Reviews

This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ULTA Beauty has 1462 locations, listed below.

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  ULTA Beauty

  1000 Remington Blvd Ste 120 Bolingbrook, IL 60440-4708

  
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  ULTA Beauty

  2100 Arden Way Ste 121 Sacramento, CA 95825-2200

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  ULTA Beauty

  13499 S Cleveland Ave Ste 301 Fort Myers, FL 33907-7730

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  Ulta Beauty

  34940 Emerald Coast Parkway Destin, FL 32550

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  Ulta Salon, Cosmetics & Fragrance, Inc.

  409 Crossroads Blvd Cary, NC 27518-6895

Review Details

• Review fromEmily G

  Date: 10/22/2023

  1 star

  Emily G

  Date: 10/22/2023

  I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been received. Ulta still has not made this right and I am still without the product ordered and the money was never refunded nor did the manager or anyone follow up on this. After this gets resolved, if it does this is an account that will be closed and I will never shop there again. They are crooks in my opinion. I had been a long time customer and up until now had never received such horrible service.
  

  ULTA Beauty

  Date: 11/03/2023

  We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.

• Review fromSharla R

  Date: 10/20/2023

  1 star

  Sharla R

  Date: 10/20/2023

  I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days later and still they are saying wait for a call back. I have video cameras covering my property and no delivery, no refund, no supervisors available, no phone number or contact information for these elusive supervisors or corporate office can be provided, and the same repetitive customer service rep saying sorry, wait.
  

  ULTA Beauty

  Date: 11/03/2023

  Hi ******! We're sorry to hear that you had trouble with your order, we completely understand how frustrating this was for you. While it can take some time to partner with internal teams to look into orders that *** have been lost, we have verified that a refund was processed for your order. We appreciate your patience while we looked into this, your refund will be processed within 3-5 business days.

• Review fromER K

  Date: 10/16/2023

  2 stars

  ER K

  Date: 10/16/2023

  I was so excited to find a salon that I would be able to go to on the weekend. I had problems with the scheduling. I received a text stating if I did not confirm my appointment, it would be cancelled. I confirmed it via text. Then I received another message the next day saying it was cancelled even though I did what was asked and did confirm it the day prior. I tried calling and it was very difficult to reach someone before work and on some of my breaks. I finally reached someone and confirmed my appointment but then received another text the next day it was cancelled again. This happened about 3 times. I went to the cancelled appointment. This last weekend, my appointment was Sunday at 5:00. I was looking forward to my appointment. I was a bit upset still from my last appointment stressful situation and not to mention my last appointment for a short haircut and fill in hair color was almost $200. I asked why, the stylist told me she was a master stylist so it cost more. This was during my haircut. But back to this appointment Sunday, I never received a text until 3:15 or so that my appointment was cancelled. I was so frustrated because I waited all weekend. Of course when I call, I cannot reach anyone so I walked in around 3:30. The same stylist was there. I asked why I received the text cancelling my appointment. She said because I don't answer the phone calls to confirm my appointment. I told her I never received a call. I told her s can hear my voicemails. I didn't receive any calls form any phone numbers. I only received that last minute cancellation text. I left, I was lucky to go somewhere else the same day, less expensive, way nicer customer service and I finally got the haircut I asked them for the last 2 times and never got the haircut at Ulta that I really wanted. Thank goodness for this bad experience so I could find a stylist and company I likes better.
  

  ULTA Beauty

  Date: 10/17/2023

  Thanks so much for reaching out and sharing your experience with us, *** We always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointment. If you haven't already connected with our ***** Services team to discuss this further, please reach out at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method using the ***** Services center on our website.

• Review fromMichelle C

  Date: 10/15/2023

  1 star

  Michelle C

  Date: 10/15/2023

  Ulta has committed FRUAD! On Sep 15, 2023 I placed an online order and it was delivered to my neighborhood mailbox over the weekend. I did not receive the package, as stated placed in mailbox. I called ULTA customer service and they told me to wait a week and call again. I called 10 days later and gave me the run around that the package was delivered to the mailbox and theyd check with ***** I called 5 days later and asked to speak to a supervisor, since customer service was useless. I stayed on hold for almost an hour and customer service was not able to locate a supervisor to speak to. After 25 days, ULTA REFUSES TO HAVE MY ORDER RESHIPPED OR CREDITED ME BACK THE ** HASE AMOUNT. I have sent *********************************************** and also called ULTA a 4th time and I can not speak to a supervisor. ULTA HAS COMMITTED CUSTOMER FRUAD! There are other complaints online of ULTA TREATING CUSTOMERS IN THE SAME MANNER REFUSING TO RESHIPMENT OR CREDIT BACK THE PURCHASE AMOUNT. ULTA IS FRUAD!
  

  ULTA Beauty

  Date: 10/20/2023

  Hi ********, we understand how frustrating it would be to not receive a callback from a supervisor within the expected timeframe. We wholeheartedly apologize for this experience and we would like to thank you for your patience as our team worked to resolve this matter for you. We see that our team has been able to provide a full refund for this order. We appreciate your feedback as it allows us to improve our processes going forward. Thank you.

• Review fromDr. Susan C

  Date: 10/13/2023

  1 star

  Dr. Susan C

  Date: 10/13/2023

  I placed an order for almost $200.00 through the app. At the time, there was a free 23 piece gift set with a purchase of 150 or more, plus a 10 percent off offer. Neither was applied to my order. I called multiple times and finally received the 10 percent discount, but was told that they absolutely could not send me the 23 piece gift set. I have spent thousands at this store, and I do not understand why they couldn't have simply put the gift set in the mail as soon as they realized it wasn't included in my bag.
  

  ULTA Beauty

  Date: 10/16/2023

  Hi *****, we understand how upsetting it must be to not receive a Gift With Purchase. Please know that we are not able to add the gift to your order once the order has been submitted. Gift With Purchase offers are while supplies last and must be added prior to checkout. We're truly sorry for any frustration this may have caused you.

• Review fromBetsy E

  Date: 10/12/2023

  1 star

  Betsy E

  Date: 10/12/2023

  I wish I could leave no stars! I made a purchase at Ulta for $102.70 and the next day I returned the entire purchase. Two weeks later and I still havent received my money back. I contacted the store and they directed me to the main office. I dealt with pure stupidity at the main office only to be told that the refund was processed but not to the card that made the purchase. I received a call from the even more stupid store manager who informed me that the refund went back to a card number that does not belong to me. I informed her that it isnt my card and she basically called me a liar. She said the card was tapped for both the purchase and refund but my card is an EDD card and has no ability to be tapped for payment. The manager, ****, was worthless and rude. Anytime I pointed out that what she was telling me contradicts what the main office said, she told me that the main office doesnt have a clue what theyre talking about because they dont work in the store. Yet, her store directed me to the main office. I am now out $102.70 and some random person came up on my refund while fat **** is patting herself on the back thinking she is a good manager. I contacted my bank but they cant do anything since the refund didnt go to my card. I will never step foot in Ulta again and I hope they go out of business sooner than later.
  

  ULTA Beauty

  Date: 10/21/2023

  Hi *****, we understand your frustration regarding the length of time it has taken to receive your refund. We apologize for any confusion that occurred between our corporate and store teams as we worked to resolve this for you. We can confirm that a supervisor has put in a request for a check in the amount of your refund. We appreciate your patience and a member of our team will be following up with you via email once the check has been sent. Thank you.

• Review fromBb R

  Date: 10/11/2023

  1 star

  Bb R

  Date: 10/11/2023

  Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to call (3 times I might add) to speak to one of your home-bound customer service agents who basically could not be of assistance. So not only did I have to place more than 1 order, and call more than 1 time, but I am told now I have to wait 3 to 5 business days for the $ to return to my bank and to my gift card??? I needed my products today, not 3 to 5 business days from now. You guys have completely ruined my birthday and given me the worst experience I have ever had. I have NEVER had to do more than 1 transaction for any store to use THEIR gift card! This is ridiculous, a waste of time and energy, and in the end, nothing will change because you are a BIG company, and I am a il person whose $250 does not mean anything to your billion-dollar industry. From one of your "could've been" customers you take for granted.*****************
  

  ULTA Beauty

  Date: 10/21/2023

  Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience and understanding and we'd like to thank you for sharing your feedback.

• Review fromMegan T

  Date: 10/09/2023

  1 star

  Megan T

  Date: 10/09/2023

  Ulta wont let me check out and is giving me the M1 error code no matter what I do. Ive tried checking out via the app, online on a web browser, trying multiple payment methods and nothing works. The items I need are online exclusives and yet you wont let me order online. Also, my ***** worth of points are showing a value of $0. Why do you have multiple issues with your website and app? Just fix it, this is ridiculous.
  

  ULTA Beauty

  Date: 10/13/2023

  Hi *****, we're truly sorry to hear you've had trouble placing your order. We understand how frustrating this would be and we share your concern. We invite you to please reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method so we can take a further look into the issue with your points value, as well as ensure we are able to resolve the error you're experiencing at checkout as well. Thank you.

• Review fromCherie S

  Date: 10/07/2023

  1 star

  Cherie S

  Date: 10/07/2023

  I would make it a zero. Got an Ulta Credit card I use it and when I do I pay it off on time all in full all at once usually not even a week later because I build my credit that way. But it seems like every other time I go to use the card it shut off or suspended because they want to reverify security info like have me email my dl, ss card, and a copy of a bill or bank statement with my address. I have never had to go through anyhassle like this with any other cards. When you call for help and support the call center staff is rude and don't tell you anything and when you start to ask any questions they go I don't know what to tell you your cards suspended for security concerns I can't hive you anymore information and if your going to keep asking questions I can't answer I'm going to disconnect the call there's nothing I can do wait for your letter in the mail. Now I'm realizing getting this card was a huge mistake everyone told me not to get store specific cards, but dumb me was like oh we love ulta if it's just the one card and it'll help my credit. Wrong if you don't have it don't do it don't get this card it's a joke. I can't even cancel it now if I wanted to because I don't want to take that hit to my credit. Please please please I'm advising you do not get n ulta card I don't care if you shop there every day and spend thousands of dollars there use a different card to pay. You still get your rewards points regardless weather you got the card or not. I was just going to make an $800 purchase not now I'm not. I'm going to go look on Sophora and Yankee candle for my stuff thank for nothing Ulta joke of a card.
  

  ULTA Beauty

  Date: 10/12/2023

  Hi ******, we are sad to hear that you had a negative experience while using your Ultamate Rewards Credit Card. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We will follow up with your concern via email, and hope your next experience at Ulta Beauty will be a positive one!

• Review fromDerya Y

  Date: 10/06/2023

  1 star

  Derya Y

  Date: 10/06/2023

  Hi my name is *****. Although the products I paid for were not delivered, the system shows them as delivered. My husband and I called customer service many times. But the problem was never solved. My husband is tired of helping. My English is not enough to talk to customer service!!!! $45 is not a small amount of money. Please, please solve the problem. If the problem is not solved, I will report you to the authorities.
  

  ULTA Beauty

  Date: 10/08/2023

  We can see how upsetting it could be to not receive your order, *****. We will follow up with you via your email to resolve this issue. Have a great rest of the day.