Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Beko refrigerator from *********************** in November 2020. The refrigerator came with a 2-year warranty. ******** uses ************************* for warranty issues. Our ice maker stopped working in August 2022. We called GW and they came to the house on 8/16. ** told us a new ice maker was needed and that they would order the part. We called GW on 9/8 and were told the ice maker would arrive by the end of September. We heard nothing. We called GW on 10/3, 10/10, and 10/26 but no one could give us reliable status/date on our part. On 10/26 we asked GW what we could do to escalate the issue. GW suggested we call Beko ourselves, and they gave us part number ********** for reference. We called Beko on 10/26, 10/27, and 10/31. On 11/1 we spoke with Beko parts ***** Part ********** was in stock (US) and they were filling orders from October! They could not locate the order placed by GW.On 11/1 we called GW and explained what we had learned from ****. We were told GW would call us back. That did not happen.On 11/2 we called GW and were told GW call us back. That did not happen.On 11/3 we called GW and were told that the part had been located and would be received by GW on 11/9. We scheduled a service appointment for 11/10. On 11/10 we did not receive service. We called GW and were told that we were scheduled for service on 11/8 and that when the driver was loading his truck, he noticed the part was damaged. No one had called us to change the original service date from 11/10 to 11/8, nor had they called us to notify us of the damaged part. We were told that a replacement part had been ordered and a new service appointment was scheduled for 11/12.On 11/12 the service technician arrived at our home and declared that the replacement part was not the correct part. He said he would sit with his colleagues to figure out where the error is. He said we would hear from someone in the following days. To date we have heard from no one.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-2-2021 we purchased a BEKO wall oven from Top Line Appliances in **************, ** for $1,300 plus a 5-year warranty, total bill was$1,658.50.The oven did not function and in February we called for service. It was under manufacturers warranty. We were directed to call ****************** in ******* for repairs.****************** has been here 3 times since February, and have not been able to fix it, they keep getting the wrong part from the manufacturer.We decided to contact ****, have been told the part is on the way several times. At this point, if they dont have the part, we requested **** replace the oven, but cant get an answer from them.We are exhausted and frustrated.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported my refrigerator's compressor running constantly to Beko in 2020. The refrigerator was purchased in May 2019 by the seller of the condo I purchased in June 2019. In June 2022, the compressor quit working altogether. A replacement compressor was ordered and reported on backorder until August 26 2022. I've contacted **** several times via email with no response.