Reviews

This profile includes reviews for United Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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United Airlines, Inc. has 88 locations, listed below.

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  United Airlines, Inc.

  233 S Wacker Dr 14th Fl Chicago, IL 60606-7147

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  United Airlines, Inc.

  PO Box 830113 Miami, FL 33283-0113

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  United Airlines @ Hartsfield

  6735 Polo Dr Cumming, GA 30040-5722

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  United Airlines, Inc.

  Appleton Airport Appleton, WI 54911

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  United Airlines, Inc.

  Philadelphia International Airport Essington Avenue Philadelphia, PA 19153

Review Details

• Review fromChiara O

  Date: 01/05/2023

  1 star
  After taking care of my 2 elderly parents with covid for the holidays, I was excited to return home to ****** with a flight from ************, ** on dec 26th. Upon arriving at the airport I find out the flight is delayed an hour which is to be expected. Once 730pm rolled around we all lined up to be boarded only to find out the flight was delayed again due to "pilots not showing up". The attendant at the airport said we can call United if we have concerns. So I called to see what could be done about an earlier flight or receiving money for the time wasted in the airport. The united agent told that bc of "crew rescheduling" the flight was completely refundable. I clarified with the agent to make sure I will receive my money back as a compensation. The agent insisted that I would still be able to fly. I was satisfied with this resolution... until 6 hours later I tried to get on my flight but my boarding number was not found. Turns out the united CS member did indeed cancel my flight without my knowledge or consent. I spoke with the united airlines attendant at the gate, she told me she can't let me on due to security reasons. I asked about my bags and she said unfortunately it's too late to retrieve it and I will have to get it from ******. I was dumbfounded at the fact that I didn't cancel my flight and now my luggage is going to be taken from me? The breach of security and handling of this situation was horrifying.I immediately got on the phone with United CS and I spoke with many different agents about what can be done and there was nothing. One supervisor ****, from *******, ** was the worst one out of all of them. All she kept saying was "united will not and can not help you. You told the previous agent to cancel and there is nothing we can do." I finally rebooked I made sure to fly to Newark since my luggage was there and had multiple ******************** staff tell me so.So next day I get to Newark and what do they say? My luggage is in ************, **.

• Review fromDarby S

  Date: 01/03/2023

  1 star
  They have the cabin heat turned up so high everyone on plane was extremely uncomfortable. The stewardess came through once on a 4 hr flight from ***** to *********. Sat back in a nice cool area back by the bathrooms and never appeared again until 40 minutes before landing to collect trash. Its winter it was over 80* everyone is packed like sardines wearing winter clothes this is so unacceptable. Get to ****** have to take a bus to terminal A 4 hour layover 2 places to purchase food from its a shithole terminal you dont have any shops just a hub so if you need to meet any special food requirements plan accordingly because your trapped once you get here. Diabetics beware!!! No one should have to go through this its unacceptable.

• Review fromJohn T

  Date: 12/30/2022

  1 star
  I honestly wish I could give a zero star rating (or perhaps a negative -1) but that is not an option. United Airlines has made the process of flying unbearably stressful, confusing, disorienting, and frankly disheartening.I booked a flight for Christmas which was canceled and rebooked. After fighting to be able to use my travel credit I finally booked tickets. I went to check in and saw that I needed to select seats again. I selected what I thought was the option to select seats and after clicking ONE button realized that I had somehow selected an alternate flight. There was no warning. I made one miss-click and was now on a different flight.I called "customer service" and they told me there was nothing that could be done since my seats were already gone (literally how?). They refused to do anything to help me until I talked to a supervisor who offered a free upgrade to economy+ seats. She told me to check in and I did and I was not assigned to the seats she promised and my wife and I were in different rows. I paid 300$ to get seats next to each other.I called customer service again. The rep tried to convince me to file for a refund and mention in the refund that I was promised free seats. She assured me I'd have the seats. I asked for this in writing and she refused. Saying she could not see what seats I was promised (what?). She expected me to cancel these seats and go to the airport with nothing in hand HOPING I would have seats. I told her that this was a bad idea and that I would not do that. She told me there was nothing she could do. After finagling a bit I got the airline to refund me the price of the seat upgrades that I had purchased but keep me in those seats so that I would not be on a separate part of the plane from my wife. I never in my life want to fly United ever again. I would rather take a train or walk, or just spend my money on literally anything else. I don't how a CEO of this company could sleep at knowing how poor of service it offers.

• Review fromDeb M

  Date: 12/27/2022

  1 star
  United states they are the number one airline to fly. In my mind, they are not even in the running. I made round trip reservations 6 months beforehand to ensure a flight for a most important event.. I chose seats to the very rear of the aircraft for my own reasons. That or first class at the front which isn't worth it. Reservations/Seats were confirmed via email. I signed up to be notified of changes to the flight, but still checked each week. Three times the flight was changed. Not one notification. Three days before departure I checked and found my confirmed seat to and from had been given away but my husbands was not. I spoke to their unconcerned rep and was told to pick a seat in the middle of the aircraft, completely defeating the early reservation. She stated I could cancel my reservation. Not an option. I was forced to pay for first class tickets both ways and sit with my husband, who has medical problems. That is the quality robotic customer service one can expect from **********************. They place you at their mercy and ***** your wallet doing it. First class was sub-standard. Trays are not taken away in a timely manner so one has to do acrobatics to get out to use the restroom. After using the restroom, I asked the attendant if he could remove my tray so I could sit. That not so courteous attendant acted like I had just asked him to jump the plane without a parachute. I stood for five minutes until he saw fit to remove the tray. They offer free hand sanitizer packets, in this closed confined space, having an overwhelming nauseating smell. More leg room but the seat before you can still recline into your lap. Get to board first after the usual exceptions. Not worth the cost. That plane is not leaving early, having any less problems or less of a possibility of going down just because first class boarded first. Take your time, save your money. Yep,Yep - that's United Airlines, and why I'll steer clear of their self stated number one airline for future flights.

• Review fromMatthew T

  Date: 12/26/2022

  1 star
  I bought a ticket for $1,010 (round trip from ***, *** to *******, *******). Upon check-in, United Airlines/All ************** claimed that they would not transfer my bags to ***** upon check in. Upon check-in, United Airlines via All ************** (a sister company of United Airlines) said I could fly to ***** with no problems at check in as long as I didnt bring my bags. They told me I could just leave my bags in the middle of the airport, and that it is not their problem. Airways extorted me for $1815.30, and I had to pay an additional flight from ********* to ******* for $320.01 from Jetstar Airlines resulting in damages of $2170.31.Please see: https://www.transportation.gov/individuals/aviation-consumer-protection/buying-ticket I called United Airlines and talked to them about my luggage. Has there ever been baggage policies regarding *** and UA She got on the phone, and told me no! She actually got a supervisor, and confirmed to me that I was scammed. The United Airlines https://drive.google.com/file/d/1awxa7T6HcTNwLYj8DACY3JiZp7vzLJx3/view?usp=share_link (If you skip to the last 4 minutes of the conversation you can hear it).I also filed a case against ALL ************** with the **************************** (DOT). This was on August 30th, 2022. They informed me that All ************** must respond to me in 60 days. It is now December, almost January! For your convenience, please visit the following sites which provide proof about company's policies, and the law. https://www.transportation.gov/individuals/aviation-consumer-protection/buying-ticket#:~:text=After%20a%20ticket%20is%20fully,an%20increase%20in%20a%20government https://www.*********.com/dose-of-law/know-airline-passenger-rights-part-1/https://www.customs.go.jp/english/summary/passenger.htm https://www.***.co.jp/en/us/travel-information/baggage-information/checked-baggage/https://www.united.com/en/us/fly/travel/baggage/baggage-information-and-fees.html ***.force.com

• Review fromCharlene F

  Date: 12/24/2022

  1 star
  I know that UAL does not care about my complaint, but I really think that it's time that US consumers get some relief from the abominable situation that they are being put through when travelling on US airlines.Today, Christmas Eve, my daughter, husband and 2 year old daughter have been sitting in *** airport since 10:00 this morning (4 hours) while UAL continues to delay and delay the flight (**** to ***). Now at this hour they are being told that the flight is missing flight crew. At 1:00 they were told that they now had enough crew, then after being boarded they were told that they do not have enough staff. My daughter does not know what to do because they want to come home for Christmas and UAL does not tell them the truth so they are forced to keep waiting longer and longer. UAL is so poorly managed, that they cannot fix the situation. American consumers have no recourse for these situations. The airlines, including UAL hide behind the excuse that there are weather conditions that cause all of the issues, but the fact is that the airlines are poorly managed and have no accountability to their customers. I have been having trouble with them for over 2 years now. UAL cancels flights and moves customers to new flights to save money because they want full planes. The new flights are at inopportune times that are of lower value than what customers had paid for premium flight schedules and we cannot get our money back. When I spoke to customer service about this, they said that the airlines are protected by regulations and that they are in their rights to do what they are doing.Today's situation is too much to bear. I am very upset and I would like their senior management to know about it.Thank you for your attention. Should be 0 stars, but I have to check one to get this to go through.

• Review frombryce b

  Date: 12/24/2022

  1 star
  Try to purchase a flight online. Will NOT let you complete the purchase (multiple times now). Try to contact them via chat, doesn't work. Try to contact them via phone, hold for 1-2 HOURS, then get transferred to Priceline (no connection to my situation) and have to go back into the queue. Worst customer service ever.

• Review fromVick K

  Date: 12/23/2022

  1 star
  I have been waiting at the ************** since my daughter's plane landed at 9pm flight **** on 12/23/2022 it is 12:20 and they are just getting their bags. They waited in the tarmac for 3 hours for a gate. This is not acceptable.

• Review fromStefani V

  Date: 12/20/2022

  1 star
  I had a horrible experience with this company. I bought a ticket from Guarulhos (******) to Washington with a connection in Chicago. Connection time in ******* was insufficient to get through immigration and security. After a 10-hour flight, I arrived at the boarding gate and had the unfortunate surprise that the flight was about to take off and that I could no longer board. The receptionist informed that there would be a next flight in 3 hours and I could contact the customer service to arrange the accommodation. The employee ****** informed me that there were no seats available on the next flight, but that she would put me on standby. She informed that there was only one other passenger who had also missed the flight and who was in this situation of standby and that if I could not board this next flight, I should return to that customer service and try again to re-accommodate. To my surprise, when I arrived at the new boarding gate, there were 9 people on the standby list and my name was in fifth position. Unfortunately the first 4 passengers were able to go on this flight, without me and the other passengers. I had to return to United's ******* customer service again and received the worst treatment a tired, sleep-deprived person could receive. The clerk treated me with contempt, suggesting that the missed flight would have been my responsibility. And worse, he informed me that the next flight would only depart after another 3 hours and that I would again be placed in the standby condition. When asked if I could wait in the company's lounge, he smiled and replied ironically that I could only if I was a member and paid for the service. Faced with the totally uncertain situation, I was forced to purchase another ticket with another airline so that I could reach Washington. That is, I had losses from all orders Physical, moral, mental and financial. I want to be reimbursed for the ticket that I could not use due to the sole fault of United.

• Review fromKatherine R

  Date: 12/18/2022

  1 star
  I paid specifically for a seat assignment because I was flying with an injury. Last minute they changed everyones seats and refused to let anyone change back. They refused to refund even the difference for paying for the seat assignment vs paying or an ordinary ticket. I was forced to fly uncomfortably with an injury, and do not understand why they would not refund the difference in the price of the ticket since United charges you specifically to get your seat. Does not seem worth the risk to fly with them in the future. I called multiple times and tried to talk to the gate agents and no one helped.