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Business Profile

Clinic

Edge Brook Medical Clinic LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Edgebrook Medical Clinic owes me 4 treatments I had prepaid. Thats $2k worth. They disappeared without giving me the treatments. Both their phones do the work, and their website is down. They need to either finish the job with knowledgeable technicians, sometimes they had people that didnt know what they were doing, or refund me for the treatment they didnt perform.

  • Initial Complaint

    Date:02/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment for consultation with Edge Brook Medical Clinic. I signed up for the program and gave a cc to start treatment. I got home and decided not to go through with it. I called back to cancel and they gave me the runaround and referred me to another number to cancel the treatment. I called numerous times and could never get through to anyone. The number suddenly was out of service.

  • Initial Complaint

    Date:12/01/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Edgebrook medical center advertised by radio wave therapy for Erectile disfunction. I went to their office had my consultation signed up and started my treatment. Due to the pandemic all treatments were ceased. I kept paying my bill due to signing up for automatic payment plan. They stopped collection and shortly afterwards I was contacted by a company called AUS and was told they assumed the debt. I started paying them and attempted to make arrangements to start my treatments only to find out theyve gone out of business. I am currently paying a monthly note and want to cease since I did not receive all of my treatments. My treatments were 12 original and once a year for the rest of my life.

  • Initial Complaint

    Date:08/16/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/14/22. I went to Edge Brook Medical Center and began treatments for *** I talked to *******************. who charged me $4100. From the start, at the end of the first treatment, I asked the technician if there was anything I should be doing between treatments. He said No. Later, I found from one of the other technicians all the preceding treatments had been done improperly and I was supposed to have taken a 4 to 6-week break in the treatments. I was even prescribed a pill similar to ****** and told to do a number of exercises. Since so many mistakes were made and my condition had not changed, several of the technicians suggested that I call Patients. Relations and ask for the return of a portion of the money I paid. Patient Relations refused. I stopped taking. treatments on 1/10/23

  • Initial Complaint

    Date:06/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 4, 2023 - I entered into an agreement to be treated for ED.I began treatments, however when I arrived at their office for my next appointment, the office was closed and they stopped answering their phone.I prepaid the sum of $ ******** for the series of treatments.

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/19/2023 I was evaluated for services from Edgebrook Medical Clinic for *** I was told they could help me. They signed me up for their treatments with 24 interest free payments. I have received 5 treatments to date. Went to clinic on 06/02/2023 for my scheduled appointment and the office was closed. Have been trying to contact them by phone since, keep getting a recording saying no support agents are available and to try to call back later. I would like whatever I have been charged so far and all future payments canceled, since they are not providing the agreed upon treatments. They should not have signed me up for treatments and then close down their office.

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase ****************** on April 01,2023. Total Cost *****. I paid ******** down and financed ***** through their recommended ***************** *****. I PAID for 12 treatments. I only received 7. I went for my 8th appointment on 6-3-23. Edgebrook was closed. I waited 3.5 hours. I and other waiting customers called. Phone just rang. I called Edgebrook Monday 6-5-23. The phone just rang. I received no calls From Edgebrook regarding the Company operation Status.

  • Initial Complaint

    Date:06/02/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began a course of treatment for ** in February 2023.The doctor assured me I was a perfect candidate for this treatment despite the fact I had high blood pressure and also suffered a penile fracture 8 years ago.He promised me this treatment would repair the damage done by regenerating the blood vessels and restoring blood flow to the area.None of this has happened and I feel I was completely mislead.Today (6/2) I showed up for my final appointment and the facility was closed indefinitely and advised me to call their main number which is not know taking calls. Luckily I haven't paid any money yet because I qualified for a two year interest free plan.I understand they may have received payment already from a financial institution but I intend to fight any liability on my part because of deceptive practices and the service not being effective **********

  • Initial Complaint

    Date:05/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inital consultation did not disclose appropriate pricing. Scheduling conflicts made it impossible to make appointments. Service did not provide results promised. The facility did not attempt to resolve my issue in an appropriate time frame and customer service continuously gives a run around answer on problems presented.

  • Initial Complaint

    Date:04/13/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with this ED ********************** and wanted to discontinue my treatments due to a unforseen financial problem. I reached to them to finalize my bill now because I can't afford to continue. They said I can stop the treatment but I would still have to pay the full amount. I would like to pay for the services that I have received and thats the final payments.

Edge Brook Medical Clinic LLC is NOT a BBB Accredited Business.

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