirty dishes. The double wall oven has a timer that is barely audible, and the control panel has issues. The refrigerators water dispenser leaks, the left door will not shut properly, the refrigerator and freezer are frosting up, and are off by 15 degrees. I was told these were high end appliances, a gross misrepresentation.I contacted WS and was told to deal directly with Beko. I reached out to Beko and gave serial numbers and details of all of the problems. I was told that I would be contacted. I did not hear from anybody. I reached out to WS again and was told that they would get someone to contact us from Beko - again, I heard nothing. I reached out to WS management and was assured I would hear from Beko - again I heard nothing. I finally heard from a different company that handles Beko warranties, and eventually a repairman came out. After looking at each of the appliances, he agreed that there were issues with all of them, but was unable to resolve them due to design flaws.I have been working hard for a resolution, and have been repeatedly lied to. I was lied to about the quality of the appliances, they are VERY poor quality. I was lied to about the facts of Bekos warranty, it is terrible. I have been lied to about being contacted. Bekos products and customer service are awful.

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refrigerator leaks. Beko Corporation does nothing to fix the issue. They give the standard response, and that is that they are waiting on parts, even though they don't even know what parts they are waiting on or need. They say they will call me back but NEVER do. I paid for an extended warranty for my appliance but I see that was a waste of money. I used the refrigerator for 7 months before it started leaking. I have had water turned off to the refrigerator since October 2023.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/17/2013 I ordered a ******** oven, model BERU 24100SS, from Homeclick.com. The oven has been in service since then in my home. It stopped working over a year and a half ago. I sent the following description of the problem to ******** support (same company)"My ******** glass top range + oven just started doing the following: Clock doesn't light up unless you turn the left dial to Defrost. Clock is off in other oven modes. When you turn left dial to defrost, the oven buzzes and the red light flickers, and the clock turns on and flashes 12:00. (You can set it, but it won't keep that time.) Range burners still work. Fan operates in oven fan modes, but temp control does not work and elements in oven do not heat up. I'm trying to find out if this sounds like a known issue."While researching the issue, I found that this model oven also had a potentially fatal recall issue, that I also needed to have addressed.I have been trying to find ANYONE who can service this oven. I spoke with ********************* in customer service who offered to connect me to an authorized technician. No technician ever contacted me. I called again and spoke with **************, and she directed me to *****************************, who is a regional service manager for Beko/********. I have been calling an emailing ******* for a year, but he has not responded. I tried calling ******** support again and the representative laughed at me and said "what do you want me to do? If he's not returning your call he won't return mine either."I have also emailed the executives at Arcelik, the parent company in ******, to no avail. I also tried tagging the company on ******* and got no response. I just want someone to come service my oven so I can cook for my family again. I am shocked that this company is allowed to operate with such a total disregard for safety and customer service.

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a dishwasher from Beko on 14 May, 2023 Rebate posted on Beko website entitled us to $80 off When we filled in the form, it said incorrect Complained to Beko who pulled the rebate offer, said it was incorrect, and uploaded a different one to their website.I saved a copy of their original offer - our purchase is valid, in date, no issues whatsoever.Cannot get a straighforward response from Beko as to why they are refusing to honour their ad.