Complaints

This profile includes complaints for United Nation Van Lines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  United Nation Van Lines

  Burr Ridge, IL 60527

• 

  United Nation Van Lines

  1731 Howe Ave Ste 243 Sacramento, CA 95825-2209

• 

  United Nation Van Lines

  1031 Arden Way Sacramento, CA 95815

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  United Nation Van Lines

  470 Olde Worthington Rd Ste 200 Westerville, OH 43082-9127

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  United Nation Van Lines

  6963 Power Inn Rd Sacramento, CA 95828-2402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired ************************************************* to move from ****** ** to ****** ******* with putting our items in storage while we were looking for a home. We paid them over $16,000 to move and store our items. We took delivery in ****** on 2/27/2022 and many of our items were damaged, broken and had two boxes missing. We bought additional insurance that would cover us for $10,000 of damages. The insurance allowed us to file within 9 months of the delivery date and our claim was filed on 10/10/22. They required multiple steps and documents which were not outlined in the process but everything had been filed by the middle of November. There were some classification recategorization that needed needed to occur so the person we were working with pulled the claim so she could then put them into the system correctly. She then waited until after the deadline of 11/27/23 to refile the claim even though they had received all of the information from us multiple times. I have numerous emails detailing the correspondence and pictures that were sent to them. We are looking for reimbursement of our damaged and missing items. I have attached the correspondence with CSI for documentation including our bill of landing. I have pictures of all of the damaged items but included a listing of them with the estimated value. We are only looking for reimbursement up to $10,000.

• Initial Complaint

  Date:12/04/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My belongings were picked up on November 22,2022 by two individuals that were five hours late for the pick up. I incurred two nights in a hotel due to their failure to arrive on time. They requested drinks and used my personal bathroom. They left stating I would receive delivery November 30,2022. The first delivery date had been quoted as November 25. I was contacted on at 5 pm Saturday December 3,2022. The delivery wanted to arrive on Sunday. It was too late to go to the bank. On Sunday I had a horrendous experience trying to get cash to give them or they refused delivery and would charge me $650. The supervisor was rude. The two gentleman arrived and I am enclosing pictures of the shape of my belongings. Completely destroyed boxes, opened boxes and broken / missing items. They also ran into the walls at my apartment which will cost me additional money. I was able to get a video of an open box as he took it off the dolly so it is well understood it arrived in this condition. They increased charges stating additional fees. They should not be in any customer service industry. I have slept on a floor for ten days when my belongings should have been here. Now my belongings are destroyed. And some are missing. I have had to purchase additional items that I would not, spent two nights in a hotel and will have to replace other items. I am seeking repayment for these terrible services. In full. *************************** ************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed on a price per a very long phone conversation that detailed items we were packing to move. Then we took a couple of things off (outdoor patio set, entertainment center, we left probably 15 boxes of stuff and about 7 laundry baskets). The company gave us 2 days to pick up. When the driver got there, before loading anything, he said it was 300 cubic Sq ft more than we said. I said I don't know how you can know that when you haven't loaded anything. Then he sat in his truck for 3 hours. Finally the office got ahold of him and he loaded. At the end he said 300cubic Sq ft more than we thought. Of course to charge me more money than we agreed on. A few days later I get a text saying the driver needs our address and the rest of the money for the move. That's not the agreement which was pay 20% at pickup, 60 % at storage, and 20% at delivery. Also, they wanted me to zelle them the money when I did a check over the phone. Our bank said do not zelle them, they can do a check over the phone again. So we decided to put our stuff in storage for 2 weeks and get our house situation lined up. I asked how hard it would be to get the stuff out of storage and the lady told me not hard at all, u just call and give us the date and we will schedule it. When we called 1 wk later to schedule our delivery, they then told us 17 business days. So I will not have my clothes for interviewing, I will not have my kitchen things for Thanksgiving. This is the worst company to use. And I called and asked to speak to a manager the lady who answered said she was the manager. I do not believe the manager answers the phone calls. They won't tell us where our stuff is and they are charging us more than what we were quoted. Worst experience and very very stressful.

• Initial Complaint

  Date:09/12/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United Nation Van Lines Job # MW5570859 This is a storage and cross-country moving contract.Possessions were picked up in ********* ********** on December 21st 2020 and stored by United Nation Van Lines for 7 months. Possessions were delivered to ******* ************* on August 18th.The charge for the move was $15, 761. The charge for the storage was $887 a month for 7 months.The dispute is that there are a significant number of missing items.Dining room table Glass shelves to dining room china cabinet Wooden shelves to curio cabinet Master ***room Double dresser and mirror Queen *** foot board ********************* oak dresser Twin mattress and metal frame Brass floor lamp and 3 table lamps Quilting table Weight bench Lawn mover A trash can holding garden tools and leaf blower Boxed set of dishes Food processor and mixer A box of boots and shoes ********** paintings United Nation Van Lines has made no attempt to resolve the issue.Our desired resolution is the delivery of the missing items. If this is not possible, then the next best solution is the replacement cost for the dining and ***room sets, plus the estimated value of the other items.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This moving company picked up our belongings on June 9 and finally had our belongings delivered June 30. From June 30th we had 30 days to file a claim of missing or damaged items. On July 30 we turned in our claim. Our claim involved a couch missing couch cushions, a Bowflex adjustable weight set, a headboard not installed right, and a broken book shelf. This company had someone come out to assess the missing and damaged items. He was able to fix the head board but was could not fix the other items. In response to our claim ************************************************* wanted receipts for the items. Since we were unable to do so we provided them with links for the exact same items and even the location of where the couch was purchased. They responded with denying our claim on the couch due to us signing off that the couch was received with no damage from their bar code tagging system. The bar code was placed on the actual couch and the couch cushions were packed all in separate boxes. The actual couch made the move but some couch cushions did not and were not bar coded. Even their own person who verified, in person, stated that a sofa without the cushions is useless.As for the Bowflex dumbbells. ************************************************* lowballed us with an offer half the amount we paid. They claimed that they could not tell if it was damaged in transit. These were tagged and checked by the movers as they put them on the truck. Upon delivery they did not work and the claim was filed. They do not allow multiple and force you to file all at once otherwise we would have filed this the first week.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are refusing to pay for missing and damaged items. We had a move across the country. Several items were missing and broken and I filed a claim. They are refusing to pay for missing items and damaged items.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to help me move from **** to ********. The problem I am seeking help with resolution for is in regards to the delivery of my items. Included in the promise of services from the company was that they would transport our items, carry them into our home, and even assemble furniture back together again, in our home, upon arrival! Our items eventually arrived at our home on August 3rd (after several significant delays and miscommunications,) however, the moving crew never arrived. (They were supposed to. We communicated with the crew, but they claimed they couldn't find our house, and eventually just stopped replying to us, and never showed up. We were communicating with them to help the driver in offering directions.) Ultimately, my husband and I assisted the driver in unloading our items from the moving truck, moving them into the home, and assisted in assembling furniture - services which we paid the company to provide, but which we ultimately provided ourselves.

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  United Nations Van ********************** was hired to move my family belongs from **********, ** to ******, ** on April 2, 2022. A quote was provided and I was offered a 20% discount if I put down a deposit to lock in my move. Total quote was for $16,536.47. I paid $4206 to lock in their services. The week before my move (5/31) an employee (****) went through every item in the house to verify the quote. The total cost changed to $18k on 5/31. On June 6th and 7th my items were picked up with a full pack. The price was adjusted to $30k due to more items than they expected. We added a 2 week storage since my new home in ********** was not available until the week of June 19th. My first available delivery date was June 23rd. I called United Nations Van ********************** nearly everyday since June 19th trying to determine my delivery date. As of July 21, I have no concrete information where my furniture is being stored or when my items will be delivered. I have been told that there was an error on United Nations Van ********************** part where they added a note in my file to Dispatch that my items were ON HOLD from July 5th to Aug 5th due to vacation. I was on vacation from July 6 - 13. I called United Nations Van ********************** *************** and ************) nearly everyday, multiple times a day before, during and after my vacation. I get the same response saying that they are not getting information from Dispatch and as soon as my items are picked up they will contact me. Today **** disclosed to me that she does not have any information on when my items will be picked up. I asked her who her manager was. She said she is the boss and only the owner is above her and he does not speak to customers. She said ********************************* is the owner and he is based in ********.Paid DatePay TypeMove PayBroker/Agent PayConfirm No.06/09/2022 Check $15392.44 05/31/2022 Credit Card $839.00 9998 04/02/2022 Credit Card $4206.00 9999

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've Hired United Nation Van Lines as a moving company. They overcharged for packing materials, and damaged several items, including our dining table, etc. They demanded cash upon delivery before I could inspect the items, and held my furniture hostage until paid in full. I've tried multiple times to resolve the issues and they refuse.