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Business Profile

Bank

The Federal Savings Bank

Headquarters

Reviews

This profile includes reviews for The Federal Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Federal Savings Bank has 27 locations, listed below.

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    Customer Review Ratings

    4.33/5 stars

    Average of 241 Customer Reviews

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    Review Details

    • Review fromdaniel b

      Date: 09/23/2023

      5 stars
      Just went through 2nd mortgage loan with them. My agent that helped me through both loans was phenomenal. There were some hickups during the 2nd loan but they were more VA issues and not bank issues. I will suggest them to anyone I know who's looking for a loan. I will continue using them until they do me wrong.
    • Review fromAntoinette S

      Date: 09/23/2023

      5 stars
      Great experience. Entire team communicated effectively and promptly. Love the web portal. Closed quickly.
    • Review fromPAUL C

      Date: 09/19/2023

      3 stars
      I justcrecently received a mortgage from the Federal Savings Bank.It turned out to be a very long and very difficult journey .Everyday they asked for explanations for obvious things! They drive you insane checking snd double checking .and more ?Everyday over and over!You get to the point where you want to stop and run away from them. My consultant *********************** was my guide thru their jungle ! He helped thru all the garbage , they wanted .He had me stick it out no matter how nonsensical it was becoming !Check this check that everyday More abs more docts ??? It dont stop?Finally we did it ! The Lawyer ******************* was very helpful They showed me some sanity We did it Hooray
    • Review fromBill C

      Date: 09/13/2023

      5 stars
      Transparent, helpful and reliable. Cant ask for much more when going through a mortgage process.
    • Review fromJodi F

      Date: 09/01/2023

      5 stars
      This is a great lender, absolutely no surprises and the communication is phenomenal. If you want a knowledgeable, no nonsense lender this is your best choice out there.
    • Review fromDeanna B

      Date: 08/31/2023

      5 stars
      **** was very so easy to work with. Always responded promptly and kept everything moving along and had a great experience.
    • Review fromGeza P

      Date: 08/29/2023

      5 stars
      Very positive experience with FSB. All my questions and concernes were addres in a ***** manner. Recommend.
    • Review fromMary S

      Date: 08/23/2023

      1 star

      Mary S

      Date: 08/23/2023

      BEWARE. I talked to this company about a loan. They ran my credit without telling me that it costs $88. I was not convinced I wanted to go with the loan that was presented. The agent told me that I should give them my credit card and they would not charge anything until I decided to go with them and that the $495 was for the appraisal. My card was charged immediately, I did not go with this company and it took them 3 weeks to refund part of my $495, they kept out $88 for the credit report.What a SCAM!!

      The Federal Savings Bank

      Date: 08/28/2023

      Hi ****,We regret to hear you had a negative experience with us. We would like to look into this further on your behalf. If you have any additional details you'd like to share on your experience please email us at ********************************************* Thank you,Customer Support
    • Review fromKen B

      Date: 08/22/2023

      5 stars
      Great experience from beginning to end. Our loan closed a week earlier than we expected. We were pleased with our service.
    • Review fromslvador g

      Date: 08/17/2023

      5 stars
      Extremely knowledgeable team. Great place to take out a mortgage!

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