Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Airlines

United Airlines, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Reviews

This profile includes reviews for United Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

United Airlines, Inc. has 88 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.1/5 stars

    Average of 364 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review frombarb s

      Date: 05/23/2023

      1 star
      united airlines treats disabled terrible they need more training they need to have respect they need to assist the whole trip its bad enough to travel disabled but to be treated bad is wrong my friend is very upset over there disorganized way to do things
    • Review fromAndrew C

      Date: 05/23/2023

      1 star
      I unfortunately booked my vacation and flew united. Due to inclement weather, we missed our layover. We had to spend $300 to rent a car to drive to the airport where we parked our car due to no other flights going out that day. I reached out to united and explained my situation, and all they gave me was a $50 travel voucher. That wasn't even enough to cover the cost of our layover....let alone all the other expenses from renting a vehicle on our own dime. I will never fly with them again.
    • Review fromJK J

      Date: 05/21/2023

      1 star
      Sunday May 21st, 2023, my parent's trip was change without being notify. I contacted United Airline and was advised that Priceline was supposed to contact me about this trip had changed times because there was an issue with the plane that's why the flight was change. I spoke with a supervisor they advised me that United Airlines notify Priceline by email on March 30th, 2023, stating that the flight had changed. The supervisor had no sympathy regarding this matter and her tone of voice said it all. I contact Priceline to verify this information and I was advised that United Airlines never notify Priceline and that it is still showing in the system flight# **** was scheduled for today at 3:12 for departure for today but nothing sent from United Airlines. According to Priceline system, I purchased a ticket for Sunday May 21, 2023, for flight# **** to depart from *** at 3:12 arriving to *** at 5:35 pm. I did not receive any emails from United Airlines letting me know about the trip had changed, until Sunday May 21, 2023, stating my parents have not checked into their flight yet. No matter what, I was lied to by United Airline supervisor who clearly stated on the recorded line that my parents flight had change since March 30th and that there was an email sent to Priceline, in which I confirm with Priceline that was not true. My parents was placed on standby for a flight to depart around 4:59 in which they could not get on but then had to be put on a flight for the following day which was Monday May 22, 2023 to go home, this was an huge inconvenience for parents they were left stranded at the airport without a flight that I believe they was never put on this flight at all but still United Airline change me for it anyway. The airline agent at the airport was rude to them as well saying that they could not sit together and that they had to pay extra to sit together but I had already paid extra for them to sit together for their return trip.
    • Review fromCormac S

      Date: 05/21/2023

      1 star
      Deceptive business practices.Called to ask about baggage fees to bring a new piece of equipment home, prior to the trip. United quoted $35 for an oversized fee to bring the item home. On check-in, they asked for $200. I advised that I was told by a support manager that the fee was $35, and they were insistent that the fee is $200. I asked that considering this was their mistake that they admit it and let this pass and they refused. The representative from an ****** outsource company was rude and hung up on me, as well as blocking my number.This is a disgrace and I advise nobody trusts united and their deceptive and exploitative practices.
    • Review fromRIGOBERTO V

      Date: 05/16/2023

      1 star
      I share some thoughts below, I flew in December 2022 DEN-JAX, after delaying the flight 3 hrs it was cancelled, no compensation or even concerns about passengers, excuse, wather problems, when weather was perfect.Last Month April, 2023, same route, the flight was delayed 2hrs, same reasons, weather conditions, days was windy,, nothing special, no crew arrived, I had to change for next day, again, no company concerns, I complained, answer was,, thanks for you comments, we'd use to improve service,, that's just taking money from peple with no mercy, prices went up,, service just useless, when coming back, the flight was oversold, no setat,, they were offering vouchers for volunteers to give up the seats,,, Not realiable company, customer service, just doesn't exists,,,,
    • Review fromDamien A

      Date: 05/09/2023

      1 star
      Seriously one of the worst flying experiences Ive ever had. Over an hour late, and we had the worst passengers and no accommodations at all
    • Review fromAshley V

      Date: 05/01/2023

      1 star
      HORRIBLE! Absolutely horrible! My daughter and I were flying home from **********, ** on 4/23 and at take off, the cabin door would not seal shut causing the cabin to not pressurize. For the first 25mins of the flight we just keep circling with this horrible pressure feeling and tons of turbulence. People on the flight, including myself and my 8 year old daughter, started to panic and try to contact the attendants. Finally the attendant got on the speaker and said "why do you all keeping hitting the button? Is there an emergency?" Another passenger yelled "we want to know what is going on with this flight?!". The captain finally announces that an alarm went off that the door is not sealing properly to pressurize and they need to make an emergency landing back into **********, but we can't land because we are too heavy. Needless to say by the time we landed on this turbulent flight, my daughter had an accident out of fear AND neither bathroom onboard were WORKING AND WERE DIRTY AND SMELLED! The flight attendant let us get off the plane to use the bathroom, but the gate agent was so nasty to us and yelled us that we couldn't leave to use the bathroom. It was a total nightmare. We finally took off 2 hours later, to then land in ******, where they had no gate for us, we sat on the tarmac for almost an hour AND THEN THEY MADE US GET OUT ON THE TARMAC. Our flight was suppose to get in at 6:37pm. We did not get off the plane until 10:15pm. I called united stating in 37 years I have never experienced anything like this, especially for the safety of my daughter and her ability to use a restroom and I would like to be refunded and they told me we "Well you already had the flight and you made it home didn't you?" I will never fly United again and I am waiting on a complaint that I filed to MAYBE get a response.
    • Review fromLeo I

      Date: 04/27/2023

      1 star
      They lost my family's luggage while we were traveling overseas for a burial. We didn't get our luggage back until we were at the airport heading back to *******. They keep blaming Lufthansa and Lufthansa keeps blaming them. Still have not been compensated for having to repurchase the items that were not delivered to us and our damaged luggages. Worst experience ever for me.
    • Review fromSara P

      Date: 04/24/2023

      1 star
      Horrible customer service, canceled flights with no notice, lost baggage, no refund, no person to speak with in United States, long waits on phone and at airport
    • Review fromMaria B

      Date: 04/19/2023

      1 star
      Would give it a zero if I could. I got a ticket through ***************. I was going to travel to ****** with my 3 daughters on July 5, 2022. My husband passed away on July 2, 2022. I called Continental and told them I wanted to reschedule for a later date. They told me it was fine, but had to travel within 1 year. when I called to reschedule, they told me I couldn't. So I lost $2880.00 for the tickets. I can not travel while I buried my husband. All I wanted was to reschedule for a future date.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.