Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I had work done on my car a jaguar XJ they charged me 2250 the fix the problem 6 months later the same problem came back they told me they would fix it because I was under warranty so they did 6 months later the same thing happened with the same problem I was told my warranty was over and they wanted an additional 1600 to fix this problem that I paid them 2250 to fix already I was told my warranty did not reset even though they had to fix there own problem 6 months later. In short I paid 2250 for a problem my car is still having and they wont fix it.

  Business Response

  Date: 05/07/2025

  Unfortunately, Mr. ******* warranty has expired and repairs are no longer under warranty. We offered to do the repairs at a discount, however, Mr. ****** declined.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When diagnosing my vehicle they told me that following issues that needed to be fixed is that my intake was not put on properly so they removed and replaced it, And that I needed a battery, to get this car up and running right I said so I told them if thats what it takes to fix my car then go ahead and fix it. After fixing them issues they told me my motor is bad when that wasnt diagnostic at the beginning and now trying to make me pay for a car that isnt fixed or running now and thats not right and they also told me they are going to charge me $100 storage fee if I dont come and get it right away. Ik they made my motor go bad.

  Business Response

  Date: 03/19/2025

  The customer's vehicle was towed in due to running issues. After performing an initial diagnosis, the technician found that the intake manifold was improperly installed by the previous repair facility. Customer was informed that the intake manifold would have to be properly installed and that the battery would have to be replaced as his battery was not holding a charge (customer stated that vehicle sat for two years prior to towing it in to us for inspection). Customer was made aware that this particular diagnosis/inspection would have to be in multiple stages as we would have to have a good battery and properly installed intake manifold to conduct further diagnosis. Customer sent a deposit for us to begin the first stage of the repairs/diagnosis. We properly installed intake manifold and battery and were able to get the vehicle running. Once running, we found that the vehicle had a misfire and found that source of misfire was scoring and low compression on cylinder #3. Customer was informed that engine had internal failure and needed to be replaced. Understandably so, the customer was not happy with the news. Attached is a copy of the invoice that clearly states all of this. 

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23024103
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 03/26/2025

  When I took them my car I didnt need a motor and they going to tell me my motor is gone after they told me they was going to fix my car with the other issues they told me that was wrong with it and it still wasnt fixed after their on diagnostics because they said the motor is gone when it wasnt supposed to be blow so I paid them 1300 for nothing.