We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Two Men and A Truck/Central Illinois

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Two Men and A Truck/Central Illinois's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Two Men and A Truck/Central Illinois has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Two Men and a Truck to move household furniture from one house to another house located on the same property in November 2022. Through the course of the move there was a grandfather clock that was moved. We were advised to remove the weights before the move which we did and then reinstalled the weights after the move. The grandfather clock was in working order prior to the move and after the move it was no longer working appropriately. I have gotten no resolution from Two Men and a Truck for the issue. I keep getting told they are having trouble getting someone out to look at the clock and the fact that the clock isn't working is likely not due to the move. I am having a hard time understanding how it was working perfectly fine prior to the move and now isn't, how that isn't related to the move. We are now in February 2023 with no resolution which is ridiculous.

      Business Response

      Date: 02/14/2023

      To Whom It May Concern, 

      Our Branch Manager was previously in contact with **** ***** on 12/12/22, 12/13/22, and 12/16/22 at which time he informed her that the clock not working was not likely caused by our moving service since the clock was not dropped or mishandled in any way. It was likely that the weights had not been re-installed correctly by her husband or needed the chains rewound by a clock professional to get the clock restarted. It is common for Grandfather clocks to need regular maintenance by a clock professional after being moved to get them started again. Our Branch Manager offered to try to assist **** ***** in finding a clock professional. There are not many vendors these days that provide clock repair services in general. The Manager was again in contact with **** ***** on 1/2/23 and 1/26/23 at which times he informed her that he had not been able to get any of the clock repair vendors in her area to call him back yet. It was offered that if she was able to have someone out to look at it and it was determined by the professional that we did something to cause the clock to stop working we would be happy to cover the repair costs.  Our manager tried to contact **** ***** again on 2/13/23. He was unable to reach her and left her a voicemail, but he did pass along her contact information to a clock professional in her area. He was informed by that professional, **** ****** Clock Repair, that he was able to reach **** ***** and went out to inspect her clock on 2/13/23. He informed her that what ****** had told her was correct, and that her click not working had nothing to do with the movers or being mishandled. It was an older clock that had not been properly serviced in a long time and simply need some work done and reset following having the weights taken off for the move. This is all normal ownership costs for a grandfather clock, and as such any maintenance costs are the sole responsibility of **** *****. Our Manager left **** ***** another follow up voicemail after speaking with clock vendor to restate the information he provided. Therefore, we are denying her damage claim for the grandfather clock and are happy to have helped put her in touch with a qualified professional that can assist her with getting her clock properly serviced.

    Two Men and A Truck/Central Illinois is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.