Complaints

This profile includes complaints for United Nation Van Lines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  United Nation Van Lines

  Burr Ridge, IL 60527

• 

  United Nation Van Lines

  1031 Arden Way Sacramento, CA 95815

• 

  United Nation Van Lines

  470 Olde Worthington Rd Ste 200 Westerville, OH 43082-9127

• 

  United Nation Van Lines

  1731 Howe Ave Ste 243 Sacramento, CA 95825-2209

• 

  United Nation Van Lines

  6963 Power Inn Rd Sacramento, CA 95828-2402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with the services provided by ********************************************* during my recent move from ***********, ********** to ************** on April *******. I engage your company in good faith for a smooth and professional, moving experience. However, what transpired left me deeply disappointed, and seeking resolution.During a zoom call with **** *******, I clearly outline the items that needed to be removed from my apartment. I also recorded that zoom call. Despite this, the movers arrive with a small truck and only took half of the agreed-upon items. Not only were they behavior, rude and disrespectful, but I was charged the full amount of the move $8476.47 despite only receiving half the service ********** add insult to injury, I received the call requesting a tip for the driver who was involved who was not involved in the incomplete move. This lack of professionalism and disregard for customer satisfaction is completely unacceptable. Furthermore, the negligence displayed by leaving items behind has caused additional inconvenience, including Unexpected travel, expensive and damages to my property, such as a functioning fireplace.I have attempted to address these issues with your company to know avail. No meaningful effort has been made to rectify the situation or compensate me for the sub standard service I receive. Therefore, I have no choice, but to pursue legal action to recover, have the payment made, cover cost incurred due to the incomplete move, and see restitution for the damage caused.I implore you to take this medicine seriously and respond promptly to resolve these issues before further action is taken. I trust that you will understand the urgency and importance of addressing these concerns to maintain your companies, reputation and integrity.I look forward to a swift and satisfactory resolution SincerelyStanicia HaynesSent from my iPad

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ******* to *************** ****** in August of 2024. I used this company to transport all my possessions cross country from ******* to ****** and upon my belongings arriving in ****** some of my items were either stolen or missing. I've attempted to resolve this issue with the company but to no avail. I've even asked the company to allow me to file a claim with the insurance that I have in place for restitution on the missing or stolen items that they were responsible for. The company position was that I signed for receiving these items, My position was that I signed for receiving the boxes that the items were supposed to be in but upon unpacking I discovered that the items were not in these boxes. The company final restitution offer was $165.00 and that was for the items that were broken during the transportation of my belongings. I received a check in the mail from the company yesterday but I refuse to cash it and sign off on this transaction. I estimate my losses to be from $2,000 to $2,500. I had major items missing such as ********* Xbox ,PS5,IPOD and other electronics. This $165.00 that they are offering me is an insult to me. Since I paid for insurance to cover incidents that may arise such as this ,why can't I be reimburse for my lost. from this company.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid over ********* to ********************************************* moving company to have our belongings moved from **** and ******* to **************. They use third party services to help with parts of the move. I was told I would need to pay an additional ***** but instead they are now requesting another ****** for those services that is overbilled based on time worked and the damage they did to the items. The invoice they sent is vague and I have tried to work with united but havent gotten anywhere- or even a phone number to work with someone to resolve this. I would like the new charges to be accurate based on work completed and to take account to the damages they caused. For example- they charge per hour and one of the charges is 120$ to take a tv off the wall that took them no more than five minutes to do. It did not take a full hour. Another charge was again for the canopy bed that was destroyed by their team and saying it took them an additional 2 hours to put together. The gentlemen that were at the house did not fully assemble the bed and spent the majority of the time at my house out smoking in their truck/ took three separate times to readable the treadmill since they didnt do it correctly.

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a moving estimate and was told it could be adjusted down if I manually packed items prior to the move. I did this using my own money for supplies and time for labor. I contacted the business multiple times prior to the move date to re-estimate. They did not respond. After the move they refused to pro-rate because they said the estimate was actually binding. In the inventory they also took credit for packing boxes that had been packed several years before by a prior mover and never unpacked. These boxes clearly had the original movers inventory tags applied with the current move tagged on top of it. They used these overstated boxes to claim it was ok that the estimate wasn't adjusted down because the initial packing estimate was too low anyway. I provided an updated inventory of the boxes actually packed and photos of the boxes they claimed credit for but they said it didn't matter. On a side note, the moving service was also bad. Three pieces of furniture and one box never arrived. My TV was also packed in a TV-only boxes with a bunch of other items and arrived damaged. These issues were addressed, but shows the moving service has issues.

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired United Regions Van ********************** to move my furniture and clothing across country and I paid for expedited delivery with a delivrery date of February 15/16. After paying the sizeable deposit I am being told that they won't be delivering on that date and have no delivery date planned, thus holding my goods hostage. They will also not let me get another company to pick up my goods.****

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************************* packed and loaded my shipment in ********, ** in February 2023. They kept the items in storage in ******** and then agreed to deliver them to *********, ** in July 2023. When the movers came to our new home in ** there were multiple boxes missing on the bill of lading (that the movers said weren't even available when they picked up that morning to deliver). In addition to multiple boxes not being available, there was damage to multiple high value items (refrigerator, monitor, dining chairs). Items were clearly repackaged from when they left our home and we signed the documentation and when we finally received them. For example, the fridge had the doors removed, handles removed, screws missing all of which caused damage to a fridge that was less than 2 years old.Lots of items also arrived "loose" - outside of boxes that they were supposed to be in. This included all large items such as couch cushions and lots of garden-related items like shovels, forks, loppers. Some items were found in the moving truck after delivery was supposedly complete and only after we mentioned it to the movers.We bought full insurance with United. There were some professional repair people that came to assess the damaged items first and they fixed one item and we received their assessment a couple of months after the claim was first made. The claims team tried to short change us for many items, denying the extent of the damage, claiming items could not have been in the boxes marked as lost. In the claims process we were also passed back and forth between what we thought were two different United teams but there was some difference between them that was never explained to us. Part of the claim was being seen by one team and part by another and it wasnt clear why.United acknowledged that items were delivered loose which shouldnt happen yet none of the claims were re-assessed.

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ************************************************* contracted for my move from my homestead in ***** to Georgia. At the origin the movers were rude to my wife and the woman we had cleaning as the house was cleared out. They also left the doors to the house open allowing chickens into the house. The chickens knocked over a potted plant which was ruined and roosted on my wife's heirloom baby grand piano. The piano was scratched and defaecated on. My belongings were put into storage while I looked for a new home in Georgia. The entire contents of my barn from ***** were not delivered to my new home. This was primarily agricultural equipment. On top of this half of my childrens' bed was missing (This was discovered by the movers who were attempting to reassemble the bed). An antique rocking horse had its tail broken off. A crockpot was shattered, and the piano was further damaged. I am also missing my child's power wheel and a KitchenAid stand mixer.I filed the claim as instructed. The total amount of the claim was just under $10,000. I was issued a check for less than $500. They denied the piano due to pre-existing damage (which was caused by the movers) they denied the bed because it wasn't claimed at delivery (though it was the movers themselves who discovered that most of it was missing) and they approved a couple of other items in what I can only assume was by arbitrary choice. There was clearly no investigation into the missing items.

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State to state move from ********* ** to ***********.Originally contracted through *************************************.********* packed up our items in boxes in **********,my wife was present when this occurred.The Moving truck broke down in ****** after we were waitng at ** for arrival so we had to absorb the travel costs twice.However when the truck broke down in route at some point our stuff was put into storage in ********* until we could reschedule appt to receive our stuff.When things were finally delivered many of our items were destroyed ,broken and or water damaged,in fact many of our items were no longer even in boxes or packed as they had been when they left **********.We filed a complaint for item loss with moving company but they wouldn't even come to look at our damages instead asking us to send them pictures of the claimed items which we did.They offererd **** as settlement and we were unhappy with the offer and went into arbitration,our estimate to replace like for like items was over 40000,arbitration occured and about 1 year later they said that the neutral arbitration came to the same conclusion as the moving company and the exact same settlement offer was put forth.My vintage Rotel stereo equipment was destryed as well as 2 custom built competetion pcs that I had built.they offered us nothing for this.We were required to pay moving insurance as out item list was estimated at over 100000,They destryed many items that cannot be replaced,its not like a bed these electronics were special and they offered us no credit at all for them saying that they were not damaged by mvoing our items several times prior to delivery and the items were unboxed on arrival even though my wife witness the items being packed and boxed at the pick up address.We have all correspondednce and documentation from this move including the aribitration section and I can provide what you need,but with everything is a few hundred pages

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with ************************************************* to move my things from ******** ** to *********** ** (contract #U6-9403-3) The move from the house to ************************************************* contractor *** Moving went smoothly. My things were being moved into a storage unit in *********** **. *** Moving then hired another company to move the items to **. The moving truck was to arrive at 8 am (this time was communicated to me by the driver) on June 27th. I arrived at the storage unit and waited for the truck. He called to say he wouldn't be there until noon. I drove home and returned around noon. When the truck arrived, there was one person to unload the truck. The driver claimed that another person was coming from United in ***********. When they didn't show, I called *********************, the relocation coordinator I had been working with to find out what happened to the other person. She checked and called me back and said no other person was coming. She talked to the driver and he stated that he could handle it. ***** claimed that United policy was for the driver to have the right amount of people to handle the job on the truck and United would not provide a person. One person to move my furniture which included a love seat motorized recliner, a $5000 dining room set and many other pieces in a 2 bedroom house. I couldn't watch how the furniture was placed in the storage unit because I felt I had to watch and be there to help if he ran into any trouble. It took him 5 hours to unload a truck and put in a storage unit 100 ft away. When I called United to complain they absolved themselves of any responsibility as it was handled by *** Moving. When they talked to the driver's company they thought it was reasonable to have only one man and for it to take 5 hours. I paid $10,115 for this move and it was not worth it. It should be United's responsibility to ensure that the move is done properly. I am requesting a discount on this move as it did not come close to being worth $10,115.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 9, 2021...ref: E5558233 I am STILL missing my brand new WELL TAPED / OVER TAPED BOXES from my shipment out of 115 boxes. I personally packed 110 """NEW BOXES FROM LOWES / AND ******* With 8 ig them be HEAVY DUTY OVER TAPED BOXES of all my good baking pans, Pizza Stone, Some clothes, cookie pans, antique ************* pot and grinder, deco pillows (4), bed pillows ( new 2 ), blankets (2), throw blankets (2), etc and the 5 boxes THEY packed almost everything was broken jelly jars, open syrup containers, canned goods thrown on top and was smashed and leaking all over my new house floors. I had to throw alot away. I have tried and tried to email them..NOTHING. THE DRIVER ( ****** )WAS INFORMED and he let me talk to front desk **** but ****** had been fired and they knew nothing about any of this. THE driver was from ****** and he knew IT WAS MANDATORY ALL OF THESE BOXES GOT HERE, as we sold everything before we temporarily moved into our apartment until ******* house was ready. ****** knew to separate my stuff from his LAS CRUSES LOAD. He frigging lied...IT was definitely left for them to take and use. I AM ABSOLUTELY FURIOUS. I have had to replace everything....slowly and still can't find some if the same quality I had.Thank you for listening. The emails keep being returned to me when I use the one on my invoice. Nothing absolutely nothing REF: E5558233 INVOICE ****** ****** ICC MC ****** REP: ************************* JOB **** cf *******************************