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Business Profile

Insurance Claims Processing

National Claims Services, INC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction:Started on 7 Jan 2024 Present.The amount of money you paid the business:N/A This is processing a permanent change of station moving damage claim (determining how much will be provided to me for compensation of damages while moving from **** to ******* for active-duty military service. What the business committed to provide you:A fair evaluation of the damages my household goods received, then provide a fair compensation value based on the full replacement cost of the damaged item. (Attached email string First Email String_Military HHGS_ Claim Info R24737 (Action Required) and MSG ************ Claim Breakout)What the nature of the dispute is:Unfair evaluation of damaged items. (Attached email string Second Email String_Military HHGS_ Claim Info R24737 (Settlement))Whether or not the business has tried to resolve the problem:An attempt to provide rebuttal was submitted and I was told to wait while it gets investigated, but have not heard anything since March 5th, even after reaching back out on April 20th. Account / Order / Tracking Number:Claim number R24737.Note: The links in the first email string PDF do work and will open the site that has all the damage photos uploaded and that were provided to the claim adjuster for review when everything started in January. The "breakout" PDF shows the total compensation requested at $5,751.97 vs. the amount recommended for replacement in the seconde email string PDF only at $1,141.11, which is highly undervalued based on all the many items that were damaged during this military move.

    Business Response

    Date: 05/20/2024

    Good morning MSG ********, 

    Thank you for bringing this matter to our attention. I have discussed this complaint with the Claims Adjuster assigned to your shipment - and she will be in contact with you shortly to address the rebuttal that was sent to our office on 3/5/2024. I have asked her to copy me in on her reply - that way, you have my direct contact information. Once you receive and review the update, I would suggest that you accept the items you are in agreement and transfer the other items to the MCO if you believe we erred - both actions need to be completed in DPS. This way, we can pay you for the items we are in agreement with and the others can be handled directly between you and the government. 

    Thanks again, and we will be in contact shortly. 

    ************************************, VP of Claims and Customer Service 

    Customer Answer

    Date: 05/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is will work in the mean time, even if it is not the most optimal solution for a military family.   

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since August 2022 to present day, I have experienced a complete lack of support from National Claims Services **** They were tasked to oversee the deficiencies of the National ************* and the difficulties it had caused due to lack of communication when handling my shipment. Mr. ************************ the claims adjuster, failed to communicate the courses of action available (and not) due to the failed delivery of my shipment. He then started to under-mind the consequences my family and I had to endure due to being without any communication or shipment for 3 weeks past the original delivery date. ****************** seems to be unmoved about the military lifestyle and frustration of ensuring all shipments make in the scheduled time to allow us to start living in a full household.

National Claims Services, INC is NOT a BBB Accredited Business.

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