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Business Profile

Cell Phone Repair

Cell Doctor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: June 7th, 2025.
    I needed to get my iPhone screen fixed because it was cracked and saw the sign in the mall where the business is located that they fix screens. I was just wanting a quote to get it fixed but the guy kept pushing me to get him to do business with him so I agreed reluctantly. He fixed it in less than 15 mins and it was working okay with a little lagging but no major issues. I paid $275.00 at this time. Once we left the store my screen kept freezing and it was not working well at all. I went to a different business the same day to get it fixed who have said they’ve had problems with Cell Doctor before from previous clients. They pointed out some damage to my cell phone that I was unaware of when they were fixing it correctly. He had stripped a screw on my phone to be able to place a screen correctly and removed an internal piece of my phone without my knowledge or consent. I was completely unaware of this issue until it was brought to my attention by the second business I went to to get it fixed correctly.

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