Complaints
This profile includes complaints for Marquette Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The bank has been charging me continuous overdraft fees. I'm planning to get the account close on Wednesday January 15th (this is the earliest I can get to the bank) and I called the customer service department to put a hold on any additional fees to be charged to me. They said they cannot stop any further fees, even though I plan to close the account the next day. I think this is a reprehensible business practice, and as a customer of this bank for over 10 years I think this is a show of bad faith on the company's policy.
Business Response
Date: 01/17/2025
Please refer to attached response for Complaint ID #********
Thank you,
**** ******
1st VP - Compliance Officer
Initial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm unable to use my debit card issued by this institution. It's been going on for over 6 hours and that is completely unacceptable for an institution that claims to be a bank. People rely on being able to use their money when they need it, and if you're bank can't do that then you don't deserve to exist anymore. This isn't a f****** burger king. You're a god **** bank. F****** be reliable. Your s*** should never go down. Period. End of story. This is unacceptable and they will do nothing to fix this with those affected. I'll be the one left to deal with the issues they are directly creating for their customers. It's unacceptable. Only communicating by their unknown ******* account is not an effective way to communicate these outages. There are thousands of people affected and they don't want anyone to know. This is such a f****** ********.Business Response
Date: 04/16/2024
Upon receipt of this complaint, the Banks 1st ************************* of Customer Operations & Products reached out directly to ****************** on April 10, 2024, to discuss his negative experience and explain the circumstances surrounding the occurrence, which was related to a technical issue with the Banks core provider that impacted multiple applications. The Director apologized on behalf of the Bank for the inconvenience and provided a service credit to Mr. ******** account as compensation for his inability to access his account during the outage. ****************** appeared to be satisfied with the direct contact and remediation efforts and stated that he would be willing to respond back to the Better Business Bureau that his complaint has been resolved. Please feel free to reach out to the Bank with any additional questions or concerns.
Thank you,
*********************, 1st VP - Compliance ******** ************************
Initial Complaint
Date:11/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I, *******************, noticed some unrecognizable charges on my bank statement from Marquette Bank. I have been banking with this bank located at **************************************************** since ****. I visited the bank on 09/28/23 and spoke with ***************************** about these charges. She was very rude and upset me, because she accused me of authorizing all these charges. Even though Im *************************** my right frame of mind and drive every day.These are the charges that I was disputing on 09/29/23. The total amount is ******. Also, these are charges in August that ******** did not allow me to dispute. I have listed them as well, and they total ******.08/03/23 ***** **************** premium *********** 09/03/23 ***** One Stop Stationary Store *********** I received a letter on October 11, 2023 from Marquette Bank, which stated they are giving me a partial credit of ****** until they investigate. If the claim is denied, the credit would be charged against my account. I never received any other correspondence from the bank about the balance, so I decided to go to the bank to discuss this on 11/01/23 at around 1:30pm accompanied by my daughter. We wanted to speak to a manager, but ******* she said she was busy. ******* was nice in the beginning, but soon turned out to be very rude as well. We were in the bank for 45 minutes and they were never able to tell us about the money still owed. They even called the security guard and two managers that were too busy to help us earlier. They told us we had to leave the bank. I would like to be credited ****** plus the ****** for a total of ******. I feel heartbroken because I have been taken advantage of as a Senior Citizen. I have attached my bank statements with the charges, the letter from the bank, and dispute form that I signed on 09/28/23. Thank you so much ******************* *************************** email.Business Response
Date: 12/08/2023
Marquette Bank would like to request an extension of time to December 18, 2023, in order to provide a complete response to all allegations referred to in the complaint. The Bank has received a duplicate complaint from the ********************* and we are in the process of conducting an investigation into the matter. Please confirm whether this extension request is accepted.
Thank you,
*********************, 1st VP-Compliance OfficerBusiness Response
Date: 12/15/2023
Marquette Bank has received a duplicate complaint from our federal regulator, the ********************* (***). The Bank provided a detailed response with supporting documentation to the *** on December 15, 2023. Upon review and evaluation by the regulatory agency, a formal response will be provided to the complainant.Initial Complaint
Date:09/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 24, I sent my mortgage payment in. Someone stole my check from the mail and cashed it, now this check was made out to the bank who holds the title the amount was ***** dollars. I have been trying to get my money back from my bank which is Marquette Bank for 3months now with no luck. Today I was told that there are 3 banks involved so if the bank doesnt give them the money Im out mine. I didnt cash that check someone else did and who ever gave this money should have known this person wasnt a mortgage company. That is a mistake on their part. Why should I have to lose my money when I trusted Marquette with mine. I am a single mother with 3 small kids and i cant afford to be out this money. I dont know what to do.Business Response
Date: 09/16/2022
Please find attached the response for complaint id #******** regarding ************************** This response also satisfies a duplicate compliant #******** for the same consumer. Please feel free to reach out with any additional questions or concerns you may have.
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