Reviews

This profile includes reviews for United Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Airlines, Inc.

  233 S Wacker Dr 14th Fl Chicago, IL 60606-7147

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  United Airlines, Inc.

  PO Box 830113 Miami, FL 33283-0113

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  United Airlines, Inc.

  Appleton Airport Appleton, WI 54911

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  United Airlines, Inc.

  Philadelphia International Airport Essington Avenue Philadelphia, PA 19153

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  United Airlines, Inc.

  17581 UAL Service Dr Seattle, WA 98158-1269

Review Details

• Review fromSpring S

  Date: 03/06/2023

  1 star
  Disturbing In January of this year, I got on a flight to visit family for the first time in nearly a decade. I have Muscular dystrophy and therefore have mobility issues which this airline was made aware of way ahead of time. In both departing and returning flights, I was refused assistance in the connecting airport. On the departing flight, getting from gate to gate, which was changed several times, asking for help from an agent only to have her look me up and down and say I didn't look handicap, and finally a fellow passenger helping me. Then on the return flight I denied help to restroom, nearly soiling myself, or food after connecting flight was delayed for several hours. I was told after hours of waiting for help, that nobody was willing to help me because they were not assigned to me. Now, United thinks that to offer a measly amount credit is worth the numerous ACCA rules that were violated. I explained credit was not only not feasible because I rarely travel because of my disease, but I don't want to experience that treatment again. *** and DOT complaints being issued.

• Review fromChris D.

  Date: 03/05/2023

  2 stars

  Chris D.

  Date: 03/05/2023

  On three occasions across two different tickets, United removed segments from my US to ********* flight with no notification. I had to get on a chat with United support and correct the flights. The second time it happened, I asked the customer support agent how this had happened. She said it looked like the airport had removed my ticket from the flight, but that there was no reason she could see.After customer support correct my flights the second time, I emailed United ************* and provided the customer support chat logs and details about my ticket, asking what had happened. The first time I emailed, they responded with something about schedule changes that didn't seem relevant to my circumstances. They didn't respond to three subsequent emails over a 3-week period.The flights ended up working out fine because I caught the issue, but United was unable to provide an explanation of how on multiple occasions they had removed segments from flights I had booked.

  Chris D.

  Date: 04/07/2023

  Received a response from United, now two months after my last email to support. They still don't even understand the nature of the issue. The issue was a segment of my ticket was removed, not that I want notified. The flight wasn't altered or overbooked - it was just removed from my ticket. United response:"I'm sorry you weren't notified of your flight changes. You signed up to receive flight status notifications, and we didn't deliver them.Unfortunately, ************* is unable to duplicate the itinerary or the operations at the time of your reservations. It could have a been a computer glitch or network failure.I'm going to share your comments with our Technology and IT teams to ensure we're getting our customers the information they need.We value your trust and loyalty, and hope to give you a more positive travel experience in the future.Regards,******** ************* Case ID: ***************"

  Chris D.

  Date: 04/08/2023

  Replied to the last communication United sent, and this time I got a prompt reply. It seems like they didn't even read my previous replies at this point. They somehow think there was an issue during my flight now. Frustrating to still be getting nowhere after over two months of this."Hi ***********,I'm sorry to hear you didn't enjoy your flight.We want to be your airline of choice, and our efforts to improve our service are ongoing. Feedback like yours helps us focus our attention where it's needed most. I appreciate you taking the time to share this with us.We hope to provide you with a better experience on your next trip.*******,******** **************

• Review fromAlfonso C

  Date: 02/18/2023

  1 star
  This has been the worst service, experience and a total disrespect I have ever experienced from the attendants at the service counter at Gate C7 from an attendant ****** and her co worker in ***********, *********. The incident date is Saturday February 18,2023 at 9:30 am in the morning.They yelled at me because I got in the line with group 4 when I was in group 5. They yelled at me like I was a child when it was a simple mistake. I had people come up to me and said they were out of line and disrespectful. I got out of the line and waited for group 5. When I was walking up to the front I informed them that they were acting unprofessional and being ridiculous. They started to once again yell at me ant stated that if I dont shut up they where going to remove me from the airport and refuse me to catch my flight. They both yelled at me many times as informed them that they had no right to yell at me and disrespect me. They were extremely unprofessional and disrespectful!! I will not be flying United and I will inform everyone I know about this experience so they dont fly United again.

• Review fromKaren J

  Date: 02/16/2023

  1 star
  My daughter and I flew to *********** from ********* for my grandson's graduation from Navy A school . The day we were scheduled to leave *********** to fly back to ********* via *******, there was a weather event in *******, which delayed our flight. Unasked, we were put on another flight into *******. After sitting on the tarmac for around 2 hours, the pilot said the plane was overweight due to fuel, passengers, and baggage, and they needed volunteers to deplane. The pilot also said he had never experienced this in 25 years of flying. Eventually, enough passengers volunteered to deplane and the flight departed. Once in *******, our flight to ********* was canceled and rescheduled for the next day. By then, it was 10 PM. I contacted United by phone while my daughter stood in the customer service line, which closed before she reached the front (there were ****** people in line.) The customer service rep I spoke with was hateful and rude, and said because our flight was canceled "due to weather", we could request cots to sleep in the airport or we could get our own hotel. We got an Uber to a hotel and spent the night, and arrived back at the airport the next day. The new flight went from ******* to ******. At ******, we boarded a very small Embraer via stairs from the tarmac. It was raining and the metal stairs were very slippery. When I got to the top of the stairs, the flight attendant rudely told me to go back down the stairs and gate check my purse-size backpack. I wear two leg braces and barely made it up the steps due to severe osteoarthritis. The gate agent or ground crew could have asked me to gate check the backpack, but no one except the rude flight attendant did. Luckily, my daughter was a few people behind me and could take the backpack back down the stairs. United sent us each a $150 travel voucher. That is the last thing we want. We do not plan to EVER fly United again, under any circumstances.

• Review fromJermaine J

  Date: 02/14/2023

  1 star
  If no star was possible it would be the right rating. I paid extra and selected my seat. When i got to the airport they change me to a middle seat. Who in their right mind wants to pay extra to sit between people. This is unacceptable.

• Review fromAnthony F

  Date: 01/28/2023

  1 star
  We booked flights to Europe at the same time. When we went to pay I got kicked out. I reentered the flight info again and the price went up by over $1000 dollars within a minute. We called United Airlines and the customer service rep said thats how they business.

• Review fromOscar L

  Date: 01/22/2023

  1 star
  During the month of December my family and I took a vacation to ******. We flew back on December 23, 2022. The flight back was, UA 558. A few minutes prior to boarding I was asked if I wanted to check in my carryon luggage to which I agreed. Shortly after take off one of the flight attendants whose name I didnt get (but do have a photo) was walking backwards with the drink cart. When he got to my aisle he slammed my shoulder pretty hard. The flight attendant continue walking his only comment was watch your shoulder. He should have stopped, apologized and ask me if I was alright. It should be noted that my should was sore for about a week. That particular day was a chaotic at the airport due to several flight delays and cancellations otherwise I would have stopped to file a formal complaint. I didnt tell the flight attendant anything out of fear that my emotions would get the best of me and I would end up looking like a perpetrator instead of the victim. To make matters worse when we picked up our luggage three of the suitcases were broken. My carry-on was delivered in two pieces with items all over. I filed two complains via the United Airline app without a response.I saved my hard earn money to go on a nice vacation only to have the rude flight attendant and the careless cargo employees bring unnecessary stress into my life. I am once again completing this review in hopes that someone reaches out to me to offer a voucher to compensate for the damaged luggage that I have to replace and the pain caused by the unprofessional flight attendant.

• Review fromSheldon R.

  Date: 01/12/2023

  1 star
  Flight was canceled on Christmas Eve 2022. Want a full refund for expenses occurred because United cancelled the flight. Expenses include, flight that was cancelled, train, rental car, lodging, gas, and food. This is for a family of 4 that was left stranded and to fend for themselves.

• Review fromAngela D

  Date: 01/10/2023

  1 star
  I will never fly united again. I was booked on a flight with a 3-year old and a 12 year-old at Thanksgiving. We sat on the plane on the tarmac for over an hour and missed the connection. Before our second connection of the day (only supposed to have one) I receive a text my flight back to my hometown was ready to board and bumped from my flight to my destination. Then I spent another 1/2 hour trying to get on the flight I was supposed to be on. We did not arrive at our destination until 1 am and should have arrived at 3 pm. We had to get hotel rooms since we did not need to be on the road at 1 am. We were then bumped on the return flight without notification. We only found out about being bumped from the return flight because we went to check in the night before and were not on the flight. The flight only goes out once per day and we were told we could rebook the next or a red eye with a 3-year old. We also had to be at work and school the next day. We were on the phone with United and they blamed the issue on the airport and told us to go to the airport and find out what was going on. The airport said it was not at the airport level. According to people that were on the flight this is a common occurrence with United. I would leave zero stars if I could.

• Review fromBertrand G

  Date: 01/06/2023

  1 star
  I was booked for a flight to *******-***** departing on 12/23/2022 with United Airlines. The flight was canceled in the AM of 12/24/2022. After the cancellation, at 3:00AM, we were asked to wait in a long line with one employee to help rebook or were told to call United customer service. After spending over 9 hours on hold time or speaking with representatives, I was finally able to book a ticket for same day flight direct to *****. My one star review however stems from the fact that none of my three luggages arrived in *****. United baggage claims in ***** informed me my luggages would arrive next day and be delivered to me. One luggage came 3 days later but they decided to close the claim for the other two luggages in error. Upon calling back they reopened a claim for my luggages. They called me on 12/29 to inform me that the other two luggages had arrived but would not deliver my luggages to the *************** since I was no longer in ***** since they do not deliver on the weekend or the Monday after New Years due to the holiday. I asked that they keep it at the airport so I could check back the luggage on my return trip planned for 1/3/23. Upon getting back to the airport on 1/3/23, I discovered that only one luggage had arrived and the other was still missing. They had closed for the second time my file in error so opened it for a third time and informed me they would deliver the third luggage to me on 1/4 in *******. I spent 4 hours on hold on evening of 1/4 to determine my luggage was now in *********, **** but they would call me the next day to confirm that it was sent back to ******* on 1/5. I never received a call on 1/5. I am now back on hold tonight already 2 hours in to figure out where my luggage is. There has been no one at United taking ownership of the issue. There has been no accountability or empathy by United employees and Zero gesture from United to ensure a smoother experience. They force me to spend countless hours to receive no resolution.