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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,939 total complaints in the last 3 years.
    • 6,942 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Creditor: GROW CREDIT *** ACCOUNT #: ************************************ is reporting inaccurate and unverified information on my credit report. I have made a complaint to the credit bureau, the original creditor, the **** & also the **** I am not liable for this debt with grow credit and do not have a contract with them. They have not provided me with the original contract as i asked. The **** states all information on my account must be verified and accurate and any felonious information MUST BE REMOVED.

      Business Response

      Date: 07/27/2022

      ATTACHED

    • Initial Complaint

      Date:07/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Creditor: BRIGIT ACCOUNT #: ************************** is reporting inaccurate & unverified information to my credit report. Which is a violation of my rights. I am not liable for this debt with grow credit and do not have a contract with them. They have not provided me with the original contract as i asked. The **** states all information on my account must be verified and accurate and any felonious information MUST BE REMOVED.

      Business Response

      Date: 07/26/2022

      ATTACHED

    • Initial Complaint

      Date:07/24/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hey this is ******************************* and I am submitting this complaint to Transunion about unauthorized information on my credit report. To avoid any legal proceedings, please review the attached documentation and delete all unauthorized data immediately, thank you for your compliance.

      Business Response

      Date: 07/26/2022

      ATTACHED

    • Initial Complaint

      Date:07/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My identity was stolen and in the process someone acquired a ********** ****** credit card. I was able to get ********** wards to close that fraudulent account and end doing so they removed the credit card from my credit report.... Transunion doc my credit 100 points Because I had a Because I had a fraudulent credit card removed from my account.... I want my credit score back to where it was. Someone is stealing my identity Do not cause my credit score go into the ground because I have it removed I contacted them and they did not help me. They wanted money for me to get their help.

      Business Response

      Date: 07/27/2022

      ATTACHED

      Customer Answer

      Date: 07/29/2022

       
      Complaint: 17616437

      I am rejecting this response because: Play stated that ********** **** was no longer on my credit. That is what my complain is once that ********** ****** credit card was removed my credit score went down 100 points. The ********** **** credit card that was on my credit 2 months ago was on my credit fraudulent Up until the point where I have that credit card removed my credit score was 100 points higher. As a consumer I'm not even sure why I try anymore to keep my credit score good when fraudulent use of my credit score or my identity can cause my credit score to plummet so bad
      I give up
      Sincerely,

      *************************

      Business Response

      Date: 08/02/2022

      attached

      Customer Answer

      Date: 08/06/2022

       
      Complaint: 17616437

      I am rejecting this response because: I do not want the account reinstated I want my credit score reinstated to where it was before they removed the fraudulent account

      Sincerely,

      *************************

      Business Response

      Date: 08/11/2022

      ATTACHED

    • Initial Complaint

      Date:07/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not give this company written or verbal permission to put any information on my account. They are breaking law I would like A $1000 per violation in report uploaded. I have have also filed and identity theft report attached as well.In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. Convergent Account # ****, has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

      Business Response

      Date: 07/28/2022

      Please see attached.

      Customer Answer

      Date: 07/28/2022

      Business needs 30 days to investigate so I have to reject response to keep the complaint open until desired results are reached as outlined in original complaint.

      In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 
      They have violated my rights. 

      15 U.S.C **** section 602 A. States I have the right to privacy.

      15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions

      15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.

      15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 



       
      Complaint: 17616006

      I am rejecting this response because:

      Sincerely,

      *****************************

      Business Response

      Date: 08/05/2022

      Please see attached.

      Customer Answer

      Date: 08/08/2022

       
      Complaint: 17616006

      I am rejecting this response because: Company is claiming to need 30 days to investigate further. Investigation request have been sent personally to company before multiple times. Complaint still unresolved until they complete investigation and remove all items highlighted in documents sent thru portal.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/23/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/29/2022 I sent (certified) letters to the consumer reporting agencies asking them to investigate accounts that were in question on my credit report. According to the **** a proper investigation includes; [(e) The term investigative consumer report means aconsumer reportor portion thereof in which information on aconsumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of theconsumerreported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on aconsumerscreditrecord obtained directly from acreditorof theconsumeror from aconsumer reporting agencywhen such information was obtained directly from acreditorof theconsumeror from theconsumer.] I received a response stating the item has been updated but it was never verified according to the law. Furthermore a proper investigation was never conducted as every piece of information on my credit report in regards to this account is still not 100 percent accurate. I never gave anyone written permission to add anything to my credit report, as a victim of domestic violence this is a direct violation of my rights to privacy. I am including a photo of the inaccuracies as well as my vehicle title for the account in question. The account # is ********....

      Business Response

      Date: 07/26/2022

      please see attached

      Customer Answer

      Date: 07/26/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, there is no clear resolution at this point, I will continue to wait for their outcome. 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm bothered that you have incorporated the data beneath in my credit profile and that you have neglected to keep up sensible methods in your activities to guarantee most extreme conceivable exactness in the credit reports you distribute. Credit announcing laws guarantee that agencies report just 100% exact credit data. Each progression should be taken to guarantee the data detailed is totally precise and right. The accompanying data in this way should be re-researched. I am having major issues with finding inaccurate/ invalidated accounts after carefully pulling my credit report from your agency. I have no knowledge of these items or inaccurate information as My information was impacted by the ************ breach and may have gotten into the hands of the wrong person. You are reporting negligently and inaccurately and failing to comply to the FCRA.I realise you have no legal standing as a federally protected consumer, and you can't employ an attorney against me.I'll file for a default judgement, and ill file a class action lawsuit for violations, stress, and mental anguish, as well as at least 1% of the corporation, under TILA ****, OR ANY OTHER AMOUNT OF DAMAGES UNDER 1692K.

      Business Response

      Date: 07/27/2022

      Please see attached.

    • Initial Complaint

      Date:07/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently disputed fraudulent activity and company refused to remove inaccurate information on credit report.

      Business Response

      Date: 07/26/2022

      please see attached

    • Initial Complaint

      Date:07/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm bothered that you have incorporated the data beneath in my credit profile and that you have neglected to keep up sensible methods in your activities to guarantee most extreme conceivable exactness in the credit reports you distribute. Credit announcing laws guarantee that agencies report just 100% exact credit data. Each progression should be taken to guarantee the data detailed is totally precise and right. The accompanying data in this way should be re-researched. I am having major issues with finding inaccurate/ invalidated accounts after carefully pulling my credit report from your agency. I have no knowledge of these items or inaccurate information as My information was impacted by the ************ breach and may have gotten into the hands of the wrong person. You are reporting negligently and inaccurately and failing to comply to the FCRA.I realise you have no legal standing as a federally protected consumer, and you can't employ an attorney against me.I'll file for a default judgement, and ill file a class action lawsuit for violations, stress, and mental anguish, as well as at least 1% of the corporation, under TILA ****, OR ANY OTHER AMOUNT OF DAMAGES UNDER 1692K.

      Business Response

      Date: 07/26/2022

      ATTACHED

    • Initial Complaint

      Date:07/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm bothered that you have incorporated the data beneath in my credit profile and that you have neglected to keep up sensible methods in your activities to guarantee most extreme conceivable exactness in the credit reports you distribute. Credit announcing laws guarantee that agencies report just 100% exact credit data. Each progression should be taken to guarantee the data detailed is totally precise and right. The accompanying data in this way should be re-researched. I am having major issues with finding inaccurate/ invalidated accounts after carefully pulling my credit report from your agency. I have no knowledge of these items or inaccurate information as My information was impacted by the ************ breach and may have gotten into the hands of the wrong person. You are reporting negligently and inaccurately and failing to comply to the FCRA.I realise you have no legal standing as a federally protected consumer, and you can't employ an attorney against me.I'll file for a default judgement, and ill file a class action lawsuit for violations, stress, and mental anguish, as well as at least 1% of the corporation, under TILA ****, OR ANY OTHER AMOUNT OF DAMAGES UNDER 1692K.

      Business Response

      Date: 07/27/2022

      ATTACHED

    TransUnion LLC is NOT a BBB Accredited Business.

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